40 Genesys Framework Jobs

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments Preferred Qualification: Knowledge on Python coding At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NJP #Niche

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture : About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

What You'll Do Were hiring a Senior Tax Analyst for Sales and Use Returns to join our fast-paced team, reporting to the Lead/Manager. This role offers growth opportunities in an innovative environment. Youll manage complex returns for high-level clients, serving as their main point of contact. As part of the Premium Managed Returns Service, youll handle client inquiries and ensure satisfaction. Balancing multiple tasks and setting expectations is key to success. What Your Responsibilities Will Be You will prepare, review, and file sales/use, business, and occupation, and gross receipts tax returns for various filing periods. You will have to manage a group of customers as their main contact. You will research and resolve jurisdictional notices for customers. You will have to onboard and validate new sales/use tax return customers. You will identify and improve automation across different markets and tax areas. You will communicate regularly with customers, jurisdictions, and internal teams to resolve issues. You will have to perform quality checks on tax content and form changes. You will manage your workload to consistently meet or exceed deadlines. You will suggest improvements to processes and technology to better serve customers. You will collaborate with staff and management. You will troubleshoot critical issues to minimize risk. You will use expert knowledge of jurisdiction websites and data entry nuances. What You'll Need to be Successful Bachelors degree or a masters degree in Finance with 3 years of relevant experience. Comfortable working during US business hours. Consistently meets deadlines. Strong problem-solving skills and ability to collaborate on achieving goals. Quick to learn new software and tools. Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Experience in large corporate tax department, or ERP integration. Deep understanding of platform features (nexus, exemptions, marketplace rules, filing calendars, reporting). Basic understanding of transaction flow and tax return impact. Knowledge of tax calculation, data flow, returns mapping, and filing automation.

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Responsibilities: Provide extensive Voice Engineering and telephony expertise, particularly with the Genesys 8.x platform architecture. Perform Genesys GVP (Genesys Voice Platform) environment setup, comprehensive troubleshooting, and ongoing support. Set up and provide support for Nuance ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) systems. Handle all necessary Genesys configurations specifically required for GVP functionality. Manage application deployments, including requesting ACLs/Firewalls and coordinating with third-party vendors. Design, document, and maintain test environments relevant to GVP/IVR (Interactive Voice Response) systems. Apply strong knowledge of the Genesys Framework (Configuration and Management components). Utilize working knowledge of SIP media gateways and Session Border Controllers (e.g., Cisco, Acme, SONUS). Employ working knowledge of CI/CD tools, specifically AWS EKS (Amazon Elastic Kubernetes Service). Demonstrate expertise with network and common data center infrastructure. Required Skills: Extensive experience with Genesys 8.x platform architecture. Proficiency in Genesys GVP environment setup, troubleshooting, and support. Ability to set up and support Nuance ASR and TTS systems. Capability to handle Genesys configuration required for GVP. Working knowledge on CI/CD tools, including AWS EKS. Excellent interpersonal, collaboration, and communication skills. Good to Have: Domain experience within the Contact Center industry.

Job Description Location:- Bangalore Skill sets - Mandatory: Preferable/Optional: Installation and Troubleshooting experience on Genesys Engage Framework,Routing and Realtime/Historical Reporting components (version 9.x/8.x) Installation & Troubleshooting experience on Genesys Digital Should have strong experience in troubleshooting all layers of Genesys Solution includes Genesys SIP Server, Pulse, URS/ORS, MCP, RM, OCS and Historical Reporting Layer (GIM). Should have experience in Log reading using Kazimir, Myzamir etc. Should be responsible for Requirement gathering, Implementing, preparing Test Plans for SIT and UAT. Experience in Genesys Cloud will be an added advantage. Experience in Genesys Engage to Genesys Cloud migrations. - SQL Query and scripting, knowledge on any other Databases and scripting knpowledge Job Roles and Responsibilities: Installation and Troubleshooting experience on Genesys Engage Framework, Routing and Realtime/Historical Reporting components (version 9.x/8.x) Installation & Troubleshooting experience on Genesys Digital Should have strong experience in troubleshooting all layers of Genesys Solution includes Genesys SIP Server, Pulse, URS/ORS, MCP, RM, OCS and Historical Reporting Layer (GIM). Should have experience in Log reading using Kazimir, Myzamir etc. Should be responsible for Requirement gathering, Implementing, preparing Test Plans for SIT and UAT. Experience in Genesys Cloud will be an added advantage. Experience in Genesys Engage to Genesys Cloud migrations Please confirm your interest.

