86 Conversational Ai Jobs

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and security alignment for application/platform stability, developing specific software/platform components, and conducting unit testing. You will also lead peer reviews of solution designs, investigate and resolve production incidents, manage prioritization of problems, incidents, and service requests, and lead production support activities. In this role, you are required to have a Bachelor's degree or diploma with a minimum of 15 years of education, along with at least 7 years of experience. Your technical skills should include an end-to-end understanding of contact center applications, working experience with Genesys, Conversational AI, NLP, Voice bots, Intelligent Virtual Agents, DevSecOps, CI/CD, IaC, MS Azure Cloud, Cloud Native Technologies, Application Design/Architecture, Database Development tools, Secure design and coding practices, automated testing, and application operations/monitoring. Additionally, you should possess skills in SAFe for Teams, SAFe Scrum Master Certification, collaboration, communication/presentation, Agile practices, collaboration tools, product/business/industry knowledge, and customer experience. MetLife, a globally recognized financial services company, is committed to creating a more confident future for colleagues, customers, communities, and the world. If you are inspired to be part of a transformative journey in financial services, join us at MetLife where it's #AllTogetherPossible.,

The position available is for the role of Data Scientist on a permanent, full-time basis. The ideal candidate should possess at least 7 years of experience in the field. The job location can be in Noida, Gurgaon, Pune, or Bangalore, with the standard working week being 5 days. The work mode for this role is Hybrid. The mandatory skills required for this position include expertise in Transformer Models, with experience in either finetuning or training on Open-Source Transformer-based models. The candidate should have completed projects involving LLM, NLP, LLAMA, Hugging face, and RAG. Proficiency in Python coding is a must, along with experience in Gen AI projects. Additionally, the candidate should have knowledge of either Machine Learning or Deep Learning. Experience with Conversational AI/Chatbot is considered a plus for this role.,

About Us Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! Role Overview As the Director / Sr. Director Product Management for AI Products at Exotel, you will lead the strategy, roadmap, and execution of our AI product portfolio, which includes Conversational AI (voice bots and chatbots), Conversational Quality Analysis and Agent Assist. You will play a pivotal role in building cutting-edge AI-first experiences that enhance customer engagement, improve operational efficiency, and differentiate Exotels CPaaS and CCaaS offerings. This role requires a visionary product leader who combines a deep understanding of AI/ML technologies with strong business acumen, user empathy, and execution excellence. You will partner closely with Engineering, Data Science, Design, Marketing, and Customer teams to create scalable AI products that deliver measurable impact. Experience Product Leadership in AI 15+ years of total experience, with at least 5+ years leading AI/ML product development in a SaaS or cloud-based environment. Strong understanding of LLMs, NLP, Speech-to-Text, NLU/NLG, and AI frameworks. Track record of building and scaling AI products from 0 to 1 and 1 to scale. Enterprise & SaaS Experience At least 5 years of experience building products for enterprise-grade clients. Proven success working in B2B SaaS or enterprise tech domains. Prior exposure to customer experience, contact center automation, or sales/service productivity tools is a plus. Tech Fluency Comfortable working with AI/ML engineers and data scientists to define product requirements. Familiarity with model training workflows, data labeling, and model evaluation metrics. Deep appreciation for privacy, security, and ethical considerations in AI products. Business Acumen Ability to quantify TAM/SAM for AI opportunities and build strong business cases. Experience pricing AI solutions (consumption-based, usage-based, or per-seat licensing models). Strong metrics-orientation: focus on adoption, ROI, time-to-value, and operational efficiency. What You Bring Customer First Thinking: You prioritize real-world problems over technology novelty, focusing on how AI delivers outcomes. Strong Product Sense: You translate abstract ideas into structured product plans with measurable outcomes. Bias for Execution: Ability to lead complex AI initiatives with clarity, speed, and cross-functional collaboration. Continuous Learning: You stay updated on AI trends while grounding your decisions in customer feedback. Data-Informed Mindset: Youre fluent in experimentation, A/B testing, and feedback loops to inform product decisions. Thoughtful Collaboration: You foster a culture of alignment without authority, balancing conviction with openness. Leadership Team Leadership Experience hiring, coaching, and growing high-performing product managers. Ability to mentor team members on technical depth, strategy, and stakeholder influence. Cross-Functional Partnership Proven success working closely with AI/ML, engineering, data science, sales, and CX. Skilled in influencing exec stakeholders and aligning divergent viewpoints. Evangelism & Thought Leadership Comfortable representing Exotel at conferences, customer briefings, and analyst forums. Strong storytelling skills to drive internal alignment and external excitement. What This Role Offers Category-Creation Opportunity: Shape Exotels next-gen AI roadmap across customer engagement touchpoints. Impact at Scale: Drive real-time decisioning, automation, and personalization across millions of customer conversations. Innovation Playground: Work with state-of-the-art LLMs, speech models, and real-world data at scale. Career Acceleration: High-visibility role with potential to evolve into VP-level responsibilities. Collaborative Culture: Join a diverse team that values experimentation, humility, and shared win Show more Show less

