Service Level Manager L1

Role:

Service Level Manager

Role: ITIL Service Level Manager L2

Location: PAN India( Preferred Pune)

Band: B2

WO Rate :180k max

Shift: 16*5(Europe work hours) rotational

JD:

• Experienced in Application Service Delivery Manager
• Familiar with ITIL framework
• ITIL V3 Foundation Certified
• Co-ordinate with team for the incident resolution
• Experienced in creation of documentation for transition, knowledge Acquisition and stabilization phase
• Create and monitor the dashboards on regular basis
• Prepare reports required for regular scheduled meetings daily, weekly, monthly as well as adhoc meetings
• Ready to work in Europe shifts and flexible to be available as required during the US working hours.

Do:

• Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers.
• Liaison and partner with the identified internal and external stakeholders
• like the business and operations teams and third
• party vendors
• to ensure the smooth execution of the Wellbeing and Resilience programs.
• Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs.
• Though direct clinical work will be minimal, [ as we have a third
• party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third
• party vendor and partner with them closely to obtain feedback and co
• create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people.