10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging). Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Working experience on Major Genesys and NICE platform upgrades. Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions. Experience with Genesys products (PureCloud, Pure Engage, Pure Connect). Experience with call recording platforms (NICE, Genesys IR). Experience with Genesys Cloud APIs, SDKs and development tools. Knowledge on Genesys Cloud security features. Proficiency with programming languages (Java, Python, JavaScript). Roles & Responsibilities: Strong and confident knowledge in Contact Center network topology. Coordinate with other tech partners like Avaya, network partners and product vendors. Knowledge in Siebel CRM Application Integration. Familiar with Agile methodologies and related process. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies. Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Excellent problem-solving skills.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Science,Master Of Engineering Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Technical and Professional : Primary skillsInternet of Things (IOT)-Contact Center-CC/ Contact Center Genesys, Network-Contact Center Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary:The Accounts Payable Specialist is responsible for managing the company's accounts payable processes, ensuring timely and accurate processing of accounting related activities. This role involves accounting & audit related activities & in this domain ensuring compliance with company policies and regulations and contributing to the overall efficiency of the finance department.This position will be based out of UKG Noida office in India and will report to the Manager of Accounts Payable who is based out of UKG Noida office in India. Further, this position will operate during 11:30am IST to 8:30pm IST.Policy Compliance, Train Internal & External Customers: Work with the business to identify their needs and requirements Ensure that Accounts Payable policies and procedures are created, communicated, maintained and monitored within the organization and with external vendors Build strong internal/external and cross-functional business relationships Respond to vendor inquiries and resolve invoice discrepancies in a timely mannerKey Responsibilities: Execute Accounting ActivitiesPre-Month End workings, APSL close, Posting Manual Journals within timelines as per the company policies with accuracy Payment ProcessingPrepare and execute payment runs, including checks, ACH, DD and wire transfers, while ensuring timely payments to vendors along with bank reconcillations Vendor ManagementMaintain positive relationships with vendors, addressing inquiries and resolving discrepancies in a timely manner with accurate details Audit SupportAssist in internal and external audits by providing necessary documentation and explanations related to accounts payable transactions. Ensure first time responses and support in preparation for various global audits. Proactive communication on any anticipated audit observations. ReconciliationPerform monthly reconciliations of accounts payable ledgers vs GL to ensure accuracy and completeness within timelines to be submitted in Blackline ReportingGenerate and analyse accounts payable reports, providing insights to management regarding outstanding liabilities & pending accountings with detailing around aged items Process ImprovementIdentify opportunities for process improvements within the accounts payable function to enhance efficiency and accuracy & ensure its practices through automations etc. CollaborationWork closely with other departments, including sub functions within Accounts payable, General Ledger, FP&A and other finance groups to ensure seamless operations and communication. Process DocumentationsCreate/update Process documentation/SOP creation as and when requiredQualifications: 3-5 years of work experience Advanced working knowledge of Microsoft Excel is a must Experience in Analysing data, identifying trends and Suggesting solutions which lead to process efficiency Bachelor's degree in Accounting or Business Ability to embrace technology and change management Technical Skills "“ MS Office, creating & delivering business presentations etc. Capable to function professionally and maturely in a fast paced highly interactive work environment Strong people and customer service skills, advocate positive working relationships among internal and external customers Good project management skills and proven influencing skills with peers and senior management Well-organized, extreme attention to detail and a self-directed individual or with minimal supervision Working knowledge of Global Tax nuances will be a plus Reporting experience of basic AP KPI's Experience of change management like process transition/ Policy changes/ERP transition management will be a value add* Hands-on experience on D365 & Oracle a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Dear Candidate, Please review the job description carefully. If your skills and experience align with the requirements, we encourage you to apply Experience : 7 -13 Years Location : Gurugram Work Mode : Work from Office Objective: The Genesys Senior Architect / Lead Engineer is responsible for designing, implementing, optimizing, and maintaining enterprise-level Genesys solutions . This includes GIRecording (GIR), Genesys Voice Platform (GVP), IVR, Composer, E-Services, and Outbound solutions . The ideal candidate will have 10+ years of experience in Genesys platforms, deep technical expertise, and a strong understanding of cloud migration strategies, AI, and analytics. Key Responsibilities : 1. Genesys Solution Architecture & Development Architect, design, and deploy Genesys Engage and Genesys Cloud solutions. Lead end-to-end implementations of GIR, GVP, IVR, Composer, E-Services, and Outbound campaigns. Define and optimize Genesys call routing strategies using ORS, URS, and T-Server. 2. Genesys Integration & Customization Integrate Genesys with third-party applications, CRMs and backend systems. Develop and optimize IVR applications using Genesys Composer, VoiceXML, and CCXML. Implement REST API-based integrations with external platforms. 3. Outbound & AI-Driven Customer Engagement Implement and optimize Genesys Outbound solutions (predictive, preview, and progressive dialing). Leverage AI, chatbots, and speech recognition (Nuance) for self-service automation. 4. Performance Optimization & Troubleshooting Monitor and optimize Genesys Framework, SIP, T-Server, ORS, URS, and WFM. Conduct performance tuning, capacity planning, and root cause analysis (RCA) for production systems. Troubleshoot and resolve complex Genesys infrastructure issues. 5. Compliance & Security Ensure GIR compliance with regulatory requirements for call recording, encryption, and data retention. Implement security best practice for Genesys-based voice and digital interactions. 6. Documentation, Training & Leadership Develop detailed technical documentation, including system architectures, workflows, and best practices. Mentor and train junior engineers on Genesys technologies and troubleshooting techniques. Collaborate with business stakeholders, IT teams, and vendors to align solutions with business goals. Skills 10+ years of experience in Genesys platforms, specializing in GIRecording, GVP, IVR, Composer, E-Services, and Outbound solutions . Deep understanding of Genesys Framework, SIP, T-Server, ORS, URS, and WFM . Expertise in IVR development using VoiceXML, CCXML, Java, and REST APIs . Hands-on experience with Genesys Cloud / Engage architecture and cloud migration strategies . Strong knowledge of database integration (SQL, NoSQL), analytics, and reporting tools . Experience with AI, chatbots, and speech recognition (Nuance, Google Dialogflow, Amazon Lex) is a plus. Genesys Certified Professional / Specialist certification preferred. Genesys experties : Genesys platforms, specializing in GIRecording, GVP, IVR, Composer, E-Services, and Outbound solutions Active Directory Expertise in Active Directory management, Group Policy, Replication, and troubleshooting. Telco : Deep understanding of Genesys Framework, SIP, T-Server, ORS, URS, and WFM Voice : Expertise in IVR development using VoiceXML, CCXML, Java, and REST APIs . Genesys architecture : Hands-on experience with Genesys Cloud / Engage architecture and cloud migration strategies . Database : Strong knowledge of database integration (SQL, NoSQL), analytics, and reporting tools . Experience with AI, chatbots, and speech recognition (Nuance, Google Dialogflow, Amazon Lex) is a plus.