As a Senior Data Scientist (Gen AI Developer) with 5 to 7+ years of experience, you will be based in Hyderabad and employed full-time in a hybrid work mode, spending 4 days in the office and 1 day working from home. Your primary responsibility will be to tackle a Conversational AI challenge for our client by utilizing your expertise in Speech-to-Text and Text Generation technologies. Your role will involve developing and fine-tuning Automatic Speech Recognition (ASR) models, implementing language models for industry-specific terminology, and incorporating speaker diarization to distinguish multiple voices in a conversation. Additionally, you will build conversation summarization models, apply Named Entity Recognition (NER), and use Large Language Models (LLMs) for deep conversation analysis and smart recommendations. You will also design Retrieval-Augmented Generation (RAG) pipelines leveraging external knowledge sources for enhanced performance. Furthermore, you will be tasked with creating sentiment and intent classification systems, developing predictive models for next-best-action suggestions based on historical call data and engagement, and deploying AI models on cloud platforms like AWS, Azure, or GCP. Optimizing inference and establishing MLOps pipelines for continual learning and performance enhancement will also be part of your responsibilities. To excel in this role, you must possess proven expertise in ASR, NLP, and Conversational AI systems, along with experience in tools such as Whisper, DeepSpeech, Kaldi, AWS Transcribe, and Google STT. Proficiency in programming languages like Python, PyTorch, TensorFlow, and familiarity with RAG, LangChain, and LLM fine-tuning is essential. Hands-on experience with vector databases and deploying AI solutions using Docker, Kubernetes, FastAPI, or Flask will be beneficial. Apart from technical skills, you should have strong business acumen to translate AI insights into impact, be a fast-paced problem-solver with innovative thinking abilities, and possess excellent collaboration and communication skills for effective teamwork across functions. Preferred qualifications include experience in healthcare, pharma, or life sciences NLP projects, knowledge of multimodal AI, prompt engineering, and exposure to Reinforcement Learning (RLHF) techniques for conversational models. Join us to work on impactful real-world projects in Conversational AI and Gen AI, collaborate with innovative teams and industry experts, leverage cutting-edge tools and cloud platforms, and enjoy a hybrid work environment that promotes flexibility and balance. Your ideas will be valued in our forward-thinking, AI-first culture. To apply for this exciting opportunity, please share your updated resume at resumes@empglobal.ae or apply directly through the platform. Kindly note that while we appreciate all applications, only shortlisted candidates will be contacted. Thank you for your understanding!,

You are an experienced management consultant with excellent business acumen, looking to join an agile, dynamic, passionate, and fast-growing AI consulting practice based in Delhi NCR, Mumbai, Hyderabad, or Kolkata. You will be a part of the AI Transformation Consulting (ATC) practice under the Global AIX (AI-First & Experience) practice, responsible for selling and delivering AI, Analytics advisory services in India, selected regions in Asia Pacific, and the Middle East. Your role will involve driving value realization office for transformation programs using the proprietary Infosys Value Management (IVM) platform and collaborating with global teams to deliver AI, Automation, and Data engagements for global clients across various sectors. As a member of the ATC team, your responsibilities will include working in client engagements, responding to RFPs, building PoVs or offerings, and coaching a team of 2-6 consultants. You will spend 75-80% of your time on client engagements and 20-25% on anchoring/driving RFP responses, proactive pitches, meeting clients, building PoVs/offerings, and coaching team members. To succeed in this role, you must be self-motivated, collaborative, and possess structured problem-solving capabilities with good presentation skills. You should excel in researching, generating data-driven insights, preparing impactful stories, and be willing to travel within and outside India on short notice. The ideal candidate will have at least 10 years of business consulting or advisory experience, specifically in delivering strategy and implementation engagements on AI, Automation, and Data. Knowledge in Generative AI, Conversational AI, or responsible AI is a plus. You should have a strong understanding of one industry and one functional domain, along with experience in product management, project and program management, and stakeholder management. Proven experience in managing large-scale projects, ensuring timely delivery, and adherence to quality standards is essential, along with familiarity with PMO processes and best practices to drive project success. Joining Infosys Consulting will give you the opportunity to be part of a global management consulting firm that helps renowned brands transform and innovate using disruptive technology. With offices in 20 countries and the support of the global Infosys brand, you will work with industry experts to lead change agendas and navigate the digital landscape for lasting competitive advantage. To learn more about our work, visit www.InfosysConsultingInsights.com.,

Get To Know Us First! Who We Are At interface.ai, were redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions. Our mission : To make banking effortless, intelligent, and profitableenhancing user experience while boosting revenue and efficiency for financial institutions. Were not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, were shaping the future of AI in financial services. Join us to build something transformative. Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Role SDE III Backend + AI Location: India (Remote) Function: Engineering Product Engineering Reports to: Engineering Manager Product Engineering About the Role We are looking for a Software Development Engineer III to join the team behind Sphere , our flagship conversational AI platform powering intelligent voice and digital assistants across financial services. Sphere handles millions of conversations, transactions, and decision-making momentsmaking it one of the most critical and high-revenue systems in our ecosystem. In this role, you will lead the development of scalable backend systems that enable natural, secure, and context-aware AI interactions. Youll work at the intersection of real-time systems, speech infrastructure , and agentic AI orchestration , helping define how end users and institutions experience AI across voice and chat interfaces. What Youll Do Design and build high-availability, low-latency services powering AI-based voice and digital agents Contribute to the orchestration logic that handles tool invocation, conversational memory, session management, and multi-turn logic Integrate backend systems with AI components such as language models, speech pipelines, and structured data sources Collaborate with cross-functional teams including ML, product, compliance, and UX to deliver intelligent and trustworthy user experiences Identify and resolve performance bottlenecks, reliability issues, and system-wide scalability challenges Participate in design and architecture reviews, and mentor junior engineers across the team Uphold engineering excellence through strong documentation, testing, observability, and DevOps practices What Youll Bring 4+ years of experience in backend engineering, ideally working on real-time or user-facing platforms Strong programming skills in Node.js, with deep understanding of asynchronous programming and system design Proven experience building and scaling distributed services, APIs, and event-driven systems Familiarity with infrastructure tools such as Docker, Kubernetes, and CI/CD pipelines Experience integrating services with data stores, message queues, and external APIs Exposure to conversational AI, LLM infrastructure, or voice interfaces Bonus Points: Experience working on AI-enabled or ML-integrated platforms Understanding of compliance, security, and auditability requirements in regulated environments Prior experience working in fast-paced, high-growth product teams Why Join Us Work on the most impactful and revenue-generating platform in the organization Build infrastructure for real-time intelligent agents across both chat and voice modalities Collaborate with top-tier AI researchers, designers, and engineers in a fast-moving, high-trust environment Help shape the future of human-AI interaction in a mission-driven company at scale Ready to lead with impact Apply now. Show more Show less

