Genesys Engage L1 support engineer Moksa Technologies

0.0 - 5.0 years

1 - 5 Lacs

hyderabad, mumbai (all areas)

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Role & responsibilities Ability to conduct L1 level troubleshooting on Genesys Modules Act as the first point of contact for all Level 1 issues related to Genesys systems. Troubleshoot, analyze logs, and resolve incidents efficiently. Monitor Genesys components including applications, servers, SBC, alerts, CCPulse/Pulse, GA, and reporting tools. Perform daily system health checks and report anomalies. Execute routine maintenance tasks such as log checks and basic troubleshooting. Preferred candidate profile Experience in all modules of Genesys and specifically in production support work. Minimum 1 - 2 years eposure in genesys Engage Framwork. Exposure to areas like Genesys, Contact Center Go...

Posted 2 weeks ago

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Genesys Support Lead Optum

7.0 - 11.0 years

19 - 25 Lacs

bengaluru

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Hello Everyone, Optum is hiring Genesys Support Lead at Bangalore who can join us on short notice. Role & responsibilities SME Level Expertise , Product level knowledge on Genesys OnPrem/CXOne/ Amazon Connect Innovation mindset Provide support for P1 and P2 issues Communication and Outage Management Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets Work with L2 resources to get the RCA for P1 and P2 issues Update KT for any new Issues and set up process to proactive alert and fix for issues Mentor L1 and L2 team for any issues that they need help and guidance Identify any potential issues in platform and propose the fix/solution with team Moni...

Posted 3 weeks ago

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Genesys Cloud CX Routing Engineer Lakarya Infotech

5.0 - 10.0 years

6 - 24 Lacs

bengaluru

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Responsibilities: * Design, implement & optimize routing solutions using Genesys Cloud CX platform. * Ensure high availability, scalability & performance of customer interactions.

Posted 3 months ago

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Genesys On Prem Optum

10.0 - 15.0 years

18 - 33 Lacs

gurugram, chennai, bengaluru

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Shift Time : 2:30 PM -1:00 AM Location : Gurugram/Chennai/Bengaluru Responsibilities : - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team....

Posted 3 months ago

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