Posted:1 week ago|
Platform:
Work from Office
Full Time
- SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect
- Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support
- SIP Cluster, SIP
- ORS, URS, Composer, SCXML
- WWE, WDE
- CHAT, GMS
- GRE, GRAT
- Knowledge on Splunk for Alerting & Monitoring.
Optum
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