Hiring Interns for Maxis Clinical Sciences interested to explore their careers in Healthcare AI 6 months paid internship with high chances of absorption basis peerformance Pre-MBA Candidates/Pre-Tech Majors with AI/Python/ Machine learning having interest to explore their careers in life sciences, pharma and biotech teams embed AI across Clinical Research. Our Agentic AI platform uses AI Agents to bring insights, automation, and copilots into existing workflow Shifts - Can be US Shifts or early morning shifts with overlap. Preferred candidate profile Youll work directly with the founding team, supporting high-impact initiatives across: Strategy: GenAI research, competitive intel, and market mapping Sales and GTM strategy: Client materials, project coordination, success enablement Finance: Fundraising, investor updates, and internal planning Technology: AI Agent development, Community building Special Projects: Fast-moving, zero-to-one internal initiatives What were looking for: High-agency generalist with strong work ethic, curiosity, and AI tool fluency (e.g., ChatGPT, Perplexity, AI Presentation tools, AI data analysis tools, Google Suite) Preferred: MBA / Tech (Tier 1/Tier 2) or prior strategic/startup role Bonus: Experience in US pharma-tech or the GenAI ecosystem If interested please share a response about 1. Why you’re the right fit 2. What sets you apart (pharma-tech, fundraising, or founding team experience) on Puja.k@maxisclinical.com Regards Puja Khemchandani

Hiring for Nice cx one , Implementation s must Hybrid Gurgaon,Chennai,Hyderabad, Bangalore,Pune, Mumbai Delivery exp. must "conversational AI", "VOICE BOT", "ccaas", "genai", "bot", cx transformation", "nice cxone", "cxone", "service strategy"

Experience in Nice CX One as a developer, designer, configuration, implementation, omni channels, Presales in Contact center.

The Lead Product Manager - Conversational AI at IDFC First Bank plays a crucial role in developing and expanding AI-powered solutions to elevate customer experience, streamline processes, and drive decision-making efficiency within the realm of banking products. Working closely with a diverse team including data scientists, AI engineers, digital banking specialists, and compliance professionals, you will lead the charge in crafting AI-driven tools such as personalized services, conversational banking interfaces, and risk assessment mechanisms. Your responsibilities will include shaping the roadmap for Conversational AI in the digital banking sphere, with a focus on enhancing customer interaction, fortifying fraud prevention measures, and optimizing operational workflows. By collaborating with AI/ML experts, data analysts, and business units, you will oversee the implementation of AI-based innovations like chatbots, predictive analytics, and intelligent financial advisors. Furthermore, you will spearhead the development of AI-infused credit risk evaluation models to bolster loan underwriting processes, while also liaising with regulatory and compliance teams to ensure that these models adhere to banking standards and ethical AI guidelines. Defining key performance indicators (KPIs) for assessing AI adoption rates, accuracy levels, and customer-centric impacts will be a crucial aspect of your role, alongside managing multifaceted teams to seamlessly transition AI features from testing phases to full-fledged production environments. Staying abreast of the latest trends in AI within the fintech and banking sectors, you will leverage industry best practices to drive scalable AI deployment strategies that align with organizational goals and industry benchmarks. Education Qualifications: - Bachelor's degree in any relevant field - Post-graduation in any discipline Experience: - 7 to 10 years of relevant experience in the field,

As a part of Haut Monde Mrs. India Worldwide, you will play a crucial role in empowering women through our prestigious Beauty Pageant Platform. Your primary responsibility will be to engage with clients from International Countries and encourage them to participate in Haut Monde Mrs. India Worldwide. This position offers you the opportunity to work with leading industry brands and understand their operational strategies. The ideal candidate we are looking for is a creative professional who excels in a collaborative team setting. Your main task will involve designing and developing responsive websites, landing pages, and UI/UX components to enhance our product tools and online presence. This is a Work From Office job requiring a minimum of 1 year of experience. Your key responsibilities will include conceptualizing and crafting visually appealing web experiences, optimizing user interactions, and building websites using WordPress with a focus on functionality. You will also need to write clean code in HTML, CSS, JavaScript, and React JS, and ensure website speed and performance across various devices and browsers. Essential Skills: - Proficiency in HTML, CSS, Bootstrap, JavaScript, and React JS for front-end development - Strong knowledge of Figma for UI/UX and graphic design, with experience in C++ and WordPress - Basic understanding of content writing for web projects - Familiarity with Conversational AI tools and applications - Ability to provide technical support for troubleshooting and website maintenance Preferred Qualifications: - Hands-on experience in responsive design and mobile-first websites - Excellent problem-solving abilities and attention to detail - Strong communication skills and aptitude for teamwork - Capacity to manage multiple projects concurrently and meet deadlines If you believe you possess the required skills and experience, please submit your resume and portfolio for consideration. Join us in our mission to empower women through Haut Monde Mrs. India Worldwide!,

