About Saarathee: Saarathee is an Inclusion Transformation Platform focused on empowering Persons with Disabilities (PWD). We’ve launched an innovative job platform to connect inclusive employers with talented PWD professionals. Join us in shaping an equitable workforce. Visit www.saarathee.com to know more. Job Summary: We’re looking for a passionate and efficient Content & Copywriter to bring our mission to life through impactful storytelling. This role demands versatility across content formats and strong research skills. Key Responsibilities: Produce 8 pieces of content weekly: 2 long-form articles (~1000 words) 6 short-form pieces (under 500 words) Write across formats including: Blogs, website pages, and newsletters “Humans of Saarathee” features Case studies and success stories Emails and internal communications Conduct thorough research to inform each piece. Maintain consistency in tone and brand messaging. Requirements: Excellent writing and editing skills in English. Proven experience in content writing or copywriting. Ability to deliver quality work on deadlines. Self-starter with an interest in social impact or inclusion. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Morning shift Work Location: In person Expected Start Date: 25/06/2025
About Saarathee: Saarathee is an Inclusion Transformation Platform focused on empowering Persons with Disabilities (PWD). We’ve launched an innovative job platform to connect inclusive employers with talented PWD professionals. Join us in shaping an equitable workforce. Visit www.saarathee.com to know more. Job Summary: We’re looking for a passionate and efficient Content & Copywriter to bring our mission to life through impactful storytelling. This role demands versatility across content formats and strong research skills. Key Responsibilities: Produce 8 pieces of content weekly: 2 long-form articles (~1000 words) 6 short-form pieces (under 500 words) Write across formats including: Blogs, website pages, and newsletters “Humans of Saarathee” features Case studies and success stories Emails and internal communications Conduct thorough research to inform each piece. Maintain consistency in tone and brand messaging. Requirements: Excellent writing and editing skills in English. Proven experience in content writing or copywriting. Ability to deliver quality work on deadlines. Self-starter with an interest in social impact or inclusion. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Morning shift Work Location: In person Expected Start Date: 25/06/2025
Job Title: Call Quality Auditor Location: Gurgaon (Hybrid) Company: Saarathee CRM Pvt Ltd Employment Type: Full-Time Role Summary: The Call Quality Auditor will be responsible for conducting thorough and objective evaluations of voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The role involves monitoring calls, providing feedback, identifying performance trends, and collaborating with teams to implement training initiatives. The ideal candidate will be proactive, analytical, and have experience in quality assurance within the BPO industry. Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly listening sessions, and one-on-one feedback sessions. 4. Identify recurring issues and suggest process improvements based on call and CSR analysis. 5. Work closely with team leaders and trainers to develop targeted coaching and training programs. 6. Generate sales scripts and performance-enhancement strategies to boost conversion and engagement. 7. Compile and present detailed Quality Assurance (QA) reports highlighting performance metrics, trends, and recommendations. Qualifications: • Graduation (Bachelor’s degree in any stream) Preferred Experience: • Minimum 1-2 years’ experience in a Quality Assurance role, preferably within a BPO environment. • Experience auditing Sales Processes and contributing to measurable performance improvements. Required Skills: • Excellent communication (verbal & written) and interpersonal skills • Strong analytical abilities with attention to detail • Proficiency with call monitoring tools and QA evaluation techniques • In-depth understanding of Sales and Customer Service best practices • Ability to generate compelling sales scripts and performance feedback
Job Title: Call Quality Auditor Location: Gurgaon (On-site) Company: Saarathee CRM Pvt Ltd Employment Type: Full-Time Role Summary: We're seeking a detail-oriented and analytical Call Quality Auditor to evaluate voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The ideal candidate will have experience in quality assurance within the BPO industry and be able to provide actionable feedback to agents. Key Responsibilities: - Evaluate voice calls for compliance with internal quality standards and client expectations - Validate and analyze CSRs for accuracy and adherence to guidelines - Provide constructive feedback to agents via live call monitoring, weekly listening sessions, and one-on-one feedback sessions - Identify recurring issues and suggest process improvements - Collaborate with team leaders and trainers to develop targeted coaching and training programs - Generate sales scripts and performance-enhancement strategies - Compile and present detailed QA reports highlighting performance metrics and trends Qualifications: - Graduation (Bachelor's degree in any stream) - Minimum 2 years' experience in a Quality Assurance role within a BPO environment - Excellent communication and interpersonal skills - Strong analytical abilities with attention to detail - Proficiency with call monitoring tools and QA evaluation techniques How to Apply: Send your resume to [email protected] with the subject line: “Application – Call Quality Auditor” Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Application Question(s): Do you have experience as a quality auditor? Experience: Quality Auditor: 2 years (Required) Work Location: In person
Job Title: Call Quality Auditor Location: Gurgaon (On-site) Company: Saarathee CRM Pvt Ltd Employment Type: Full-Time Role Summary: We're seeking a detail-oriented and analytical Call Quality Auditor to evaluate voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The ideal candidate will have experience in quality assurance within the BPO industry and be able to provide actionable feedback to agents. Key Responsibilities: - Evaluate voice calls for compliance with internal quality standards and client expectations - Validate and analyze CSRs for accuracy and adherence to guidelines - Provide constructive feedback to agents via live call monitoring, weekly listening sessions, and one-on-one feedback sessions - Identify recurring issues and suggest process improvements - Collaborate with team leaders and trainers to develop targeted coaching and training programs - Generate sales scripts and performance-enhancement strategies - Compile and present detailed QA reports highlighting performance metrics and trends Qualifications: - Graduation (Bachelor's degree in any stream) - Minimum 2 years' experience in a Quality Assurance role within a BPO environment - Excellent communication and interpersonal skills - Strong analytical abilities with attention to detail - Proficiency with call monitoring tools and QA evaluation techniques How to Apply: Send your resume to neha@saarathee.com with the subject line: “Application – Call Quality Auditor” Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Application Question(s): Do you have experience as a quality auditor? Experience: Quality Auditor: 2 years (Required) Work Location: In person