We at ValueLabs are Hiring: Genesys IVR Scripting Developer

5 - 10 years

18 - 30 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Experience:

Genesys PureEngage Platform Knowledge:

GRAT (Genesys Rules Authoring Tool) Proficiency:

Contact Center Routing Strategy Design/Implementation:

Omnichannel Routing Concepts:

Workflow Design & Optimization:

Understanding of Digital Channels (Email, Work Item):

Problem-Solving (Routing Issues):

Analytical Skills (Routing Performance):

Preferred candidate profile

Total Exp:

Relevant Exp in Genesys PureEngage platform architecture:

Relevant Exp in IVR Scripting:

Relevant Exp in GRAT:

Current CTC:

Expected CTC:

Current location:

Preferred location:

Notice period:

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Valuelabs

IT Services and IT Consulting

Hyderabad Telangana

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