At PwC, our focus in data and analytics is on leveraging data to drive insights and make informed business decisions. We utilize advanced analytics techniques to help clients optimize their operations and achieve strategic goals. In the field of data analysis at PwC, you will be tasked with utilizing advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. Your role will involve leveraging skills in data manipulation, visualization, and statistical modeling to support clients in solving complex business problems. Driven by curiosity, you are expected to be a reliable and contributing member of a team. In our fast-paced environment, you must be adaptable to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is viewed as an opportunity for learning and growth. You are expected to take ownership and consistently deliver quality work that drives value for our clients and contributes to the success of the team. As you progress within the Firm, you will build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences required to lead and deliver value at this level include but are not limited to: - Applying a learning mindset and taking ownership for your own development. - Appreciating diverse perspectives, needs, and feelings of others. - Adopting habits to sustain high performance and develop your potential. - Actively listening, asking questions to check understanding, and clearly expressing ideas. - Seeking, reflecting, acting on, and giving feedback. - Gathering information from a range of sources to analyze facts and discern patterns. - Committing to understanding how the business works and building commercial awareness. - Learning and applying professional and technical standards, upholding the Firm's code of conduct and independence requirements. Position: Senior Associate Domain: Data Science Conversational AI About Acceleration Center Mumbai/Bangalore: PwC connects people with diverse backgrounds and skill sets to solve important problems together and lead with purpose for clients, communities, and the world at large. Acceleration Centers (ACs) are diverse, global talent hubs focused on enabling growth for the organization and value creation for clients. The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US, focusing on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics, and vertical-specific solutions. PwC's high-performance culture is based on a passion for excellence with a focus on diversity and inclusion. Collaboration and support from a network of people are provided to help achieve goals, along with global leadership development frameworks and the latest digital technologies to facilitate learning and career advancement. The firm's philosophy revolves around caring for its people, making PwC one of the most attractive employers globally according to Universum. Commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching, and learning & development contribute to making PwC one of the best places to work, learn, and excel. We are seeking an experienced senior associate with a strong analytical and Conversational AI background (minimum 4 years of overall professional experience) to join our Digital Contact Solutions team within the Analytics Consulting practice. Senior Associates will work as integral parts of business analytics teams in India, collaborating with clients and consultants in the U.S., leading teams for high-end analytics consulting engagements, and providing business recommendations to project teams. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics, or Information Sciences like business analytics or informatics. Required Skills include: - Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges. - Understanding of conversational (chats, emails, and calls) data and its preprocessing for training Conversational AI systems. - Strong problem-solving and analytical skills for troubleshooting and optimizing conversational AI systems. - Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification. - Expertise in NLP and NLU verticals, including Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR, Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI, and Generative AI. - Experience building chatbots using frameworks like RASA, LUIS, DialogFlow, Lex, etc., and building NLU model pipelines using feature extraction, entity extraction, intent classification, etc. - Understanding and experience with cloud platforms and their services for building Conversational AI solutions for clients. - Expertise in Python, PySpark, R, JavaScript frameworks, and visualization tools like Power BI, Tableau, Qlikview, Spotfire. - Experience in evaluating and improving conversational AI system performance through metrics and user feedback. - Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. - Proven track record of successfully delivering conversational AI projects on time. - Familiarity with Agile development methodologies and version control systems. - Ability to stay updated with the latest advancements and trends in conversational AI technologies. - Strong strategic thinking and ability to align conversational AI initiatives with business goals. - Knowledge of regulatory and compliance requirements related to conversational AI applications. - Experience in the telecom industry or a similar field. - Familiarity with customer service operations and CRM systems. Nice To Have skills: - Familiarity with data wrangling tools such as Alteryx, Excel, and Relational storage. - ML modeling skills: Experience in statistical techniques like Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling, etc. - Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. - Understanding of NoSQL databases for handling unstructured and semi-structured data. Roles and Responsibilities: As an Associate, you will be involved in the end-to-end project cycle, developing proposals to delivering the final product. You will support PwC leadership and lead client conversations to build suitable products. Specific responsibilities include: - Developing and executing project & analysis plans under the guidance of the project manager. - Translating business needs into data science solutions and actionable insights. - Handling client interactions regarding business problems. - Driving and conducting analysis using advanced analytics tools, coaching junior team members. - Writing and deploying production-ready code. - Building storylines and making presentations for client teams and PwC project leadership teams. - Contributing to knowledge and firm-building activities. What We Offer: - Policies around Work-from-Home and flexible working hours. - Mid-year appraisal cycle to reward performance on time. - Opportunities to solve impactful problems for clients. - Continuous learning and upskilling opportunities. - Access to Massive Online Open Courses (MOOC) at no cost. - World-class leadership guidance. - Diverse peer group support. - Interaction with senior client leadership, potential client visits, and permanent relocations as needed.,

Gnani.ai is an AI-based Speech Recognition and NLP Startup that is actively involved in developing voice-based solutions for large businesses. Being at the forefront of the disruptive innovation brought about by AI, we are well-positioned with the support of a major global conglomerate and key players in the tech industry. Collaborating with leading companies in banking, insurance, e-commerce, and financial services, we are determined to maintain our momentum with ambitious expansion plans to establish ourselves as the leader in the global market for voice-based solutions. Driven by Generative AI, Gnani.ai is shaping the future of Voice-first, Omni Channel Communication solutions. If you are captivated by the realm of AI and aspire to work on cutting-edge AI technologies within a dynamic, rapidly evolving, and flexible work environment offering substantial growth prospects, we invite you to be a part of our team. We seek individuals who are proactive, innovative, and prepared to tackle significant challenges head-on. We are currently seeking a proficient Enterprise Sales Manager with 4-8 years of experience to join our team in Mumbai, Bengaluru, or Gurgaon. The ideal candidate will play a pivotal role in client interactions and will be responsible for driving revenue generation across the organization, including identifying opportunities, establishing a structured sales process, managing the sales pipeline, and securing enterprise-level deals in the West/North/South regions. **RESPONSIBILITIES:** - Collaborate with the Inside sales team to identify and create opportunities. - Act as the primary point of contact for customer account management. - Cultivate and sustain enduring client relationships. - Negotiate contracts and secure agreements to optimize profitability. - Cultivate trusted advisor relationships with key customer stakeholders and executive sponsors. - Effectively communicate monthly/quarterly progress on opportunity conversion and revenue targets to both internal and external stakeholders. - Develop new business with prospective clients and pinpoint areas for enhancement to meet sales targets. - Forecast and monitor key account metrics such as quarterly sales results and annual projections. - Formulate detailed Account plans for targeted accounts. - Work closely with pre-sales & inside sales teams to recognize and expand opportunities within the designated territory. - Provide assistance with challenging client requests or issue escalations as necessary. **REQUIREMENTS AND QUALIFICATIONS:** - Minimum of 3-5 years of experience in B2B/Enterprise software sales, with a focus on SaaS sales. - Previous experience in the Conversational AI domain is advantageous. - Demonstrated track record in roles such as Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or related positions. - Proficiency in effectively communicating, presenting, and influencing stakeholders at all organizational levels, including executives and C-level personnel. - Strong familiarity with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office tools, particularly MS Excel. - History of delivering customer-centric solutions to address client requirements. - Ability to manage multiple account management opportunities concurrently while maintaining acute attention to detail. - Exceptional skills in listening, negotiation, and presentation. - Excellent written and verbal communication abilities. - Bachelor's degree or MBA qualification. - Capability to thrive in an entrepreneurial work environment that rewards self-driven individuals.,

