Strategic Key Account Manager

Role Summary -

The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the business and service offerings and generate 40-60 lacs Gross Merchandise Value (GMV) per month.

Responsibilities -

Account & Partner Relationship Management

• Onboard new accounts by explaining the requirements to the partners and coordinating with
  internal stakeholders
• Meet the existing partners periodically and ensure Rest Display Page (RDP) content is correct and image coverage is high
• Make persuasive presentations on the benefits and goodness of business plans & promotions for month on month growth and ensure partners invest consistently.
• Execute growth forward activities such as offer alignments, marketing operations alignments etc. to ensure go live on events and activities as planned.
• Resolve issues and ensure seamless transactions for customers and partners at the restaurants
• Prepare the growth plans for each of the accounts being managed and gather competitor action insights.

Data Interpretation & Business Performance Management:

• Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
• Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
• Stay updated on the partner's investment in competition.
• Ensure partner investments are equal or higher than competition with respect to discounts, commission and advertisements by highlighting relevant inferences from dashboard.

Interaction with Stakeholders:

• Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies:

• Understand business offerings and gain clarity of growth levers.
• Knowledge of basic metrics such as operating hours of restaurants , AD's revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)Elements of data dashboards such as CMS/Power Bi/Compass/Salesmate
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

Desired Skill:

• Graduate with 2+ years of field sales experience; Fluency in local language and working knowledge of English
• Good working knowledge and experience of e-commerce activities and all online marketing channels
• Confident, Pleasing, and a go-getter personality
• Effective communication skills
• Attitude & Aptitude for Sales
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• The candidate has to be flexible