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Progression Infonet
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L2 Engineer Customer Support

L2 Engineer Customer Support

Progression Infonet

4 - 8 years

0 Lacs

haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

active directory azure patch management firewall management mdm dlp network configuration sla management performance management compliance management ids policy implementation incident management communication skills leave management sso solution management intune linux based ad email solution management antivirus server management ap management encryption solution diagnosing software issues diagnosing hardware issues account setup video platform management audio platform management windows environment support linux environment support mac os environment support computer systems support mobile devices support tech products support licenses management ticketing tools management end point assets management gsuite email solution ips vhardening erp support biometric application support nvr support pe

Work Mode

On-site

Job Type

Full Time

Job Description

As an L2 Engineer Customer Support, your role involves the management of various solutions including SSO Solution, Active Directory (AD Azure/Intune/Linux based AD), email solution, antivirus server, patch management, firewall, and AP management. You will also be responsible for the implementation and management of new tools and technologies such as MDM, Encryption solution, and DLP. Your key responsibilities include: - Diagnosing and troubleshooting software and hardware issues, technical issues, account setup, and network configuration - Properly escalating unresolved issues to appropriate OEMs or Vendors (e.g., Sophos, Microsoft, Google) - Ensuring all issues are correctly logged in IT helpdesk tools - Managing video/audio platforms and providing end-to-end support on Windows/Linux/Mac OS environments - Supporting computer systems, mobile devices, and other tech products - Managing licenses, ticketing tools, and configuration - SLA and performance management - End Point Assets management - Compliance management as per defined compliance tracker - G-suite Email solution/MDM, IDS, IPS - V-Hardening, policy push through AV, ERP support, Biometric application & devices, NVR support - Attending calls as per helpdesk/Incident Management tool Call Assignment - Escalating issues to Service Desk Manager when required - Providing permanent resolution for user problems with high etiquette and professionalism - Ensuring all calls are attended to and updated in the Ticketing Tool - Roaster/Leave Management Qualifications required for this role: - 4+ years of working experience as an Engineer handling similar services/incidents - B.Tech/Graduate degree - Exposure to servers, Windows 7/10/Mac/Linux/Ubuntu - Strong experience in Open-source platform, Linux/Unix platform management - Knowledge of Domain control, AD, DHCP, Printer server, Firewall, AP, Network endpoint, AD policies, and scripting on AD, Linux AD About the company: Progression, established in 1995, is a trusted Managed Cloud Service provider offering services in Data Center, Storage Consolidation, High-Performance Computing, Virtualization, Cloud Design, and Disaster Recovery as a Service. With an ISO 27001:2013 certification and adherence to ITIL v3 standards, Progression delivers highly secure and efficiently managed private cloud environments with competitive uptime. The company has its Tier 3+ Data Center in Gurgaon, serving prestigious clients and planning to expand its Data Center and Cloud-based services business.,

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Progression Infonet

IT Services and IT Consulting

Gurgaon Haryana

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L2 Engineer Customer Support

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L2 Engineer Customer Support