Sr Engineer -Application & professional services

Blackbox Analytics & Solutions Private Limited

8 - 13 years

7 - 11 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

c++ css api integration qxdm cloud deployment ios mac sql microservices wireshark java apache pdcp xml linux html avaya lte programming communication skills nas umts python sql development rrc c rlc qcat stt 4g android application development volte

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills & Qualifications

Technical Expertise
- Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc.
- Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer).
- Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms.
- Familiarity with Avaya enablement services (TSAPI, DLG, DMCC).
- Working knowledge of Genesys IVR and Genesys Foundry.
- iOS, Android development knowledge would be added advantage.
- Experience in designing Conversational AI workflows with LLMs and third-party AI APIs.
- Exposure to omnichannel solutions (voice, chat, messaging).
Cloud & Platform Knowledge
- Experience with cloud telephony/contact center platforms: Avaya, Cisco, Genesys, Zoom, RingCentral.
- Understanding of API integrations, cloud deployments, and microservices architecture is a plus.
Professional Skills
- Strong problem-solving skills with the ability to design and deliver scalable solutions.
- Excellent communication and client-facing skills.
- Ability to work independently and lead technical discussions with stakeholders.

Qualification:

Bachelor Degree / Masters Degree having working experience more than 8+ Years.

Certification:

Holding certification on : Cisco, Avaya, Genesys, Microsoft etc.

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