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Collections Strategy & Operations – AM/DM/Manager

0 years

0 Lacs

New Delhi Delhi India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

strategy risk segmentation profiling sas logging auto reporting analytics data dashboarding reports flow excel pivot prioritization optimization compliance code communication timing escalation saas automate checks coaching

Work Mode

On-site

Job Type

Full Time

Job Description

🚨 We’re Hiring: Collections Domain Expert – Quality & Strategy Specialist


Location:

Employment Type:

Company:

🌐 www.transmonqa.com


🔑 Core Knowledge Areas – Non-Negotiable

Please apply only if you have hands-on experience in the following areas:


1. NBFC Collection Lifecycle Understanding

  • Bucket-wise collections (0+, 1–30, 31–60, etc.)
  • Soft, hard, and legal collections
  • Skip tracing, field collections, tele-calling workflows
  • Settlement, waiver, and restructure processes
  • Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition
  • Risk segmentation & customer profiling (e.g., chronic defaulters)


🛠️ Operational & Process Skills – Not Mandatory

2. Familiarity with Collection Tools & CRMs

  • Tools like FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce
  • Understanding of ticket handling, call logging, and queue management
  • Dialers (auto/manual), SMS and WhatsApp reminders


📊 Reporting & Analytics – Mandatory

3. Collections Data & Dashboarding Skills

  • Daily/weekly/monthly recovery tracking
  • MIS reports: recovery vs. target, PTP conversion, flow-through
  • Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs)


🧠 Analytical & Strategic Thinking – Mandatory

4. Collection Strategy Exposure


  • Prioritization models (e.g., high-value/high-risk)
  • Time-of-day optimization, digital nudges/reminders
  • Exposure to scorecards or propensity models (non-technical understanding is fine)


🧭 Regulatory & Compliance Awareness – Mandatory

5. RBI-Compliant Practices


  • RBI code of conduct for recovery agents
  • Consent-based communication and timing norms
  • Awareness of ombudsman/escalation processes and data privacy


🧩 About Us

TransMonQA

We are trusted by 100,000+ users across India, UAE, South Africa, and the US.

🌐 www.transmonqa.com


📩 How to Apply

anurag.pandey@wyzmindz.com


📍 Office Address

H-59, First Floor, Sector 63, H-Block

Near Electronic City Metro Station, Exit Gate No. 2

Behind KFC, Near Ginger Hotel

Noida - 201301, Uttar Pradesh, India

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