Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Genesys Support Lead Optum

7.0 - 11.0 years

19 - 25 Lacs

bengaluru

Work from Office

Hello Everyone, Optum is hiring Genesys Support Lead at Bangalore who can join us on short notice. Role & responsibilities SME Level Expertise , Product level knowledge on Genesys OnPrem/CXOne/ Amazon Connect Innovation mindset Provide support for P1 and P2 issues Communication and Outage Management Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets Work with L2 resources to get the RCA for P1 and P2 issues Update KT for any new Issues and set up process to proactive alert and fix for issues Mentor L1 and L2 team for any issues that they need help and guidance Identify any potential issues in platform and propose the fix/solution with team Moni...

Posted 3 weeks ago

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Genesys SME (Subject Matter Expert) Intertec Systems

0.0 years

0 Lacs

indore, madhya pradesh, india

On-site

Skills: Genesys Cloud, Voice Over IP (VoIP), Call Routing, Contact Center Solutions, SIP, IVR, Job Title Genesys SME (Subject Matter Expert) LOCATION: Indore, India Job Purpose The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms , integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries. Qualification Bachelors degree in IT, Computer Science, Electronics, or related discipline. ITIL Fo...

Posted 1 month ago

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SIP Developer Mobile Programming

7.0 - 12.0 years

15 - 20 Lacs

bengaluru

Remote

Role- SIP Developer Location- Remote Mandatory Skills & Responsibilities: Strong experience with SIP protocol (INVITE, ACK, BYE, REGISTER, REFER, OPTIONS, etc.) Practical experience with SIPREC for recording VoIP calls. Solid development skills in JavaScript (Node.js) . Experience with SIP Servers (FreeSWITCH, Asterisk, Kamailio, OpenSIPS). Knowledge of WebRTC, RTP streams, VoIP media handling . Building and consuming RESTful APIs . Strong understanding of networking basics (UDP, TCP, NAT traversal, STUN/TURN) . Ability to troubleshoot SIP signaling and media flow issues. Experience with Media Servers (Janus, Kurento, Mediasoup) . Hands-on with Cloud Telephony Platforms (Twilio, Genesys Clou...

Posted 3 months ago

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Genesys On Prem Optum

10.0 - 15.0 years

18 - 33 Lacs

gurugram, chennai, bengaluru

Work from Office

Shift Time : 2:30 PM -1:00 AM Location : Gurugram/Chennai/Bengaluru Responsibilities : - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team....

Posted 3 months ago

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Genesys Engineer (Immediate joiner) Selective Global Search

4.0 - 9.0 years

6 - 14 Lacs

Bengaluru

Work from Office

Job Description Location:- Bangalore Skill sets - Mandatory: Preferable/Optional: Installation and Troubleshooting experience on Genesys Engage Framework,Routing and Realtime/Historical Reporting components (version 9.x/8.x) Installation & Troubleshooting experience on Genesys Digital Should have strong experience in troubleshooting all layers of Genesys Solution includes Genesys SIP Server, Pulse, URS/ORS, MCP, RM, OCS and Historical Reporting Layer (GIM). Should have experience in Log reading using Kazimir, Myzamir etc. Should be responsible for Requirement gathering, Implementing, preparing Test Plans for SIT and UAT. Experience in Genesys Cloud will be an added advantage. Experience in G...

Posted 5 months ago

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