0 years
0 Lacs
Posted:3 months ago|
Platform:
On-site
Full Time
We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.
Key Responsibilities:
Conduct audits of calls, emails, chats, and complaint audits.
Identify gaps, share feedback with agents/teams, and suggest improvements.
Maintain audit reports and highlight key findings for management.
Provide coaching support to improve customer interactions and compliance.
Ensure adherence to processes, policies, and regulatory standards.
Requirements:
Graduate degree or equivalent experience.
Prior QA/auditing experience, preferably in BPO /customer service.
Strong banking experience in customer service will be preferred.
Good analytical, communication, and feedback skills.
Detail-oriented with strong organisational and time management skills.
Language : Hindi & English
Immediate joiners preferred.
CTC Upto 22K
WyzMindz Solutions
H-59, First Floor, Sector 63, H-Block,
Near Electronic City Metro Station, Exit Gate No. 2,
Behind KFC, Near Ginger Hotel,
Noida - 201301, Uttar Pradesh, India
TransMon -Simplify Cx Operations Management
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
2.5 - 3.5 Lacs P.A.
noida, uttar pradesh
5e-05 - 6e-05 Lacs P.A.
noida, uttar pradesh, india
Experience: Not specified
Salary: Not disclosed
2.0 - 2.75 Lacs P.A.
jaipur, rajasthan
Salary: Not disclosed
jaipur, rajasthan, india
Salary: Not disclosed
gurugram, haryana, india
Salary: Not disclosed
jaipur, rajasthan, india
Salary: Not disclosed
2.5 - 3.5 Lacs P.A.
2.0 - 2.5 Lacs P.A.
