125 Genesys Framework Jobs

Lead architecture for Genesys/CTI solutions, design IVR & integrations, guide engineers, handle presales, ensure quality delivery. Expert in Genesys Cloud, bots, CRM, APIs, secure scalable CX.

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...

We are looking for skilled translators to join our team at VMRG International. The ideal candidate will have excellent translation skills and attention to detail. Roles and Responsibility Translate various documents, including technical and non-technical content, with high accuracy and speed. Review and edit translations for grammar, punctuation, and spelling errors. Collaborate with other teams to ensure timely delivery of translated materials. Develop and maintain a thorough understanding of the company's products and services. Provide feedback and suggestions for improvement on translated content. Participate in quality control measures to ensure consistency and accuracy in translations. ...

Must-Have** (Ideally should not be more than 3-5) ECCS Call routing developer with Genesys 8.5 and SIP experience Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred). Genesys strategy using composer and interactive routing designer. Test-infected attitude (strong desire to per...

Role & responsibilities Ability to conduct L1 level troubleshooting on Genesys Modules Act as the first point of contact for all Level 1 issues related to Genesys systems. Troubleshoot, analyze logs, and resolve incidents efficiently. Monitor Genesys components including applications, servers, SBC, alerts, CCPulse/Pulse, GA, and reporting tools. Perform daily system health checks and report anomalies. Execute routine maintenance tasks such as log checks and basic troubleshooting. Preferred candidate profile Experience in all modules of Genesys and specifically in production support work. Minimum 1 - 2 years eposure in genesys Engage Framwork. Exposure to areas like Genesys, Contact Center Go...

115520-29-1 Genesys with Engage WFO-Immediate 5 to 10 Yrs Bangalore/Hyderabad

Good knowledge of Contact Center Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge of Genesys cloud, Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills Good knowledge of Database Testing Understand the Architecture of the system Communication with Stakeholders Desing and create test cases and Cyara scripts as per business requirements Perf...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spannin...

Job Title: Genesys Expert Location: CHN / PUN / HYD / BLR Employment Type: Full-time Availability: Immediate Joiners Role Overview: We are seeking an experienced Genesys Expert with strong expertise in Genesys Engage to join our team. The ideal candidate will have hands-on experience in configuring, troubleshooting, and integrating Genesys solutions for both On-Premise and Cloud environments . Key Responsibilities: Configure and troubleshoot Genesys software and hardware components . Implement and manage Genesys Engage integrations with other platforms. Develop and maintain IVR applications , routing strategies, and scripts. Perform call flow debugging , log analysis, and issue resolution. E...

Responsibilities: * Design, develop, test & maintain Genesys solutions using IVR, framework & APIs. * Collaborate with cross-functional teams on cloud app migrations & microservices implementation.

Hello Everyone, Optum is hiring Genesys Support Lead at Bangalore who can join us on short notice. Role & responsibilities SME Level Expertise , Product level knowledge on Genesys OnPrem/CXOne/ Amazon Connect Innovation mindset Provide support for P1 and P2 issues Communication and Outage Management Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets Work with L2 resources to get the RCA for P1 and P2 issues Update KT for any new Issues and set up process to proactive alert and fix for issues Mentor L1 and L2 team for any issues that they need help and guidance Identify any potential issues in platform and propose the fix/solution with team Moni...

Job Description Manager / Senior Manager Genesys Contact Center (BPO – Banking Clients) Position Overview The Manager / Senior Manager – Genesys Contact Center, will lead the management, optimization, and delivery of the Genesys 8.5 platform supporting multiple banking and financial services clients. The role demands a blend of technical depth, client engagement, delivery governance, and business development skills. Person will be responsible for ensuring high system uptime, regulatory compliance, and client satisfaction while driving innovation across contact center operations. Key Responsibilities Oversee end-to-end operations and administration of Genesys 8.x–8.5 Customer Interaction Mana...

Job Title: Salesforce Developer (Contact center) Duration: Full time role Location: Bengaluru (Hybrid) Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Job Description: Duties: Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Skills: Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Education: B. Tech in Computer Science or...

About The Role Job Title - GN - SONG - C&S - Pricing - Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain....

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...

About The Role Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 – Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institu...

10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging). Knowledge of Genesys Architect, IRD a...

-Genesys Cloud expert -Architect flow design, Genesys Contact Centre, analysing SIP traces. CI/CD pipelines, such as Azure DevOps,Genesys CX as Code -Any genesys certification (MANDATORY) Contact- shantha@yeslandmark.com 7731036846 Perks and benefits Joining bonus, insurance , ESOP, Maternity Leaves

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spannin...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...