You possess experience in direct sales of IT solutions and services, specifically within a hunting role in the U.S. market. You will be responsible for performing in-depth market research to identify industry segments that could benefit from AI-driven digital and business solutions. You will need to develop and articulate compelling value propositions based on AI technology and industry insights to engage potential clients. Understanding and addressing the specific challenges of clients/leads, demonstrating how AI solutions can optimize and automate Operations, Conversations, Digital Experience, Customer Experience, and Employee Experience is crucial. Your responsibilities will include executing targeted lead generation campaigns through outreach, content marketing, and industry events to attract prospects. You will work closely with the Global Business Development team for smooth lead hand-off and maintain relationships with key stakeholders in target organizations through customized presentations and demonstrations of AI capabilities. Efficient tracking, progress monitoring, and data accuracy will be done using CRM and lead management tools. Key Responsibilities: 1. Inside Sales: - Proactively identify and generate new business opportunities through outbound calls, emails, and lead nurturing. - Follow up on inbound inquiries and leads generated from marketing campaigns. - Build and manage a pipeline of prospective clients by understanding their needs and offering tailored solutions. - Achieve and exceed monthly/quarterly sales targets and KPIs. 2. Client Handling: - Maintain a professional relationship with existing clients, ensuring excellent customer service and satisfaction. - Conduct discovery calls to understand client requirements and provide appropriate solutions. - Manage and resolve client inquiries, complaints, or issues promptly. - Work closely with CTO, CTO, CEO, VP, Operations Manager, Sales Director management, and service delivery teams to ensure a seamless client experience. Required Skills and Qualifications: - Bachelors degree in Business, Marketing, or a related field. - Proven experience in inside sales, telesales, or client engagement. - Excellent verbal and written communication skills. - Strong negotiation and persuasive skills. - Ability to build rapport and foster relationships over the phone and in virtual meetings. - Experience with CRM tools such as Salesforce, HubSpot, or Zoho. Key Attributes: - Highly motivated and target-driven. - Strong problem-solving and analytical skills. - Team player with a proactive and positive attitude. - Ability to multitask and manage time effectively. What We Offer: - Competitive salary with performance-based incentives. - Opportunities for career growth and professional development. - A collaborative and dynamic work environment. - Health and wellness benefits.,

As a Senior .NET Full Stack Developer in Lucknow, U.P. (Onsite role), you will be responsible for both front-end and back-end web development. With over 7 years of experience, you will leverage your expertise in a 40% Frontend focus encompassing Angular, React, and JavaScript, complemented by a 60% Backend emphasis on .NET, C#, and experience with Generative AI, Conversational AI, Azure, Cosmos DB, and the Microsoft Bot Framework. Your proficiency in .NET, C#, and .NET Core web APIs, along with any server-side platform, will be essential. You will showcase your skills in JQuery, Bootstrap, and the latest JavaScript frameworks such as Angular and React. Additionally, your expertise in Database design, including SQL Server, writing SQL scripts, stored procedures, and query optimization will be crucial. You will excel in working with various REST APIs, consuming data, and executing GET, PUT, and POST calls. Your ability to develop APIs that are easily consumable by others will be a key aspect of your role. Furthermore, your problem-solving skills and analytical mindset will be pivotal in meeting project requirements. It is important to note that the aforementioned requirements are foundational, as you will also be involved in projects related to Generative AI, Conversational AI, Azure, Cosmos DB, and the Microsoft Bot Framework.,

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments will be essential in contributing to the success of projects related to IVR and call routing. Collaboration with global colleagues will be a key aspect of your role, where you will work together to create innovative solutions that make a difference in the world. Your understanding of Rally for project and test management will ensure smooth coordination and delivery of projects. If you are someone with an entrepreneurial spirit looking to make an impact in a dynamic and innovative environment, Cognizant provides the perfect platform for you. Join us in our journey of transforming clients" business models for the digital era and be part of a company that is consistently recognized as one of the most admired in the world. If you believe that this opportunity aligns with your career aspirations and values, we invite you to apply and start a conversation with us. Discover more about career opportunities at Cognizant by visiting http://www.cognizant.com/careers. Cognizant is an equal opportunity employer, and successful candidates will undergo a background check as part of the hiring process.,

Requirements: Technical: 1 year experience in working with python, mongo DB. Experience in API integrations (REST and SOAP). Experience in working with Conversational AI. Timings: Candidate is expected to work in EST. Preferred: Has worked in client facing role (in NA region). Startup experience is a plus. Experience to Speak to US Native resources. Give Training to Clients. Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Job Title: Conversational AI Engineer (Dialogflow CX | GenAI) Experience : 4 to 9 Years Employment Type: Full-Time (Permanent/Contract) Work Mode: Remote About the Role We are seeking a Conversational AI Engineer with hands-on experience in building intelligent, user-centric virtual agents using Dialogflow CX and Generative AI tools . This is a high impact role suited for individuals passionate about enhancing digital user interactions through cutting-edge AI-driven conversations. Key Responsibilities : Lead discovery workshops to gather business requirements, use cases, and virtual agent success criteria Build intelligent, engaging, and efficient virtual agents/chatbots using Dialogflow CX Implement advanced NLU/NLP logic (intents, entities, fallback handlers, data stores, etc.) Present chatbot prototypes and working agents to clients for review and QA feedback Integrate Playbooks, APIs, and backend systems to enable end-to-end conversational flows Collaborate with product managers, UX designers, and developers to iterate on agent behavior Create wireframes, mockups, and conversation flows using industry best practices Ensure usability, accessibility, and scalability of virtual agent experiences Monitor performance metrics and support continuous improvement initiatives Must- Have Skills & Experience 3+ years of experience in Conversational AI development Strong hands-on experience with Dialogflow CX (including agents , flows , and generators ) Experience working with Playbooks and GenAI models (e.g., OpenAI/Gemini integrations ) Solid grasp of NLU/NLP fundamentals: intents, utterances, entities, context handling Programming proficiency in Python or Java for data/API integration Experience in deploying and supporting virtual agents for real-world use cases (internal or external) Familiarity with analytical tools such as Looker , Power BI , or Tableau Ability to present technical solutions to clients and resolve QA/feedback-related issues Nice-to-Have Experience with Generative AI fallback handling Knowledge of API gateway integrations and backend orchestration Understanding of conversational UX design principles Exposure to other chatbot platforms (e.g., Rasa, Lex, Microsoft Bot Framework) What Were Looking For Someone who loves creative problem-solving with AI Highly collaborative and confident in client-facing roles Detail-oriented, with a strong passion for conversational UX Self-starter with the ability to own end-to-end conversational workflows Apply Now If You Have Experience With: Dialogflow CX (Flows, Intents, Entities) Generative AI (OpenAI, Gemini, etc.) Conversational Design + API Integration Python/Java-based automation Delivering real-time virtual agent solutions How to Apply: Send Your CV to: careers@stamenssoftware.com

