Strategic Key Account Manager

We're Hiring | Strategic Key Account Manager

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About Us

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Role Overview: Strategic Key Account Manager

Strategic Key Account Manager

Your mission: ensure our clients derive maximum value from our solution, see measurable outcomes, and build long-term partnerships that lead to growth—for both them and us.

Key Responsibilities

• Act as a strategic advisor and primary point of contact post-sales
• Understand each client’s business model, operations, and growth goals
• Conduct regular business reviews and account health checks
• Anticipate client needs and proactively suggest product solutions
• Collaborate with Product, Tech, and Customer Success teams
• Drive client retention, expansion, and advocacy
• Identify upsell/cross-sell opportunities based on use-case fit
• Handle client escalations and build trust through resolution
• Report on account health, churn risks, and growth opportunities

Must-Have Qualifications

• 4–8 years of experience managing enterprise/strategic accounts in SaaS, BPO, Fintech, E-commerce, or Consulting
• Prior experience in Customer Service, Sales, or Collections (Mandatory)
• Strong communication and relationship-building skills
• Data-driven with the ability to analyze platform usage
• Strategic mindset with operational agility
• Proficiency with Excel, CRM systems, dashboards, workflow tools

Bonus Points

• Familiarity with automation tools like

  n8n, Zapier, or Make.com

• Experience in sectors like

  NBFC, Banking, or Quick Commerce

• Passion for AI and process automation
• Background in

  product adoption

  or

  implementation

  roles

Compensation

• As per industry standards
• Performance-based incentives applicable

Interview Tip

We start every interview with:

"Tell us 2–3 instances where you failed and what you learned."

We value self-aware professionals who learn from experience—not perfectionists.

How to Apply

• Send your updated resume to:

  anurag.pandey@wyzmindz.com