Genesys Cloud CX Routing Engineer Lakarya Infotech

5.0 - 10.0 years

6 - 24 Lacs

bengaluru

Work from Office

Responsibilities: * Design, implement & optimize routing solutions using Genesys Cloud CX platform. * Ensure high availability, scalability & performance of customer interactions.

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Genesys On Prem Optum

10.0 - 15.0 years

18 - 33 Lacs

gurugram, chennai, bengaluru

Work from Office

Shift Time : 2:30 PM -1:00 AM Location : Gurugram/Chennai/Bengaluru Responsibilities : - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team....

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