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Assistant Vice President-AI Architect/Solution Architect! Position Overview: We are seeking an exceptional Senior Technology Leader to drive AI-led innovation and strategic technology discussions at the highest executive levels (CIO, CDO, CTO, CXO). This role demands a visionary leader who can shape enterprise AI strategy, influence stakeholders, and guide organizations through transformative journeys leveraging Generative AI, Agentic AI, and next-generation technologies. Key Responsibilities: - Act as a trusted advisor to C-level executives (CIO, CDO, CTO, CXO) to shape AI and technology transformation strategies. - Lead enterprise-wide AI thought leadership, including Generative AI, Agentic AI, and emerging technologies. - Develop and drive technology roadmaps aligned with business objectives and innovation priorities. - Represent the organization at industry forums, executive briefings, and key customer engagements. - Partner with product, engineering, data, and business teams to translate vision into executable initiatives. - Identify AI-driven growth opportunities and drive executive buy-in for pilot and scale initiatives. - Build and mentor a high-performing cross-functional team of AI strategists, architects, and engineers. - Lead enterprise education on AI ethics, governance, and responsible AI deployment. Qualifications we seek in you! Minimum Qualifications Education: - Bachelor&rsquos/ Master&rsquos degree in Computer Science , Engineering, Data Science, or related field. - MBA or Executive Education from a reputed institution is a plus. Experience: - Strong Technologist with a background in End to End Solutioning/Architecting experience. - Experience in executive-level advisory roles, engaging with C-suite stakeholders. - Hands-on leadership in AI/ML initiatives, including Generative AI, Agentic AI and Conversational AI. - Experience driving enterprise-scale digital transformation and innovation initiatives. - Proven track record of building and leading high-performance teams in fast-paced environments. Primary Skills (Must-Have): - Executive presence and exceptional communication skills for C-level conversations. - Deep understanding of AI technologies: Generative AI (LLMs), Agentic AI frameworks, Conversational AI, ML Ops. - Deep understanding of one of the Business/Domain expertise - for e.g. Retail, FS, CPG, Life Science, HealthCare. - Strategic thinking and ability to articulate AI&rsquos business impact in boardroom settings. - Strong understanding of AI governance, ethics, risk management, and compliance. - Experience in designing AI-enabled enterprise architectures and data strategies. Preferred Qualifications Secondary Skills (Good-to-Have): - Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML services offered. - Understanding of data platforms, APIs, integration strategies, and agent-based architectures. - Knowledge of modern software engineering practices (microservices, APIs, DevOps). - Exposure to industry-specific AI applications (Finance, Healthcare, Manufacturing, etc.). - Public speaking experience at conferences, webinars, or industry forums. - MBA or Executive Education from a reputed institution is a plus. Leadership & Personal Attributes: - Visionary thinker with a passion for emerging technologies. - Influential leader with ability to inspire both technical and non-technical audiences. - High emotional intelligence, with ability to build trust at all organizational levels. - Strong executive storytelling capabilities turning complex technology into compelling narratives. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

..Job Overview:.. We are seeking a skilled Quality Assurance (QA) Engineer with 3-7 years of experience in testing, QA, and reporting within the dynamic fields of ..Conversational AI.. and ..Agentic AI/LLMs... The ideal candidate will be passionate about ensuring the quality of cutting-edge AI systems, with a particular focus on conversational platforms, intelligent agents, and large language models (LLMs). ..Key Responsibilities:.. - Develop and execute test cases, scripts, and procedures for both Conversational AI applications and Agentic AI/LLM systems. - Collaborate with product managers, developers, and stakeholders to maintain quality standards throughout the product lifecycle. - Conduct functional, regression, integration, and performance testing on Conversational AI platforms, agentic AI frameworks, and LLM-based solutions. - Identify, document, and track defects using JIRA, providing detailed insights and reports on testing outcomes. - Analyze business and technical requirements to design test strategies tailored to Conversational AI and Agentic AI/LLM use cases. - Evaluate the usability, effectiveness, and scalability of AI-driven applications, offering actionable feedback. - Generate comprehensive test reports and summaries for stakeholders, highlighting key findings and recommendations. - Continuously improve QA methodologies to meet the evolving demands of Conversational AI and Agentic AI technologies. ..Required Qualifications:.. - 3-7 years of experience in software testing and quality assurance, with expertise in Conversational AI and Agentic AI/LLMs. - Strong understanding of standard testing practices, methodologies, and tools for AI applications. - Hands-on experience with JIRA for defect tracking and project management. - Proficiency in Excel for data analysis and reporting. - Knowledge of functional and non-functional testing, including performance and security testing. - In-depth familiarity with LLMs, agentic AI systems, and conversational technologies. - Proven ability to work effectively in cross-functional teams within fast-paced environments. - Excellent problem-solving and analytical skills. ..Desired Qualifications:.. - Experience with automated testing tools and scripting languages. - Exposure to natural language processing (NLP) testing and validation of intelligent agents. - Familiarity with version control systems. ..Personal Attributes:.. - Exceptional attention to detail and a strong commitment to quality. - Excellent communication skills, both written and verbal. - Self-driven and motivated to innovate within the AI domain. - Ability to prioritize and manage multiple tasks in a dynamic, fast-evolving environment.

