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📍 Location: New Delhi, India 💼 Employment Type: Full-Time 🏢 Company: Transmonqa.com We help businesses Elevate and Simplify customer operations management systems enabling measurable & joyful experiences for all. Website : Transmonqa.com TransMon is a DIY SaaS platform designed to help businesses monitor and manage their customer experience processes. TransMon is used by organizations to streamline workflows, automate quality checks, and get near real-time insights into their customer service activities. We have +100,000 users across India, UAE, South Africa, the US & more. And if you are someone who is:- Passionate about building strong client relationships, observing, listening and gathering customer requirements & helping them with customized solutions We will have an amazing time together !! Mandatory Skills and Experience (Please do not apply if this isn’t your expertise) Your last Position: Operations Manager, Sr. Manager or Manager / Sr. Manager Quality Industry Background in last 3 years: E-commerce, Fintech, Quick Commerce, NBFC, Banking, or BPO Service Providers Divisions background in last 3 years: Customer Service, Sales, or Collections We're seeking professionals who excel in the following areas: Passion for AI and Automation Tools: You're someone who’s actively investing time in learning and mastering AI-driven tools like N8N, Zapier, and Hugging Face. Your focus is on streamlining processes and boosting efficiency through automation. ChatGPT? You've already been there, done that, and you're now looking for the next wave of innovation. A professional who has deep understanding of Customer Service, Sales or Collections. Note: Our first question in our interviews is "Tell us 2-3 instances where you failed!" Please come prepared with a detailed answer for this question. We hire self aware people. And now a quick note about the Role Imagine a company that sells specialized software to businesses. Among its many clients, there are a few that stand out—they are big companies that rely heavily on this software for their day-to-day operations, and they bring in a significant portion of the company’s revenue. Let’s call one of these clients "Big10." At the center of this relationship is YOU, a Key Strategic Account Manager . Your role isn’t just to sell BIG10 more software; your job is much bigger. You are responsible for making sure Big10 gets maximum value from the software they already have, solving any issues they encounter, and helping them grow by recommending additional features or solutions that align with their goals. Now, lets say one day, You get a call from Big10 team. They’re planning to expand into a new market, and they want to know if the software can handle some complex new requirements. Instead of just giving a yes or no answer, You dive deep into understanding their expansion strategy, future goals, and the specific challenges they’ll face. You gather your own team—product developers, technical experts, and customer success managers—and together they come up with a customized solution for Big10. This not only meets their immediate needs but also positions them for future growth. Big10 is thrilled with the result, and their trust in you and company grows even stronger. Over time, You continue to check in regularly, offering new insights and solutions as Big10 evolves. Because of your proactive approach, Big10 views company not just as a vendor but as a key strategic partner. We would like to listen to your stories like the one above. How you became a trusted advisor for your clients, ensuring that the company’s most valuable clients succeed and stay loyal for the long haul. Now, if you are interested apply here or send your resume to Sachin.manan@wyzmindz.com Show more Show less
