Call Quality Auditor

Call Quality Auditor

Key Responsibilities:

• Monitor and evaluate

  admission counselling calls

  for quality, accuracy, and adherence to communication guidelines.
• Identify gaps in

  product knowledge, tone, and compliance

  , providing actionable feedback and training recommendations.
• Maintain call audit reports and track quality trends over time.
• Collaborate with team leads to improve

  student interaction and conversion effectiveness

  .
• Contribute to developing and updating

  call scripts, quality checklists, and communication frameworks

  .

Requirements:

• 2–4 years of experience in

  call quality auditing, training, or process improvement

  , preferably in the education or service industry.
• Strong analytical, listening, and reporting skills.
• Excellent communication and interpersonal abilities.
• Proficiency in

  MS Excel

  and call monitoring tools.

• Willing to work on-site at NIMS University, Jaipur.

If you have a passion for improving communication standards and enhancing student experience — this is your opportunity to make an impact!