Job Title: Quality Assurance (QA) Engineer - Conversational & Agentic AI Overview: We are seeking a skilled Quality Assurance (QA) Engineer with 3-7 years of experience in testing, QA, and reporting within the dynamic fields of Conversational AI and Agentic AI/LLMs. The ideal candidate will be passionate about ensuring the quality of cutting-edge AI systems, with a particular focus on conversational platforms, intelligent agents, and large language models (LLMs). Key Responsibilities: Develop and execute test cases, scripts, and procedures for both Conversational AI applications and Agentic AI/LLM systems. Collaborate with product managers, developers, and stakeholders to maintain quality standards throughout the product lifecycle. Conduct functional, regression, integration, and performance testing on Conversational AI platforms, agentic AI frameworks, and LLM-based solutions. Identify, document, and track defects using JIRA, providing detailed insights and reports on testing outcomes. Analyze business and technical requirements to design test strategies tailored to Conversational AI and Agentic AI/LLM use cases. Evaluate the usability, effectiveness, and scalability of AI-driven applications, offering actionable feedback. Generate comprehensive test reports and summaries for stakeholders, highlighting key findings and recommendations. Continuously improve QA methodologies to meet the evolving demands of Conversational AI and Agentic AI technologies. Required Qualifications: 3-7 years of experience in software testing and quality assurance, with expertise in Conversational AI and Agentic AI/LLMs. Strong understanding of standard testing practices, methodologies, and tools for AI applications. Hands-on experience with JIRA for defect tracking and project management. Proficiency in Excel for data analysis and reporting. Knowledge of functional and non-functional testing, including performance and security testing. In-depth familiarity with LLMs, agentic AI systems, and conversational technologies. Proven ability to work effectively in cross-functional teams within fast-paced environments. Excellent problem-solving and analytical skills. Desired Qualifications: Experience with automated testing tools and scripting languages. Exposure to natural language processing (NLP) testing and validation of intelligent agents. Familiarity with version control systems. Personal Attributes: Exceptional attention to detail and a strong commitment to quality. Excellent communication skills, both written and verbal. Self-driven and motivated to innovate within the AI domain. Ability to prioritize and manage multiple tasks in a dynamic, fast-evolving environment.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Assistant Vice President-AI Architect/Solution Architect! Position Overview: We are seeking an exceptional Senior Technology Leader to drive AI-led innovation and strategic technology discussions at the highest executive levels (CIO, CDO, CTO, CXO). This role demands a visionary leader who can shape enterprise AI strategy, influence stakeholders, and guide organizations through transformative journeys leveraging Generative AI, Agentic AI, and next-generation technologies. Key Responsibilities: - Act as a trusted advisor to C-level executives (CIO, CDO, CTO, CXO) to shape AI and technology transformation strategies. - Lead enterprise-wide AI thought leadership, including Generative AI, Agentic AI, and emerging technologies. - Develop and drive technology roadmaps aligned with business objectives and innovation priorities. - Represent the organization at industry forums, executive briefings, and key customer engagements. - Partner with product, engineering, data, and business teams to translate vision into executable initiatives. - Identify AI-driven growth opportunities and drive executive buy-in for pilot and scale initiatives. - Build and mentor a high-performing cross-functional team of AI strategists, architects, and engineers. - Lead enterprise education on AI ethics, governance, and responsible AI deployment. Qualifications we seek in you! Minimum Qualifications Education: - Bachelor&rsquos/ Master&rsquos degree in Computer Science , Engineering, Data Science, or related field. - MBA or Executive Education from a reputed institution is a plus. Experience: - Strong Technologist with a background in End to End Solutioning/Architecting experience. - Experience in executive-level advisory roles, engaging with C-suite stakeholders. - Hands-on leadership in AI/ML initiatives, including Generative AI, Agentic AI and Conversational AI. - Experience driving enterprise-scale digital transformation and innovation initiatives. - Proven track record of building and leading high-performance teams in fast-paced environments. Primary Skills (Must-Have): - Executive presence and exceptional communication skills for C-level conversations. - Deep understanding of AI technologies: Generative AI (LLMs), Agentic AI frameworks, Conversational AI, ML Ops. - Deep understanding of one of the Business/Domain expertise - for e.g. Retail, FS, CPG, Life Science, HealthCare. - Strategic thinking and ability to articulate AI&rsquos business impact in boardroom settings. - Strong understanding of AI governance, ethics, risk management, and compliance. - Experience in designing AI-enabled enterprise architectures and data strategies. Preferred Qualifications Secondary Skills (Good-to-Have): - Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML services offered. - Understanding of data platforms, APIs, integration strategies, and agent-based architectures. - Knowledge of modern software engineering practices (microservices, APIs, DevOps). - Exposure to industry-specific AI applications (Finance, Healthcare, Manufacturing, etc.). - Public speaking experience at conferences, webinars, or industry forums. - MBA or Executive Education from a reputed institution is a plus. Leadership & Personal Attributes: - Visionary thinker with a passion for emerging technologies. - Influential leader with ability to inspire both technical and non-technical audiences. - High emotional intelligence, with ability to build trust at all organizational levels. - Strong executive storytelling capabilities turning complex technology into compelling narratives. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Vice President-AI Architect/Solution Architect! Position Overview: We are seeking an exceptional Senior Technology Leader to drive AI-led innovation and strategic technology discussions at the highest executive levels (CIO, CDO, CTO, CXO). This role demands a visionary leader who can shape enterprise AI strategy, influence stakeholders, and guide organizations through transformative journeys leveraging Generative AI, Agentic AI, and next-generation technologies. Key Responsibilities: - Act as a trusted advisor to C-level executives (CIO, CDO, CTO, CXO) to shape AI and technology transformation strategies. - Lead enterprise-wide AI thought leadership, including Generative AI, Agentic AI, and emerging technologies. - Develop and drive technology roadmaps aligned with business objectives and innovation priorities. - Represent the organization at industry forums, executive briefings, and key customer engagements. - Partner with product, engineering, data, and business teams to translate vision into executable initiatives. - Identify AI-driven growth opportunities and drive executive buy-in for pilot and scale initiatives. - Build and mentor a high-performing cross-functional team of AI strategists, architects, and engineers. - Lead enterprise education on AI ethics, governance, and responsible AI deployment. Qualifications we seek in you! Minimum Qualifications Education: - Bachelor&rsquos/ Master&rsquos degree in Computer Science , Engineering, Data Science, or related field. - MBA or Executive Education from a reputed institution is a plus. Experience: - Strong Technologist with a background in End to End Solutioning/Architecting experience. - Experience in executive-level advisory roles, engaging with C-suite stakeholders. - Hands-on leadership in AI/ML initiatives, including Generative AI, Agentic AI and Conversational AI. - Experience driving enterprise-scale digital transformation and innovation initiatives. - Proven track record of building and leading high-performance teams in fast-paced environments. Primary Skills (Must-Have): - Executive presence and exceptional communication skills for C-level conversations. - Deep understanding of AI technologies: Generative AI (LLMs), Agentic AI frameworks, Conversational AI, ML Ops. - Deep understanding of one of the Business/Domain expertise - for e.g. Retail, FS, CPG, Life Science, HealthCare. - Strategic thinking and ability to articulate AI&rsquos business impact in boardroom settings. - Strong understanding of AI governance, ethics, risk management, and compliance. - Experience in designing AI-enabled enterprise architectures and data strategies. Preferred Qualifications Secondary Skills (Good-to-Have): - Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML services offered. - Understanding of data platforms, APIs, integration strategies, and agent-based architectures. - Knowledge of modern software engineering practices (microservices, APIs, DevOps). - Exposure to industry-specific AI applications (Finance, Healthcare, Manufacturing, etc.). - Public speaking experience at conferences, webinars, or industry forums. - MBA or Executive Education from a reputed institution is a plus. Leadership & Personal Attributes: - Visionary thinker with a passion for emerging technologies. - Influential leader with ability to inspire both technical and non-technical audiences. - High emotional intelligence, with ability to build trust at all organizational levels. - Strong executive storytelling capabilities turning complex technology into compelling narratives. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Role & responsibilities Design, prototype, and deploy AI-driven applications leveraging LLMs (GPT-4, Perplexity, Claude, Gemini, etc.) and open-source transformer models. Lead or co-lead end-to-end AI/GenAI solutions : from data ingestion, entity extraction, and semantic search to user-facing interfaces. Implement RAG (Retrieval-Augmented Generation) architectures, knowledge grounding pipelines, and prompt orchestration logic. Fine-tune transformer models (BERT, RoBERTa, T5, LLaMA) on custom datasets for use cases like: Document understanding Conversational AI Question answering Summarization & Topic Modeling Integrate LLM workflows into scalable backend architectures with APIs and frontends. Work closely with business teams and pharma SMEs to translate requirements into GenAI solutions . Mentor junior engineers and contribute to AI capability development across the organization. Tech Stack & Skills Required Programming & Libraries : Python, FastAPI, LangChain, Pandas, PyTorch/TensorFlow, Transformers (HuggingFace), OpenAI SDK. Data Extraction & Processing : PDFMiner, PyMuPDF, Tabula, PyPDF2, Tesseract OCR, python-pptx. Gen AI / LLMs : OpenAI (GPT), Gemini, Perplexity, Cohere, DeepSeek, Mistral, LLaMA, BERT, RoBERTa, T5, Falcon. Use Cases : NER, Summarization, QA, Document Parsing, Clustering, Topic Modeling, QA over docs. Embedding & Vector Databases : Pinecone, FAISS, ChromaDB. RAG & Retrieval Pipelines : LangChain, Haystack, custom retrievers. Frontend/Backend Integration : React (preferred), FastAPI/Flask, REST/GraphQL APIs. Versioning & Deployment : Git, Docker, CI/CD (basic), cloud knowledge is a plus (AWS/GCP/Azure). Preferred candidate profile Degree in Computer Science, Engineering, Data Science, or related field (BE/BTech/MTech/MCA). 35 years of hands-on experience in AI/ML/NLP/LLM solution development. Strong understanding of GenAI, Prompt Engineering, LLM internals , and multi-layered data architectures. Exposure to pharma/healthcare domain is a significant plus. Excellent problem-solving skills, self-learner, and ability to work in cross-functonal teams. Experience developing new applications within an agile environment preferred. Ability to work independently and as part of a team. Exposure to MLOPs will be an added advantage.

