104 Genesys Framework Jobs

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spannin...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Job Title : Genesys Test Engineer Location : Hyderabad Position : Full Time Required Experience : 4+ years Work Mode : Hybrid Timings : 2PM - 11 PM IST Job Description (Job Summary/Roles & Responsibilities): A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will contribute across the Software Development Life Cycle (SDLC) including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products. Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using both Genes...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and implement IVR/Dialog workflows to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IVR/Dialog workflows. Troubleshoot and resolve issues related to IVR/Dialog workflows. Ensure compliance with industry standards and best practices. Participate in code reviews and contr...

Key Responsibilities: Lead and manage technical implementation and product configuration for Contact Center solutions. Work closely with clients to understand business requirements and translate them into technical solutions. Integrate the product with customer systems using RESTful APIs, Webhooks, and third-party applications . Develop and maintain workflow automation, routing logic, and reporting dashboards within the platform. Collaborate with Product, Engineering, and Support teams to troubleshoot, resolve, and optimize client implementations. Provide technical documentation, knowledge transfer, and user training to ensure smooth onboarding. Support post-implementation activities includi...

The position is based in Chennai and requires a professional who is passionate about facilitating language access in various contexts including medical, legal, and customer service settings. Fluency in TAMIL and English, with excellent verbal and written communication skills in both languages. In-depth understanding of cultural nuances and idiomatic expressions in TAMIL. Strong listening and comprehension skills to accurately interpret conversations. Ability to remain neutral and objective while interpreting. Experience in interpreting in medical, legal, or customer service environments is a plus. Professional demeanor with strong customer service skills. Punctuality and reliability in atten...

About The Role The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice SONG I Areas of Work Service Google CCAI, Solution and Platform Design | Level Manager / Senior Manager | Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collab...

Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative for this commodity cl...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

Project description One of our client (a leading bank of Singapore) is undertaking a strategic upgrade of its Murex MX.3 platform to enhance system resilience, support new product capabilities, and align with evolving regulatory and operational requirements. This initiative includes upgrading from version 3.1.42.48b to 3.1.6x.x, onboarding the EQA and OSP Excess modules, and implementing comprehensive reconciliation, testing automation, and governance frameworks. This will allow you to learn & grow with the Trading & Risk domain along with the supervision of senior team member. Responsibilities As Murex Datamart Reporting Consultant, you will be part of application development and maintenanc...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

About The Role Job Title - GN - SONG - C&S - Pricing - Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain....

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

We are seeking a Genesys Developer to design, develop, and implement end-to-end contact center solutions using Genesys Cloud CX. The ideal candidate will have 3+ years of experience in the Genesys platform, including Cloud CX routing development

What Youll Do? Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. Take feedback constructively and deliver multiple versions quickly with refinements based on performance. Who You Are ? Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. Proficient in too...

Genesys Cloud expert to design, implement, and support our contact center solutions. Configuration IVR, call flows, and system integrations to optimize customer experience. Strong troubleshooting and communication skills are essential.

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...

Role & responsibilities : Experience: Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business nee...

Role & responsibilities Genesys Cloud Skill is Mandatory Only Hyderabad & Chennai Locations and preferred who are willing to relocate. 5-days Office Need to work in Vault / ODC environment 7pm - 4am will be the shift timings. Min 3+ Yrs to 14 Yrs profile is fine. Preferred Immediate to 30-days Notice candidates. Preferred candidate profile Genesys Platform Mandatory support L2/L3/Troubleshoot Network / lan/vpn calling/IVR Integration