Call Quality Auditor

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.

Key Responsibilities:

• Conduct audits of calls, emails, chats, and complaint audits.
• Identify gaps, share feedback with agents/teams, and suggest improvements.
• Maintain audit reports and highlight key findings for management.
• Provide coaching support to improve customer interactions and compliance.
• Ensure adherence to processes, policies, and regulatory standards.

Requirements:

• Graduate degree or equivalent experience.
• Prior QA/auditing experience, preferably in BPO /customer service.
• Strong banking experience in customer service will be preferred.
• Good analytical, communication, and feedback skills.
• Detail-oriented with strong organisational and time management skills.

Language :

Immediate joiners preferred.

Location:

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