📍 Location: New Delhi, India 💼 Employment Type: Full-Time 🏢 Company: Transmonqa.com We help businesses Elevate and Simplify customer operations management systems enabling measurable & joyful experiences for all. Website : Transmonqa.com TransMon is a DIY SaaS platform designed to help businesses monitor and manage their customer experience processes. TransMon is used by organizations to streamline workflows, automate quality checks, and get near real-time insights into their customer service activities. We have +100,000 users across India, UAE, South Africa, the US & more. And if you are someone who is:- Passionate about building strong client relationships, observing, listening and gathering customer requirements & helping them with customized solutions We will have an amazing time together !! Mandatory Skills and Experience (Please do not apply if this isn’t your expertise) Your last Position: Operations Manager, Sr. Manager or Manager / Sr. Manager Quality Industry Background in last 3 years: E-commerce, Fintech, Quick Commerce, NBFC, Banking, or BPO Service Providers Divisions background in last 3 years: Customer Service, Sales, or Collections We're seeking professionals who excel in the following areas: Passion for AI and Automation Tools: You're someone who’s actively investing time in learning and mastering AI-driven tools like N8N, Zapier, and Hugging Face. Your focus is on streamlining processes and boosting efficiency through automation. ChatGPT? You've already been there, done that, and you're now looking for the next wave of innovation. A professional who has deep understanding of Customer Service, Sales or Collections. Note: Our first question in our interviews is "Tell us 2-3 instances where you failed!" Please come prepared with a detailed answer for this question. We hire self aware people. And now a quick note about the Role Imagine a company that sells specialized software to businesses. Among its many clients, there are a few that stand out—they are big companies that rely heavily on this software for their day-to-day operations, and they bring in a significant portion of the company’s revenue. Let’s call one of these clients "Big10." At the center of this relationship is YOU, a Key Strategic Account Manager . Your role isn’t just to sell BIG10 more software; your job is much bigger. You are responsible for making sure Big10 gets maximum value from the software they already have, solving any issues they encounter, and helping them grow by recommending additional features or solutions that align with their goals. Now, lets say one day, You get a call from Big10 team. They’re planning to expand into a new market, and they want to know if the software can handle some complex new requirements. Instead of just giving a yes or no answer, You dive deep into understanding their expansion strategy, future goals, and the specific challenges they’ll face. You gather your own team—product developers, technical experts, and customer success managers—and together they come up with a customized solution for Big10. This not only meets their immediate needs but also positions them for future growth. Big10 is thrilled with the result, and their trust in you and company grows even stronger. Over time, You continue to check in regularly, offering new insights and solutions as Big10 evolves. Because of your proactive approach, Big10 views company not just as a vendor but as a key strategic partner. We would like to listen to your stories like the one above. How you became a trusted advisor for your clients, ensuring that the company’s most valuable clients succeed and stay loyal for the long haul. Now, if you are interested apply here or send your resume to Sachin.manan@wyzmindz.com Show more Show less
Job Type: Full-time 📍 Work Location: Work From Home APPLY ONLY IF YOU HAVE MINIMUM 3 YESES FOR BELWO MENTIONED LIST OF QUALIFICATIONS Role Qualification: If you have worked in a Sales profile where your primary task was to explain company product and services to B2B market If you have out-called B2B customers in geographies other than India to build B2B pipeline for any SAAS product If you some basis understanding of Quality monitoring processes in a call center If you are an enrolled student at geographies other than India and are legally permitted to work part-time, ready to give 3 hrs. every day out calling B3B customers on behalf of WyzMindz in a consultant role. If you're currently based in in geographies other than India and seeking flexible, remote work — work-from-home