Over 2 yrs exp in Genesys Cloud CX, IVR, call flows, bots, WFM, CRM integration. Skilled in PureConnect/PureCloud config, social/SMS/chat integration, demos & project mgmt.

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Read about us. Blogs Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Job Title - GN - SONG - Service - Genesys - Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 10 to 12 Years Educational Qualification: Minimum 15 Years of Education

Job Title - GN - SONG - C&S - Pricing - Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Functional experience in Pricing of Services, products, parts and post sales services Deep functional and implementation experience on Pricing and CPQ Tools - PriceFx, CONGA, SFDC CPQ, Zilliant, PROS, Vendavo, SAP/Oracle Pricing, Callidus, infor Experience of delivering global B2B pricing transformation projects Pricing Analytics using advance anlaytics such as AI, ML, etc. Expertise in MS Excel, Macro, PowerPoint and exposure to Visualization Tools such as Power BI and Tableau Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance within the Pricing area. As part of the team, you will drive the following: Provide functional and implementation support for Pricing and CPQ Tools - PriceFx, CONGA, SFDC CPQ, Zilliant, PROS, Vendavo, SAP/Oracle Pricing, Callidus, infor Build robust pricing models using advanced analytics and artificial intelligence to track key pricing KPIs, build leadership dashboards in visualization tools. Work on assessing pricing processes in alignment with business imperatives and clients sales strategy through client data diagnostics and gap analysis including current state assessment and future state design, Vendor assessment and selection (PROS,VENDAVO) Work on designing and implementing pricing waterfall, pricing strategy , competitive pricing, pricing elasticity, margin analysis, pricing diagnostics, pricing catalogue, contract pricing of services, leading to positive impact on topline and bottom line for global B2B organizations Work on B2B Pricing Analytics (Exploratory Analysis & Reporting), target state analytics recommendation Work on recommending and deploying process improvements and enablers with best-in-class KPIs Work as an integral part of the clients sales organization, towards driving efficient and effective structure pricing and discounting approach. Work to facilitate involvement of key stakeholders and buy-in for change readiness. Bring your best skills forward to excel at the role: Experience working on a large-scale Business / Operational Transformation project Global exposure Proven ability to work creatively and analytically in a problem-solving environment Experience in global implementation, rollout and UAT support Deep expertise in Pricing Analytics, advanced analytics, visualization tools Structured approach to Problem solving. Excellent leadership, communication (written and oral) and interpersonal skills Comfortable working at the highest levels of client organizations and interacting closely with the C level executives in a range of environments. Desire to work in an information system environment About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Our Team Sanofi Global Hub is an internal Sanofi resource organization based in India and is set up to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, R&D, Data & Digital functions Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally, Main Responsibilities Write and/or edit high-quality safety and clinical documents, medical sections of Periodic Benefit-Risk Evaluation Reports, medical sections of Addendum to clinical overviews, Clinical Study Reports (CSR), Disease and product ID Cards, and clinical evaluation reports, product alerts and trial transparency documents with added knowledge and expertise Delivery of high-quality medical documents on time and in compliance with internal and external standards and guidelines Works independently on documents with minimal supervision, and act as buddy or mentor to the medical writers, and efficiently peer reviews, Essential Job duties and responsibilities: 1) Participate independently in the planning of analysis and data presentation to be used, initially in conjunction with the mentoring medical writer 2) Develops and maintains TA expertise 3) Reviews content created by peerswriters 4) Collaborates effectively with Scientific communication global or local teams, Medical regulatory writing global or local teams, Pharmacovigilance teams, Regulatory Teams and Corporate Affairs Teams based on the documents assigned, People: 1) Maintain effective relationships with the