69 Genesys Framework Jobs

Design, implement, and maintain CTI solutions ensuring seamless system integration. Lead advanced troubleshooting to ensure performance, security, and reliability. Drive enhancements to optimize user experience and operational efficiency.

Required Experience: Minimum of 9-12 years in mainframe environments, focusing on platform consulting, modernization, or similar roles. Responsibilities: Provide application optimization support for the applications developed using IBM mainframe technology Stack JCL, COBOL, DB2, CICS and VSAM and IDMS. Strong analytical and problem-solving abilities for IBM mainframe. Deep understanding of mainframe architecture and modernization techniques. Analyze mainframe system level operations and suggest performance improvements. Proven experience with IBM ADDI or similar reverse engineering tools. Familiarity with IWS (IBM Workload Scheduler) and experience in reporting tool implementation. Experience with IDMS migrations, SCM tool transitions. Very good knowledge of tools like Omegamon, TWS. Expertise in system analysis, reverse engineering, and solution design for mainframe technology. Ability to assess and select suitable technological solutions. Analyze performance and system reports to provide improvement ideas. Coordinate with application development / support team as required. Coordinate with infrastructure support team if needed. Develop comprehensive architectural models and technical specifications. Should be aware of emerging trends in mainframe technology and modernization practices. The Role Offers: A challenging and rewarding role with opportunities to work on cutting-edge mainframe optimization projects. Professional growth through advanced training and career development programs. Collaborative and dynamic work environment with flexible work arrangements. Essential Skills: Strong analytical and problem-solving abilities specific to IBM mainframe environments. Expertise in system analysis, reverse engineering, and solution design for mainframe technology. Familiarity with emerging trends in mainframe technology and modernization practices. Experience in reporting tool implementation and use of IWS. Knowledge of additional reverse engineering tools or methodologies. Essential Qualification: Bachelors degree in Computer Science Engineering, or a related field.

Role & responsibilities - 10+ Years experience in Genesys cloud environment with strong technical capabilities in implementation , designing call flows , Architect tool , SIP etc Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficiency. You will engage in problem-solving discussions and contribute to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows. - Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX. - Good To Have Skills: Experience with application development frameworks. - Strong understanding of cloud-based application architecture. - Familiarity with API integration and development. - Experience in troubleshooting and debugging applications. Additional Information: - The candidate should have minimum 2 years of experience in Genesys Cloud CX. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Were Hiring: Genesys PureConnect Engineer (Tier 3) Responsibilities : 7+ years of experience in Genesys PureConnect Strong background in troubleshooting, support, and maintenance of Genesys PureConnect environments Qualifications : Bachelors degree or equivalent in Computer Science or related field Development experience with programming languages SQL database or relational database skills Interested candidates, please reach out to suganthi.a@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

What Youll Do? * Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. * Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. * Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. * Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. * Take feedback constructively and deliver multiple versions quickly with refinements based on performance.Who You Are * Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. * Proficient in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects (bonus), and basic color correction and sound balancing. * 710 years in promo/video editing for entertainment, digital media, television, or marketing agencies especially in Hindi content. * Comfortable working under tight deadlines and shifting priorities in a dynamic content environment. * Deep understanding of Indian audiences, regional nuances, and content consumption behavior.

General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience.*Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience.

