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🚀 We're Hiring | Strategic Key Account Manager 📍 Location: H-59, First Floor, Sector 63, H-Block, Noida – 201301 🗓️ Employment Type: Full-Time | Work from Office 🏢 Company: TransMonQA (A product by WyzMindz) 🌐 Website: www.transmonqa.com 🧠 About Us TransMon is a DIY SaaS platform built to help businesses monitor and manage their customer experience processes. We help brands streamline workflows, automate quality checks, and gain real-time insights across customer support, sales, and collection operations. Trusted by over 100,000+ users across India, UAE, South Africa, and the US. 🎯 Role Overview: Strategic Key Account Manager We’re looking for a Strategic Key Account Manager who can act as the primary point of contact for high-value enterprise clients. Your mission: ensure our clients derive maximum value from our solution, see measurable outcomes, and build long-term partnerships that lead to growth—for both them and us. 🔑 Key Responsibilities Act as a strategic advisor and primary point of contact post-sales Understand each client’s business model, operations, and growth goals Conduct regular business reviews and account health checks Anticipate client needs and proactively suggest product solutions Collaborate with Product, Tech, and Customer Success teams Drive client retention, expansion, and advocacy Identify upsell/cross-sell opportunities based on use-case fit Handle client escalations and build trust through resolution Report on account health, churn risks, and growth opportunities ✅ Must-Have Qualifications 4–8 years of experience managing enterprise/strategic accounts in SaaS, BPO, Fintech, E-commerce, or Consulting Prior experience in Customer Service, Sales, or Collections (Mandatory) Strong communication and relationship-building skills Data-driven with the ability to analyze platform usage Strategic mindset with operational agility Proficiency with Excel, CRM systems, dashboards, workflow tools ⭐ Bonus Points Familiarity with automation tools like n8n, Zapier, or Make.com Experience in sectors like NBFC, Banking, or Quick Commerce Passion for AI and process automation Background in product adoption or implementation roles 💰 Compensation As per industry standards Performance-based incentives applicable 💡 Interview Tip We start every interview with: "Tell us 2–3 instances where you failed and what you learned." We value self-aware professionals who learn from experience—not perfectionists. 📩 How to Apply Send your updated resume to: anurag.pandey@wyzmindz.com
