Collections Strategy & Operations – AM/DM/Manager

Important: Apply by filling this form first

https://docs.google.com/forms/d/1FOcEXcz1fBG1-zzjyuPIsi26_LovNbwDZXRA3y4GebQ/edit

We’re Hiring: Collections Domain Expert – Quality & Strategy Specialist

Location:

Employment Type:

Company:

🌐 www.transmonqa.com

Core Knowledge Areas – Mandatory

Apply only if you have hands-on experience in the following:

1. NBFC Collections Lifecycle

• Bucket-wise collections (0+, 1–30, 31–60, etc.)
• Soft, hard, and legal collections
• Skip tracing, field collections, and tele-calling workflows
• Settlement, waiver, and restructure processes
• Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition
• Risk segmentation & customer profiling (e.g., chronic defaulters)

Operational & Process Skills – Preferred but Not Mandatory

2. Collection Tools & CRMs

• Familiarity with tools like FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce
• Experience in dialer systems, SMS/WhatsApp reminders, ticketing & queue handling

Reporting & Analytics – Mandatory

3. Data & Dashboarding Proficiency

• Daily/weekly/monthly recovery tracking
• MIS reports: recovery vs. target, PTP conversion, flow-through
• Proficient in Excel/Google Sheets (pivot tables, dashboards, KPIs)

Analytical & Strategic Thinking – Mandatory

4. Strategy Exposure

• Prioritization models (e.g., high-value/high-risk)
• Time-of-day optimization, digital nudges/reminders
• Scorecards or propensity models (basic conceptual understanding)

Regulatory & Compliance Awareness – Mandatory

5. RBI-Compliant Practices

• Recovery agent code of conduct
• Consent-based communication, timing norms
• Knowledge of ombudsman/escalation protocols & data privacy

About TransMonQA

TransMonQA is a leading SaaS platform helping businesses automate and streamline customer experience operations like quality monitoring, coaching, and performance tracking.

100,000+ users across India, UAE, South Africa, and the US trust us.

🌐 www.transmonqa.com

How to Apply

1. Fill out this mandatory form:

   https://docs.google.com/forms/d/1FOcEXcz1fBG1-zzjyuPIsi26_LovNbwDZXRA3y4GebQ/edit
2. Email your updated resume to:

   anurag.pandey@wyzmindz.com

Office Address

TransMonQA (by WyzMindz)

H-59, First Floor, Sector 63, H-Block

Near Electronic City Metro Station (Exit Gate No. 2)

Behind KFC, Near Ginger Hotel

Noida - 201301, Uttar Pradesh, India