About The Role Job Title - GN - SONG - C&S - Pricing - Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Functional experience in Pricing of Services, products, parts and post sales services Deep functional and implementation experience on Pricing and CPQ Tools - PriceFx, CONGA, SFDC CPQ, Zilliant, PROS, Vendavo, SAP/Oracle Pricing, Callidus, infor Experience of delivering global B2B pricing transformation projects Pricing Analytics using advance anlaytics such as AI, ML, etc. Expertise in MS Excel, Macro, PowerPoint and exposure to Visualization Tools such as Power BI and Tableau Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance within the Pricing area. As part of the team, you will drive the following: Provide functional and implementation support for Pricing and CPQ Tools - PriceFx, CONGA, SFDC CPQ, Zilliant, PROS, Vendavo, SAP/Oracle Pricing, Callidus, infor Build robust pricing models using advanced analytics and artificial intelligence to track key pricing KPIs, build leadership dashboards in visualization tools. Work on assessing pricing processes in alignment with business imperatives and clients sales strategy through client data diagnostics and gap analysis including current state assessment and future state design, Vendor assessment and selection (PROS,VENDAVO) Work on designing and implementing pricing waterfall, pricing strategy , competitive pricing, pricing elasticity, margin analysis, pricing diagnostics, pricing catalogue, contract pricing of services, leading to positive impact on topline and bottom line for global B2B organizations Work on B2B Pricing Analytics (Exploratory Analysis & Reporting), target state analytics recommendation Work on recommending and deploying process improvements and enablers with best-in-class KPIs Work as an integral part of the clients sales organization, towards driving efficient and effective structure pricing and discounting approach. Work to facilitate involvement of key stakeholders and buy-in for change readiness. Bring your best skills forward to excel at the role: Experience working on a large-scale Business / Operational Transformation project Global exposure Proven ability to work creatively and analytically in a problem-solving environment Experience in global implementation, rollout and UAT support Deep expertise in Pricing Analytics, advanced analytics, visualization tools Structured approach to Problem solving. Excellent leadership, communication (written and oral) and interpersonal skills Comfortable working at the highest levels of client organizations and interacting closely with the C level executives in a range of environments. Desire to work in an information system environment About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather and analyze business needs, translating those needs into functional specifications, and working closely with development teams to ensure that the applications align with the defined requirements. You will also engage in problem-solving discussions, providing insights and recommendations to enhance application functionality and user experience, while ensuring that the design adheres to best practices and organizational standards. Roles & Responsibilities:- Part of Asia FIX Implementations team- Responsible for client and broker FIX onboarding for equities, options and futures order flows.- To test, certify and onboard global flows/products.- Focused on onboarding APAC client and broker flows, predominantly for equities.- To manage FIX connectivity requests for APAC businesses and works closely with EMEA and Americas - FIX Implementations colleagues to operate as a global team.- Expected to be an SME, collaborate and manage the team to perform.- An experienced FIX onboarder with demonstrable technical expertise (FIX Protocol, connectivity).- Deep understanding of operational risk considerations- Creative and enthusiastic problem solver with an analytical, detail-focused mindset.- Strong and thorough communicator to all clients and stakeholders, be they internal or external, business or technical.Ability to manage and own multiple concurrent requests and projects.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather and refine business requirements.- Develop and maintain comprehensive documentation to support application design and requirements. Professional & Technical Skills: Knowledge of global equities onboarding and regional nuances/considerations (preferred).Part of Asia FIX Implementations team- Responsible for client and broker FIX onboarding for equities, options and futures order flows.- To test, certify and onboard global flows/products.- Focused on onboarding APAC client and broker flows, predominantly for equities.- To manage FIX connectivity requests for APAC businesses and works closely with EMEA and Americas - FIX Implementations colleagues to operate as a global team.- Expected to be an SME, collaborate and manage the team to perform.- An experienced FIX onboarder with demonstrable technical expertise (FIX Protocol, connectivity).- Deep understanding of operational risk considerationsFutures and Options onboarding experience- Must To Have Skills: Part of Asia FIX Implementations team- Responsible for client and broker FIX onboarding for equities, options and futures order flows.- To test, certify and onboard global flows/products.- Focused on onboarding APAC client and broker flows, predominantly for equities.- To manage FIX connectivity requests for APAC businesses and works closely with EMEA and Americas - FIX Implementations colleagues to operate as a global team.- Expected to be an SME, collaborate and manage the team to perform.- An experienced FIX onboarder with demonstrable technical expertise (FIX Protocol, connectivity).- Deep understanding of operational risk considerations- Strong analytical skills to assess business needs and translate them into technical specifications.- Experience in creating process flow diagrams and use cases.- Ability to work collaboratively in a team environment and manage stakeholder expectations.- Familiarity with application design methodologies and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative for this commodity client. This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform. You will have the ability to showcase the work directly to the End users. The team is responsible for the integration of a trading application (Orchestrade) used for:Pre-deal origination workflow and post execution monitoring and life-cycle management.Dedicated workflow, configuration of the platform, supporting businessLeverage strategic standard risk systemsIntegration with Operations, FinanceReporting, ReconciliationAccounting The application is Orchestrade: - Orchestrade is in .Net (C#)Natively connected to Excel - DatabaseMicrosoft SQL - Delivered In-House or Hosted (Amazon Web Services) You will be part of the development team responsible for the migration of the new trading platform. You will act as a .NET developer. This is a brilliant opportunity to work on a new trading platform written in C# Also, you will join our Orchestrade Practice and become a member of our open minded, progressive and professional team. You will have a chance to grow your functional and soft skills and build a thorough expertise of the industry of our client. Responsibilities To build .NET interfaces and plugins for the implementation of this new trading application. The candidate will have a close cooperation with Product Owners, Software Architects and other Software Engineers. You will be playing a role in establishing and maintaining the relationships of trust with our customers. Skills Must have Higher technical education in software development or equivalent work experience 7+ years of relevant working experience Basic .NET framework knowledge as well as object oriented programming knowledge Programming skills in C# and .NET technologies Solid knowledge of database technologies SQL Ability to deliver high-quality production code and meet deadlines Knowledge of agile methods (especially Scrum) Team player with high motivation Good written/oral skills Open-minded in dealing with people Nice to have Orchestrade experience DevOps Cloud experience Financial markets experience or commodity Experience with trading platforms Understanding of investment banking Credits, Equities, IRD, FX and Commodities