role involving B2B outbound calling to businesses If you have worked on any sales campaign in geographies other than India Then, we would be interested in talking to you as we expand our footprint in other markets. In This Role, You Will be required to deliver following Build list of mobile numbers or board line numbers of decision makers {ICP} Make outbound calls to businesses to introduce and explain WyzMindz's products and services (including SaaS offerings)G Generate qualified leads and pass to Sales team Set up appointments or demos for senior sales team members Understand basic quality monitoring processes and ensure high standards in call handling Provide regular updates and reports on outreach performance Consultant Fee model : For Part Timers Fixed Retainer Amount: 300–500/month or ₹30,000–₹45,000/month (for ~8 hours/day 5 days/week) Performance Linked Amount: Qualified Leads Generated: 20–40 per marketing-qualified lead (MQL) Appointments Booked 30–50 per confirmed sales appointment Deals Closed (Influenced) Fixed 100–200 per deal Consultant Fee model : For Full Timers Fixed Retainer Amount: 2,500–3,500/month(for ~60 hours/month i.e., 3 hrs /day x 5 days/week) Performance Linked Amount: Qualified Leads Generated: 20–40 per marketing-qualified lead (MQL) Appointments Booked 30–50 per confirmed sales appointment Deals Closed (Influenced) Fixed 100–200 per deal Important Note: Personal laptop which can be dedicated to office work. A Letter of Intent (LOI) will be issued after clearing the screening. 1-week training (unpaid) on product and process will be conducted for shortlisted candidates. Final selection is based on assessment performance after training. Appointment letters will be given only to those who pass the assessment. Consultant contract will have a tenure of 6 months, with 30 day notice clause for both parties for termination. Renewal of contract will be discussed in the 5th month of every 6 month period. APPLY ONLY IF YOU HAVE MINIMUM 3 YESES FOR BELWO MENTIONED LIST OF QUALIFICATIONS Show more Show less
🚨 We’re Hiring: Collections Domain Expert – Quality & Strategy Specialist 📍 Location: Noida 💼 Employment Type: Full-Time 🏢 Company: TransMonQA (by WyzMindz) 🌐 www.transmonqa.com 🔑 Core Knowledge Areas – Non-Negotiable Please apply only if you have hands-on experience in the following areas: 1. NBFC Collection Lifecycle Understanding Bucket-wise collections (0+, 1–30, 31–60, etc.) Soft, hard, and legal collections Skip tracing, field collections, tele-calling workflows Settlement, waiver, and restructure processes Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition Risk segmentation & customer profiling (e.g., chronic defaulters) 🛠️ Operational & Process Skills – Not Mandatory 2. Familiarity with Collection Tools & CRMs Tools like FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce Understanding of ticket handling, call logging, and queue management Dialers (auto/manual), SMS and WhatsApp reminders 📊 Reporting & Analytics – Mandatory 3. Collections Data & Dashboarding Skills Daily/weekly/monthly recovery tracking MIS reports: recovery vs. target, PTP conversion, flow-through Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs) 🧠 Analytical & Strategic Thinking – Mandatory 4. Collection Strategy Exposure Prioritization models (e.g., high-value/high-risk) Time-of-day optimization, digital nudges/reminders Exposure to scorecards or propensity models (non-technical understanding is fine) 🧭 Regulatory & Compliance Awareness – Mandatory 5. RBI-Compliant Practices RBI code of conduct for recovery agents Consent-based communication and timing norms Awareness of ombudsman/escalation processes and data privacy 🧩 About Us TransMonQA is a SaaS platform that helps businesses automate and streamline customer experience operations, including quality checks, coaching, and performance monitoring. We are trusted by 100,000+ users across India, UAE, South Africa, and the US. 🌐 www.transmonqa.com 📩 How to Apply Please send your updated resume to: anurag.pandey@wyzmindz.com 📍 Office Address H-59, First Floor, Sector 63, H-Block Near Electronic City Metro Station, Exit Gate No. 2 Behind KFC, Near Ginger Hotel Noida - 201301, Uttar Pradesh, India
