Posted:Just now|
Platform:
Work from Office
Full Time
We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting.
The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include:
* Answering inbound customer calls professionally and providing accurate information.
* Resolving queries related to products, services, orders, billing, or general concerns.
* Maintaining customer satisfaction by providing timely and effective solutions.
* Escalating unresolved issues to the appropriate internal teams when necessary.
* Following communication scripts and company guidelines during interactions.
* Updating customer interaction details in CRM tools or internal systems.
* Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.).
* Collaborating with team leaders and support staff to improve service quality.
* Adhering to all compliance, data privacy, and quality standards.
Please note that team handling experience with a team size of 10-15 members is a must for this role.
For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.
Policybazaar
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