end stakeholders (Medical scientific community) within the allocated Global business unit and product with an end objective to develop medical regulatory content as per requirement 2) Interact effectively with stakeholders in medical and pharmacovigilance departments 3) Constantly assist other medical regulatory writers in developing knowledge and sharing expertise, Performance: Provide deliverables (PBRER, ACO, CSR, Product and Disease ID Cards, clinical evaluation report, Briefing packages, Medical section of CTA, managing Product Alerts, posting of trial information such as study protocol and amendments, study results, redacted documents, lay summaries on websites such as CTG (ct gov), EUCTR, EUDRACT) as per agreed timelines and quality Process: 1) Author, review, act as an expert in the field of medical regulatory writing and maintain the regulatory requirement for countries supported 2) Assist the assigned medical team in conducting a comprehensive medical regulatory writing needs analysis 3) Implement relevant elements of the medical regulatory plan and associated activities for the year identified for the region 4) Work with selected vendors within the region to deliver the required deliverables as per the defined process 5) Design an overall plan of action basis end-customers feedback & improve course content and delivery 6) Prepare/review stand-by statement and questions and answer (SBS QA) document as part of managing Product Alerts 7) Track postings, file, or archive material in relevant systems, and ensure audit and inspection-readiness 8) Remain abreast of Sanofi Policy or Quality Documents evolution, Stakeholders: 1) Work closely with Clinical/Medical teams in regions/areas to identify medical writing needs and assist in developing assigned deliverables 2) Proactively liaise with the Clinical / Medical / Pharmacovigilance / Biostats / Regulatory / Legal / Regulatory / Corporate Affairs departments to prepare relevant & customized deliverables, About You Experience: >5 years of experience in regulatory writing for the pharmaceuticals/healthcare industry Performance: Provide deliverables (PBRER, ACO, CSR, Product and Disease ID Cards, clinical evaluation report, Briefing packages, Medical section of CTA, managing Product Alerts, posting of trial information such as study protocol and amendments, study results, redacted documents, lay summaries on websites such as CTG (ct gov), EUCTR, EUDRACT) as per agreed timelines and quality Technical skills: As applicable (Including but not limited to Medical operational excellence, time, and risk management skills, excellent technical (medical) editing and writing skills, data retrieval, interpretation of scientific data, medical literature screening, knowledge of ICH and GCP/GVP, ability to summarize scientific information and edit text for specific audiences, well-versed with computer applications) Performance: Provide deliverables (PBRER, ACO, CSR, Product and Disease ID Cards, clinical evaluation report, Briefing packages, Medical section of CTA, managing Product Alerts, posting of trial information such as study protocol and amendments, study results, redacted documents, lay summaries on websites such as CTG (ct gov), EUCTR, EUDRACT) as per agreed timelines and quality Languages: Excellent knowledge of the English language (to read, write, and speak) null

Genesys Admin Experience: 5+ Years Location: Hyderabad (Hybrid) Immediate Joiners only JD for Genesys administrator Managing and maintaining the Genesys platform Oversee user and group administration Configuration changes, usage policies, and ensure the platform's operational integrity. Key responsibilities: Manage user accounts, roles, permissions, and groups. Implement and maintain system configurations, ensuring optimal performance and functionality. Troubleshoot and resolve issues applying root cause analysis and preventive measures. Monitor platform performance, identify trends, and generate reports for business intelligence. Provide support to internal and external stakeholders, communicating updates and resolving issues. Ensure the platform adheres to relevant regulations and security protocols. Collaborating with Workforce Management teams to optimize agent scheduling and staffing. Configuring how interactions are routed to agents based on various factors like skills, language, and priority. Configuring and managing voicemail systems for agents and customers. Setting up and configuring switches, which are essential for routing interactions within the contact center. Setting up and managing outbound calling campaigns for marketing and telemarketing purposes.