Sales and Marketing Intern If you are interested please fill this form: https://docs.google.com/forms/d/16d5nrv6teIj-h3sgIH6PH2BG3Qy22VflW1Emu5PKux4/edit Website: https://transmonqa.com/ Job Type: Internship Pay: ₹10,000 - ₹ 20000 per month Work Location: In-person (Hybrid model: 4 days WFH provided) Need to have your own laptop to take an Excel test during the interview process. Role Overview: As a Marketing Intern, you will engage in various activities, including: • Lead Generation • Market Research • Graphic Designing • Email Marketing In This Role, You Will: • Develop an in-depth understanding of sales and marketing strategies • Monitor team performance using Excel and analytical tools • Contribute to lead generation, content writing, graphic design, and LinkedIn marketing We Are Looking For: I. Self-motivated problem solvers with strong written and verbal communication skills in English II. Candidates interested in building technical and business skills III. Individuals who can adapt quickly to changing priorities and business needs Preferred Skills: • Canva • ChatGPT • LinkedIn Marketing • Basic Excel Skills CTC Details: • Up to ₹2,40,000 Annually • ₹10,000 - ₹20000 Monthly stipend for the first 6 months (TDS applicable) • Annual CTC of ₹2,40,000 post 6-month probation Important Notes: 1. A Letter of Intent (LOI) will be issued after clearing the screening and interview post-training. 2. 1-week training (unpaid) on product and process will be conducted for shortlisted candidates. 3. Final selection is based on assessment performance after training. 4. Appointment letters will be given only to those who pass the assessment. 5. A 12-month contract applies to this position. Send your CVs to: Anurag Pandey – +91 8178244176 Email ID: anurag.pandey@wyzmindz.com WyzMindz Solutions H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India. Nearest Metro Station: Electronic City Metro Station (Exit Gate No. 2) Landmark: Behind KFC, Near Ginger Hotel Google Maps: https://maps.app.goo.gl/gwn5XFwJDSrPa9sm9
About Wyzmindz Wyzmindz, powered by the cutting-edge TransMon platform, is transforming how businesses manage customer experiences. We're not just another BPO support provider—we partner with clients to elevate satisfaction, ensure application excellence, and drive real-time, data-backed decisions. Our mission? To empower businesses with smart, scalable CRM solutions that build lasting relationships and unlock true customer loyalty. Open Position - 4 We are looking for a Customer Relationship Management (CRM) Executive to join our dynamic team in Noida. If you’re passionate about customer satisfaction, proactive in problem-solving, and skilled at driving cross-functional coordination—this role is for you. Key Responsibilities: • Relationship Management • Develop and nurture long-term relationships with clients to build trust and loyalty • Handle inquiries and complaints with empathy and urgency, ensuring timely resolution • Share insights, performance updates, and application usage reports with clients regularly • Stakeholder Coordination • Liaise with internal teams—Sales, IT, Backend Support—for seamless customer experience • Work closely with stakeholders to align application activities with client goals • Data Analysis & Reporting • Analyze customer behavior and usage patterns using data to identify gaps and opportunities • Create and present monthly reports on customer feedback, application usage, and process improvements • CRM Operations • Manage and maintain accurate customer databases ensuring data integrity and security • Monitor and improve CRM workflows and service processes to maintain high-quality standards • On-Ground Engagement • Be open to travel across client locations within India for audits, reviews, and implementation support Qualifications: • Bachelor’s Degree in any discipline • Minimum 2-4 years of experience in CRM, Customer Support, or as a Team Leader / AM / Manager in BPO • Proficient in MS Office Suite (Excel, Word, PPT, Outlook) • Excellent time management and communication skills • Strong team coordination and stakeholder engagement capabilities • Detail-oriented with a sharp problem-solving mindset Industry Experience (Good to Have): • BPO / ITES • SaaS / Application-Based Services • Customer Lifecycle Management Perks & Benefits: • Exposure to cutting-edge CRM tools and platforms • Opportunity to work closely with CXOs and decision-makers • Collaborative and growth-driven work culture Job Details: 📍 Location : Noida Sector 63 (Work from Office) 📅 Work Type : Full-Time 💰 Salary Range : Up to ₹5 LPA (Based on experience and performance in the interview) ✈️ Travel : Must be open to traveling across India for client visits Ready to Elevate CRM Excellence? 📩 Send your updated profile to cctransmon@wyzmindz.com and take the next big step in your career journey.
