Strategic Key Account Manager

As a dynamic and results-driven Key Account Manager, you will be responsible for managing and nurturing relationships with our most important clients. Serving as the primary point of contact for assigned key accounts, you will be instrumental in ensuring client satisfaction and driving business growth through strategic account planning and execution. Your main responsibilities will include managing and growing strategic accounts to enhance client retention, ensure SLA compliance, and drive revenue growth. You will be tasked with owning end-to-end relationships with key clients, specifically F1, F2, F3 & F5 customers, to foster growth and satisfaction. In addition, you will be responsible for driving account growth through upselling and cross-selling opportunities such as warehousing and tech solutions. Monitoring SLAs to ensure on-time delivery and inventory accuracy, you will proactively resolve operational issues that may arise. Furthermore, you will be expected to deliver monthly performance reports to clients, providing actionable insights to drive continuous improvement. Understanding the unique needs and objectives of each client, you will work closely with internal teams to deliver tailored solutions that meet their requirements. Meeting and exceeding sales targets and business KPIs for your assigned key accounts will be a key focus, requiring a strategic and data-driven approach to maximize results. Additionally, you will be responsible for handling conflict resolution and addressing any issues that may arise between the client and the company in a timely and efficient manner. Overall, as a Key Account Manager, you will play a pivotal role in driving business growth, fostering client relationships, and ensuring the successful delivery of tailored solutions to meet client needs and objectives.,