Collections Domain Expert (Domestic NBFC Experience Only | No International Profiles)

🚨 We’re Hiring: Collections Domain Expert – Quality & Strategy Specialist

Location:

Employment Type:

Company:

🌐 www.transmonqa.com

❌ Who ShouldNotApply

• Candidates with

  only International Collections

  experience (US/UK/Canada, credit cards, utilities, telecom, etc.) → Not Relevant
• Candidates without

  hands-on NBFC / BFSI (Indian market) collections experience

🔑 Core Knowledge Areas –Non-Negotiable

must have proven experience

1. NBFC / Domestic Collections Lifecycle

• Bucket-wise collections (0+, 1–30, 31–60, etc.)
• Soft, hard, and legal collections in the

  Indian regulatory context

• Skip tracing, field collections, tele-calling workflows
• Settlement, waiver, and restructure processes
• Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition
• Risk segmentation & customer profiling (e.g., chronic defaulters)

🛠️ Operational & Process Skills –Good to Have

• Familiarity with Collection CRMs/tools: FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce
• Dialers (auto/manual), SMS/WhatsApp reminders, call logging, queue management

📊 Reporting & Analytics –Mandatory

• Daily/weekly/monthly recovery tracking
• MIS reports: recovery vs. target, PTP conversion, flow-through
• Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs)

🧠 Analytical & Strategic Thinking –Mandatory

• Exposure to

  Indian collection strategies

  :
• Prioritization models (high-value/high-risk)
• Time-of-day optimization, digital nudges/reminders
• Understanding of scorecards/propensity models (non-technical is fine)

🧭 Regulatory & Compliance Awareness –Mandatory

• RBI code of conduct for recovery agents
• Consent-based communication & timing norms
• Ombudsman/escalation processes & data privacy

🧩 About Us

TransMonQA is a SaaS platform that helps businesses automate and streamline customer experience operations, including quality checks, coaching, and performance monitoring.

100,000+ users across India, UAE, South Africa, and the US.

🌐 www.transmonqa.com

How to Apply

CCTransmon@wyzmindz.com

Office Address

H-59, First Floor, Sector 63, H-Block

Near Electronic City Metro Station, Exit Gate No. 2

Behind KFC, Near Ginger Hotel

Noida - 201301, Uttar Pradesh, India