Job description Job Type: Intership Work Location: In-person (Hybrid model: 4 days WFH provided) Please be available with your own laptop to take an Excel test during the interview process. Role Overview: As a Marketing Intern, you will engage in various activities, including: • Lead Generation • Market Research • Graphic Designing • Email Marketing In This Role, You Will: • Develop an in-depth understanding of sales and marketing strategies • Monitor team performance using Excel and analytical tools • Contribute to lead generation, content writing, graphic design, and LinkedIn marketing We Are Looking For: I. Self-motivated problem solvers with strong written and verbal communication skills in English II. Candidates interested in building technical and business skills III. Individuals who can adapt quickly to changing priorities and business needs Preferred Skills: • Canva • ChatGPT • LinkedIn Marketing • Basic Excel Skills CTC Details: • Up to ₹2,40,000 Annually • ₹10,000 Monthly stipend for the first 6 months (TDS applicable) • Annual CTC of ₹2,40,000 post 6-month probation Important Notes: 1. A Letter of Intent (LOI) will be issued after clearing the screening and interview post-training. 2. 1-week training (unpaid) on product and process will be conducted for shortlisted candidates. 3. Final selection is based on assessment performance after training. 4. Appointment letters will be given only to those who pass the assessment. 5. A 12-month contract applies to this position. Contact Person: Anurag Pandey – +91 8178244176 Email ID: anurag.pandey@wyzmindz.com Website: https://transmonqa.com/0020 WyzMindz Solutions H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India
Job Description - Job Type: Internship Work Location: In-person (Hybrid model: 4 days WFH provided) Please be available with your own laptop to take an Excel test during the interview process. Role Overview: As a Marketing Intern, you will engage in various activities, including: • Lead Generation • Market Research • Graphic Designing • Email Marketing In This Role, You Will: • Develop an in-depth understanding of sales and marketing strategies • Monitor team performance using Excel and analytical tools • Contribute to lead generation, content writing, graphic design, and LinkedIn marketing We Are Looking For: I. Self-motivated problem solvers with strong written and verbal communication skills in English II. Candidates interested in building technical and business skills III. Individuals who can adapt quickly to changing priorities and business needs Preferred Skills: • Canva • ChatGPT • LinkedIn Marketing • Basic Excel Skills CTC Details: • Upto ₹20,000 Monthly stipend Important Notes: 1. A Letter of Intent (LOI) will be issued after clearing the screening and interview post-training. 2. 1-week training (unpaid) on product and process will be conducted for shortlisted candidates. 3. Final selection is based on assessment performance after training. 4. Appointment letters will be given only to those who pass the assessment. 5. A 12-month contract applies to this position. Contact Person: Anurag Pandey – +91 8178244176 Email ID: anurag.pandey@wyzmindz.com Website: https://transmonqa.com/0020 WyzMindz Solutions H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India
🚨 Looking for a Collections Domain Expert – Quality & Strategy Focus If you’ve worked hands-on in NBFC collections and know the lifecycle inside out (bucket-wise collections, skip tracing, field visits, settlements, restructuring, compliance with RBI norms), we’d like to connect. It’s important that you: Understand DPD, POS, PTP, roll forward/back, charge-off, NPA recognition Have experience with recovery tracking, MIS reporting, and Excel dashboards Know how to prioritise high-risk/high-value cases and use digital nudges effectively Are aware of RBI-compliant practices for communication and escalation Experience with tools like FinnOne, Credgenics, Collecto, Genesys, or Salesforce would be a plus. We’re TransMonQA , a SaaS platform trusted by 100,000+ users across India, UAE, South Africa, and the US to improve customer experience operations. If this sounds like you (or someone in your network), DM me and let’s talk. 🌐 www.transmonqa.com 📍 Based in Noida
We’re Hiring: Sales & Marketing Team Leader – B2B & CX Industry We’re looking for a Sales & Marketing Team Leader who can drive growth both in domestic markets and international partnerships. If you have the experience and hunger to build networks, close deals, and scale alliances in the Customer Experience (CX) industry, this role is for you. What you’ll do Help achieve sales and marketing targets Build strong partnerships and alliances across India and global markets Develop and nurture relationships with B2B clients Identify new opportunities, negotiate deals, and grow revenue streams Design and execute campaigns that strengthen our positioning in the CX space What we’re looking for Minimum 2 years of experience in B2B sales/marketing in the CX industry Proven ability to build partnerships and alliance networks outside India and in domestic markets Strong leadership, communication, and negotiation skills A mix of strategic mindset and hands-on execution Role details 📍 Location: Noida (Hybrid – 2 days from office) 💰 Salary: 25–30k per month Why join us You’ll be part of a team that’s helping global businesses transform CX operations. This is a chance to take ownership, expand networks, and create impact beyond borders. 📩 Apply/DM: anurag.pandey@wyzmindz.com
