Sr Engineer -Application & professional services

Role Overview: As an ideal candidate for this position, you will be expected to have a strong technical expertise and professional skills to excel in the role. Your responsibilities will include utilizing your knowledge in various programming languages, deep understanding of Avaya applications, and expertise in cloud telephony/contact center platforms to design and deliver scalable solutions. Additionally, you will be required to have excellent communication skills to engage with clients and lead technical discussions with stakeholders. Key Responsibilities: - Demonstrate strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML, etc. - Utilize deep understanding of Avaya applications such as OD, AEP, POM, Predictive Dialer. - Apply knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms. - Familiarize yourself with Avaya enablement services like TSAPI, DLG, DMCC. - Work with Genesys IVR and Genesys Foundry. - Utilize iOS and Android development knowledge. - Design Conversational AI workflows with LLMs and third-party AI APIs. - Engage with omnichannel solutions including voice, chat, and messaging. - Utilize cloud telephony/contact center platforms like Avaya, Cisco, Genesys, Zoom, RingCentral. - Understand API integrations, cloud deployments, and microservices architecture. - Demonstrate strong problem-solving skills to deliver scalable solutions. - Communicate effectively and engage with clients in a professional manner. - Work independently and lead technical discussions with stakeholders. Qualifications Required: - Bachelor's or Master's degree with over 8+ years of working experience. - Holding certifications in Cisco, Avaya, Genesys, Microsoft, etc. would be an added advantage.,