At Chennai Zudu, we are dedicated to reshaping the way individuals interact with technology. We envision a future where AI powered by voice recognition not only comprehends your needs but also collaborates with you in a manner that feels completely natural. Our groundbreaking platform is transforming customer engagement by replacing traditional call centers with intelligent, self-improving voice agents. With the support of a team comprising industry veterans and thought leaders from renowned global tech companies, we are forging ahead to create the next era of voice automation that empowers businesses and retailers throughout India. As a full-time Prompt Engineer at Chennai Zudu, you will become an integral part of our vibrant team in Chennai. Your primary responsibility will involve working closely with our engineers, data scientists, and product specialists to craft, enhance, and optimize prompts that drive our cutting-edge voice automation systems. Your expertise will play a pivotal role in molding how our AI comprehends and responds to natural language, guaranteeing seamless and intuitive interactions for our users. Your key responsibilities will include developing and refining intricate prompt frameworks to support our internal voice automation tasks, utilizing internal tools to gather and analyze data for ensuring the precision and efficacy of prompts, collaborating with AI researchers, engineers, and product teams to enhance methodologies and exchange insights, as well as aiding in data quality control and annotation to sustain high performance standards across our systems. **Responsibilities:** - Develop and iterate complex prompt frameworks to support our internal voice automation tasks. - Leverage internal tools to collect and analyze data, ensuring the accuracy and effectiveness of prompts. - Collaborate with AI researchers, engineers, and product teams to refine methodologies and share insights. - Assist in data quality control and annotation efforts to maintain high performance standards across our systems. **Required Qualifications:** - Strong proficiency in English, both written and verbal. - Experience with data annotation, scripting, or related coursework, internships, or personal projects. - A proactive and analytical mindset, with a keen interest in natural language processing and AI technologies. **Preferred Qualifications:** - Prior hands-on experience with LLM prompting (e.g., ChatGPT, Claude, DeepSeek, etc.) either professionally or through personal projects. - Excellent communication and writing skills, with a background in technical or creative writing considered an asset. - Familiarity with voice assistant technologies and conversational AI is a plus.,