Job description Job Type: Internship Work Location: In-person (Hybrid model: 3 days WFH provided) Please be available with your own laptop to take an Excel test during the interview process. Role Overview: As a Marketing Intern, you will engage in various activities, including: • Lead Generation • Market Research • Graphic Designing • Email Marketing In This Role, You Will: • Develop an in-depth understanding of sales and marketing strategies • Monitor team performance using Excel and analytical tools • Contribute to lead generation, content writing, graphic design, and LinkedIn marketing We Are Looking For: I. Self-motivated problem solvers with strong written and verbal communication skills in English II. Candidates interested in building technical and business skills III. Individuals who can adapt quickly to changing priorities and business needs Preferred Skills: • Canva • ChatGPT • LinkedIn Marketing • Basic Excel Skills CTC Details: • Upto ₹20000 Monthly stipend Important Notes: 1. A Letter of Intent (LOI) will be issued after clearing the screening and interview post-training. 2. 1-week training (unpaid) on product and process will be conducted for shortlisted candidates. 3. Final selection is based on assessment performance after training. 4. Appointment letters will be given only to those who pass the assessment. 5. A 12-month contract applies to this position. Contact Person: Anurag Pandey – +91 8178244176 Email ID: anurag.pandey@wyzmindz.com Website: https://transmonqa.com/0020 WyzMindz Solutions H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India
🚨 We’re Hiring: Collections Domain Expert – Quality & Strategy Specialist 📍 Location: Noida 💼 Employment Type: Full-Time 🏢 Company: TransMonQA (by WyzMindz) 🌐 www.transmonqa.com ❌ Who Should Not Apply Candidates with only International Collections experience (US/UK/Canada, credit cards, utilities, telecom, etc.) → Not Relevant Candidates without hands-on NBFC / BFSI (Indian market) collections experience 🔑 Core Knowledge Areas – Non-Negotiable You must have proven experience in: NBFC / Domestic Collections Lifecycle Bucket-wise collections (0+, 1–30, 31–60, etc.) Soft, hard, and legal collections in the Indian regulatory context Skip tracing, field collections, tele-calling workflows Settlement, waiver, and restructure processes Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition Risk segmentation & customer profiling (e.g., chronic defaulters) 🛠️ Operational & Process Skills – Good to Have Familiarity with Collection CRMs/tools: FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce Dialers (auto/manual), SMS/WhatsApp reminders, call logging, queue management 📊 Reporting & Analytics – Mandatory Daily/weekly/monthly recovery tracking MIS reports: recovery vs. target, PTP conversion, flow-through Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs) 🧠 Analytical & Strategic Thinking – Mandatory Exposure to Indian collection strategies : Prioritization models (high-value/high-risk) Time-of-day optimization, digital nudges/reminders Understanding of scorecards/propensity models (non-technical is fine) 🧭 Regulatory & Compliance Awareness – Mandatory RBI code of conduct for recovery agents Consent-based communication & timing norms Ombudsman/escalation processes & data privacy 🧩 About Us TransMonQA is a SaaS platform that helps businesses automate and streamline customer experience operations, including quality checks, coaching, and performance monitoring. We are trusted by 100,000+ users across India, UAE, South Africa, and the US. 🌐 www.transmonqa.com 📩 How to Apply Send your updated resume to: CCTransmon@wyzmindz.com 📍 Office Address H-59, First Floor, Sector 63, H-Block Near Electronic City Metro Station, Exit Gate No. 2 Behind KFC, Near Ginger Hotel Noida - 201301, Uttar Pradesh, India
Job description Job Type: Internship Work Location: In-person (Hybrid model: 3 days WFH provided) Please be available with your own laptop to take an Excel test during the interview process. Role Overview: As a Marketing Intern, you will engage in various activities, including: • Lead Generation • Market Research • Graphic Designing • Email Marketing • LinkedIn Marketing • Ads Campaign Specialists In This Role, You Will: • Develop an in-depth understanding of sales and marketing strategies • Monitor team performance using Excel and analytical tools • Contribute to lead generation, content writing, graphic design, and LinkedIn marketing We Are Looking For: I. Self-motivated problem solvers with strong written and verbal communication skills in English II. Candidates interested in building technical and business skills III. Individuals who can adapt quickly to changing priorities and business needs Preferred Skills: • Canva • ChatGPT • LinkedIn Marketing • Basic Excel Skills • Email Marketing • Ads Campaign CTC Details: • Upto ₹20000 Monthly stipend Important Notes: 1. A Letter of Intent (LOI) will be issued after clearing the screening and interview post-training. 2. 1-week training (unpaid) on product and process will be conducted for shortlisted candidates. 3. Final selection is based on assessment performance after training. 4. Appointment letters will be given only to those who pass the assessment. 5. A 12-month contract applies to this position. Contact Person: Anurag Pandey – +91 8178244176 Email ID: anurag.pandey@wyzmindz.com Website: https://transmonqa.com/ WyzMindz Solutions H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India
