Job
Description
You will be working as a Key Strategic Account Manager at Transmonqa.com in New Delhi, India. TransMon is a DIY SaaS platform used by organizations to monitor and manage their customer experience processes. As a Key Strategic Account Manager, your role will involve building strong client relationships, observing customer requirements, and providing customized solutions to ensure maximum value for clients like Big10. **Key Responsibilities:** - Building strong client relationships by observing, listening, and gathering customer requirements - Providing customized solutions to clients like Big10 to ensure maximum value from the software they already have - Collaborating with product developers, technical experts, and customer success managers to come up with customized solutions for clients - Regularly checking in with clients, offering new insights and solutions as they evolve **Qualifications Required:** - Previous experience as an Operations Manager, Sr. Manager, or Manager/Sr. Manager Quality - Industry background in E-commerce, Fintech, Quick Commerce, NBFC, Banking, or BPO Service Providers in the last 3 years - Divisions background in Customer Service, Sales, or Collections in the last 3 years Transmonqa.com focuses on elevating and simplifying customer operations management systems to enable measurable and joyful experiences for all. They have over 100,000 users across various countries. If you are passionate about building strong client relationships and excel in areas such as AI and Automation Tools, this role is perfect for you. Make sure to come prepared with detailed answers to instances where you have failed, as this is the first question asked in interviews at Transmonqa.com. You will be working as a Key Strategic Account Manager at Transmonqa.com in New Delhi, India. TransMon is a DIY SaaS platform used by organizations to monitor and manage their customer experience processes. As a Key Strategic Account Manager, your role will involve building strong client relationships, observing customer requirements, and providing customized solutions to ensure maximum value for clients like Big10. **Key Responsibilities:** - Building strong client relationships by observing, listening, and gathering customer requirements - Providing customized solutions to clients like Big10 to ensure maximum value from the software they already have - Collaborating with product developers, technical experts, and customer success managers to come up with customized solutions for clients - Regularly checking in with clients, offering new insights and solutions as they evolve **Qualifications Required:** - Previous experience as an Operations Manager, Sr. Manager, or Manager/Sr. Manager Quality - Industry background in E-commerce, Fintech, Quick Commerce, NBFC, Banking, or BPO Service Providers in the last 3 years - Divisions background in Customer Service, Sales, or Collections in the last 3 years Transmonqa.com focuses on elevating and simplifying customer operations management systems to enable measurable and joyful experiences for all. They have over 100,000 users across various countries. If you are passionate about building strong client relationships and excel in areas such as AI and Automation Tools, this role is perfect for you. Make sure to come prepared with detailed answers to instances where you have failed, as this is the first question asked in interviews at Transmonqa.com.