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative for this commodity client. This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform. You will have the ability to showcase the work directly to the End users. The team is responsible for the integration of a trading application (Orchestrade) used for:Pre-deal origination workflow and post execution monitoring and life-cycle management.Dedicated workflow, configuration of the platform, supporting businessLeverage strategic standard risk systemsIntegration with Operations, FinanceReporting, ReconciliationAccounting The application is Orchestrade: - Orchestrade is in .Net (C#)Natively connected to Excel - DatabaseMicrosoft SQL - Delivered In-House or Hosted (Amazon Web Services) You will be part of the development team responsible for the migration of the new trading platform. You will act as a .NET developer. This is a brilliant opportunity to work on a new trading platform written in C# Also, you will join our Orchestrade Practice and become a member of our open minded, progressive and professional team. You will have a chance to grow your functional and soft skills and build a thorough expertise of the industry of our client. Responsibilities To build .NET interfaces and plugins for the implementation of this new trading application. The candidate will have a close cooperation with Product Owners, Software Architects and other Software Engineers. You will be playing a role in establishing and maintaining the relationships of trust with our customers. Skills Must have Higher technical education in software development or equivalent work experience 12+ years of relevant working experience Basic .NET framework knowledge as well as object oriented programming knowledge Programming skills in C# and .NET technologies Solid knowledge of database technologies SQL Ability to deliver high-quality production code and meet deadlines Knowledge of agile methods (especially Scrum) Team player with high motivation Good written/oral skills Open-minded in dealing with people Nice to have Orchestrade experience DevOps Cloud experience Financial markets experience or commodity Experience with trading platforms Understanding of investment banking Credits, Equities, IRD, FX and Commodities

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills

Shift Time : 2:30 PM -1:00 AM Location : Gurugram/Chennai/Bengaluru Responsibilities : - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team. - Monitor the Changes scheduled and look for any potential impact which could be caused. - Monitor the new Hotfix and Release of Genesys products and recommend the upgrade Provide Level 3 support for Genesys On-Prem components. Troubleshoot and resolve issues related to: SIP Server Orchestration Server Rules Engine GRAT (Genesys Rules Authoring Tool) Perform root cause analysis and implement long-term fixes. Collaborate with DevOps, Infrastructure, and Application teams. Maintain detailed documentation of incidents, resolutions, and SOPs. Participate in on-call rotation and incident response. Functionality and Troubleshooting Areas - SIP Cluster, SIP - ORS, URS, Composer, SCXML - WWE, WDE - CHAT, GMS - GRE, GRAT - Knowledge on Splunk for Alerting & Monitoring.

Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Function Description: American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business-critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers. Responsibilities: Provide thought leadership, engineering expertise and direction to the engineering teams be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery. Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools. Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications. Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints. Drive consistent development practices - tools and common components. Develop deep understanding of tie-ins with other systems and platforms within the supported domains. Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets. Identify opportunities for adopting new technology to solve existing needs and predicting future challenges. Effectively communicate to internal and external business partners on solution design. Functional Skills Strong analytical & strategic thinking skills Ability to interpret technical /business objectives and challenges Porting/Software Configuration Agile Methodologies Software development/ testing Object oriented analysis and design across multiple platform Designing High Availability applications Preferred: .Product Engineering Knowledge Minimum Qualifications Bachelor's Degree in Computer Science, Computer ScienceEngineering, or related field required advanced degree is preferred. Preferred Qualifications 8+ years of commercial software development experience Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Java, Python Hands-on experience with Spring Boot, Micro-services, Kafka, Relational and/or NoSQL databases. Experience in conversational interfaces, chatbots, machine learning, deep learning, and data analytics. Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. Experience with automated release management using Maven, Salt, Git, Jenkins Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux Good understanding of data structures, algorithms, and design patterns Great written communication and documentation abilities Looks proactively beyond the obvious for continuous improvement opportunities. Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferrable. Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud AI Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud AI.- Strong understanding of cloud-based application architecture and deployment.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques for various software applications. Additional Information:- The candidate should have minimum 5 years of experience in Genesys Cloud AI.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition Weve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, were reshaping education to make quality education accessible to all Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation Description - About the role: ‚ Become a product expert and be able to present company products to new and old users ‚ Connecting and counselling of Potential customers ‚ Maintaining connections with prospects through outbound calls , mailers etc ‚ Collaborate with teammates and work towards closing sales ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage ‚ Thorough understanding of Sales and negotiating techniques ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales ‚ Must have a flexible schedule ‚ Candidate should have a minimum of graduation degree from any recognized universities Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage)

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition Weve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, were reshaping education to make quality education accessible to all Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation About the role: ‚ Become a product expert and be able to present company products to new and old users ‚ Connecting and counselling of Potential customers ‚ Maintaining connections with prospects through outbound calls , mailers etc ‚ Collaborate with teammates and work towards closing sales ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage ‚ Thorough understanding of Sales and negotiating techniques ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales ‚ Must have a flexible schedule ‚ Candidate should have a minimum of graduation degree from any recognized universities Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage)

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. Description - About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 815 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge 3-5 years experience of managing large scale transformation projects Experience of working in shared service environment (BPO Provider or Captive) Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps Strong problem-solving, project management, and stakeholder engagement skills Adaptable and flexible Detail orientation Ability to establish strong client relationship Commitment to quality Strong analytical skills Ability to manage global teams Black belt certification required Working knowledge of Salesforce, Genesys preferred Roles and Responsibilities: Conduct process diagnostics, deep dives, and opportunity assessments (automation, analytics, simplification, optimization) Prepare initiative document e.g. Project Charter defining timelines, resource requirement, dependencies and risks etc Align resource requirement and timeline with COEs(Automation, Analytics etc) Track initiative progress, identify and high lights challenges; and work with relevant teams internally and in the client organization to resolve the same Prepare and distribute progress report in standard formats defined by PMO Align Change Management strategy and action plan and support in executing the same Collaborate with wider ecosystem to understand innovations and assess the relevant of same for client context Qualification Any Graduation

Responsibilities Produce functional design documentation based on gathered business requirements. Lead the deployment of Genesys Cloud solutions, including setup, configuration and customization to meet business functional requirements. Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance. Assist support teams with incident ownership through to resolution. This includes being part of an out-of-hours on-call support rota. Conduct training sessions for end-users and create comprehensive documentation for system configurations and processes. Provide technical guidance and support to other team members. Actively encourage, drive technical demos, and provide knowledge transfer during the delivery stride. Actively participate in engineering maturity and promote best practice that enables high performing teams. Contribute to peer review process and produce documentation as necessary Competent in DevSecOps approach and practices Actively contribute to Agile ceremonies such as Refinement, Sprint Planning, Sprint Review, and Retrospective, ensuring alignment with our standards Communicate effectively with a variety of audiences including both technical and non-technical stakeholders Contribute to improvements of our technical excellence and ways of working within Squad, Chapter, and Guild forums A focus on continuous improvement and a desire to push your ideas forward Ability to produce quality documentation as necessary. GCP Certification is mandate Immediate to max 30 days NP

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8+Years Educational Qualification: MBA from a tier 1 institute

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage : Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development