As a Key Strategic Account Manager at Transmonqa.com, your role revolves around ensuring that key clients, such as "Big10," receive maximum value from the software they use. Your responsibilities include not only addressing any issues that arise but also recommending additional features or solutions that align with their goals to foster growth. When Big10 approaches you with plans to expand into a new market, your approach goes beyond a simple yes or no response. You delve deep into understanding their expansion strategy, future objectives, and the specific challenges they anticipate. Collaborating with a team of product developers, technical experts, and customer success managers, you craft a tailored solution for Big10 that not only addresses their immediate requirements but also positions them for future success. Continuing to engage with Big10 regularly, you provide ongoing insights and solutions to support their evolution. Through your proactive efforts, Big10 comes to view Transmonqa.com not just as a vendor but as a strategic partner essential to their success and growth. To excel in this role, you must have a strong background in operations management, particularly in industries such as E-commerce, Fintech, Quick Commerce, NBFC, Banking, or BPO Service Providers. Your experience should include roles in Customer Service, Sales, or Collections. Additionally, a passion for AI and automation tools, coupled with a deep understanding of customer service, sales, or collections, will be key to your success in this position. As part of the application process, be prepared to discuss instances where you faced challenges and failed. Transmonqa.com values self-aware individuals who can reflect on their experiences and learn from them. If you are enthusiastic about building robust client relationships, understanding customer requirements, and delivering customized solutions, then this role as a Key Strategic Account Manager at Transmonqa.com could be an exciting opportunity for you. Apply now or send your resume to Sachin.manan@wyzmindz.com to take the next step in your career.,
You will be joining TransMon, a company dedicated to simplifying Customer service, Sales & Collections operations across various industry verticals. The mission at TransMon is to empower businesses worldwide with AI-native solutions to enhance customer and employee experiences. As a Senior Manager, Client Relationship Management, your main responsibility will be to lead client engagement and ensure strong relationships. You will engage in effective communication with clients, listening attentively to understand their needs, concerns, and expectations. It will be crucial to provide regular project updates, keeping clients informed about progress, timelines, challenges, and any modifications. Building trust with clients is essential, and you will achieve this by establishing credibility, reliability, and rapport. Displaying empathy towards clients" perspectives, challenges, and emotions will contribute to nurturing strong relationships. In terms of project management, you will oversee project scope, ensuring that deliverables are met within the set timeline and budget. Proactively managing project risks, identifying potential issues, and implementing mitigation strategies will be part of your responsibilities. Efficient allocation and management of resources to meet project requirements will be essential. Problem-solving skills are crucial in this role. You will use analytical thinking to gather data, assess issues, and develop effective solutions. Applying creative thinking to resolve complex challenges and thinking outside the box when necessary will be necessary. Managing and resolving conflicts or disagreements with clients to maintain strong relationships and ensure project success is also vital. To qualify for this position, you should have a Bachelor's degree in Business, Project Management, or a related field (Masters degree preferred). You should have at least 7 years of proven experience in client relationship management, project management, or a similar role. The ability to work in fast-paced environments and handle multiple projects simultaneously is crucial. Industry experience in Ecommerce, Fintech, Quick Commerce, Banking, or NBFCs, along with vertical experience in Customer Service, Sales, and Collections, will be beneficial for this role. If you believe you are a suitable candidate, please share your profile to sachin.manan@wyzmindz.com.,
Job description We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO /customer service. Strong banking experience in customer service will be preferred. Good analytical, communication, and feedback skills. Detail-oriented with strong organisational and time management skills. Language : Hindi & English Immediate joiners preferred. CTC Upto 22K WyzMindz Solutions H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India