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | AccentureQualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8+Years Educational Qualification: MBA from a tier 1 institute

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Hi We are hiring for the ITES Company for Transformation Project Manager (Contact Center) Role. Overview The Transformation Project Manager leads cross-functional initiatives aimed at driving process improvements and operational efficiency across sourcing, procurement, and supply chain domains. This role involves end-to-end project management. It includes the implementation of Conversational AI, automation, and client-partnered CCaaS or hyperscaler solutions. With transition management experience, the role ensures on-time project execution, proactive risk management, and high client satisfaction. It involves driving cross-functional collaboration, engaging with senior global stakeholders (including CXOs), managing diverse project teams, and delivering committed business outcomes. Key Skills : a) More than 15+ years of overall experience and at least 7 years of managerial experience b) Good to have : Black Belt, Agile, Risk management certifications, IT skills c) Must have lead a team size of 20-30 people d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Mumbai) Type : Job Code # 144 Role objective Strong contact center techno functional resource or transition manager with 15 plus years of experience To program manage Contact center transformation projects with ontime project delivery, proactive risk management, timely communication and high client satisfaction. The scope of contact center transformation projects would involve implementation of Conversational AI and other Automation solutions, supporting and advising on enriching implementation of client partnered CCaaS or Hyperscaler solutions, etc. Will be responsible for delivery of on time committed transformation solutions to the client. Will orchestrate, schedule and facilitate sessions to ensure active collaboration between client and partner organizations for implementation of the committed solutions. Own and ensure delivery of the transformation business case and schedule committed to the clients. Effective project status and stakeholders communications Overseeing and managing the project transformation teams delivery and performance which would include functional and technology experts. Skills and experience requirements Expectations Deep understanding of contact center operations and metrics is preferred. Good interpersonal, presentation, and communication skills. Good PowerPoint skills and project management skills is a must. Should be able to communicate with the CXO level stakeholders. Global client management experience at the senior stakeholder level is a must. Should have handled or managed multiple contact center transformation projects implementation Well versed with project management techniques and reporting PMP or Prince certification preferred. Expertise in Agile methodology would be preferred Lean Six Sigma expertise would be an advantage Contact Center Technology & Know-how of industry renowned cognitive solution platforms is preferred. Should be able to orchestrate recommend technology solutions implementation and work with partners to get the technology solutions delivered. Experience of managing diverse teams with domain and techno functional skills. Experience in governance of solution delivery with various solution teams on quality, timelines, scope, expected outcomes Desired Qualifications And certifications An engineering Graduate and or an MBA PMP or Prince certification Certification across next gen platforms such as Gen AI, Chat bots, AI/ML, Cloud or blockchain, etc. Lean Six Sigma Black belt certification Design Thinking, Safe agile certification, PMP or Prince 2 will be an advantage

Job Title: Genesys Cloud Developer 100% Remote US PST hours Job Description: We are looking for an experienced Genesys Cloud Developer with 6-8 years of hands-on experience in contact center IVR and self-service development. The ideal candidate is technically strong, AI-savvy, and passionate about building smart, scalable customer experiences. Key Responsibilities Build conversational bots and voice experiences integrated with AI platforms (e.g., Azure Copilot, Genesys Bots, OpenAI APIs). Design and develop IVR and self-service flows using Genesys Cloud CX. Develop and optimize speech-enabled applications and call flows. Write and maintain code in Node.js, Python, or Java. Collaborate with cross-functional teams to deliver seamless and innovative solutions. Qualifications Bachelors degree in Computer Science or a related field. 6+ years of experience in contact center IVR and self-service application development. Deep knowledge of Genesys Cloud CX platform. Strong background in speech application design and bot frameworks. Proficient in at least one programming language: Node.js, Python, or Java. Eagerness to learn and adopt new technologies. Preferred Qualifications Genesys Cloud certification. Experience in healthcare or banking sectors Interested Candidate can apply : dsingh15@fcsltd.com / asingh21@fcsltd.com 9667680541

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. Description - About The Role ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. Description - About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less