L2 Engineer Customer Support Progression Infonet

4.0 - 8.0 years

0 Lacs

haryana

On-site

As an L2 Engineer Customer Support, your role involves the management of various solutions including SSO Solution, Active Directory (AD Azure/Intune/Linux based AD), email solution, antivirus server, patch management, firewall, and AP management. You will also be responsible for the implementation and management of new tools and technologies such as MDM, Encryption solution, and DLP. Your key responsibilities include: - Diagnosing and troubleshooting software and hardware issues, technical issues, account setup, and network configuration - Properly escalating unresolved issues to appropriate OEMs or Vendors (e.g., Sophos, Microsoft, Google) - Ensuring all issues are correctly logged in IT he...

Posted 2 weeks ago

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L2 Engineer - Customer Support Progression Infonet

4.0 - 8.0 years

0 Lacs

haryana

On-site

As an L2 Engineer in Customer Support at Progression, you will be responsible for managing the SSO Solution, Active Directory (AD Azure/Intune/Linux-based AD), and email solution. Your duties will include overseeing antivirus server management, patch management, as well as firewall and AP management. Additionally, you will be involved in implementing and managing new tools and technologies such as MDM, Encryption solution, and DLP. You will diagnose and troubleshoot software and hardware issues, technical problems, account setups, and network configurations. It is crucial to escalate unresolved issues to the appropriate OEM or vendor like Sophos, Microsoft, or Google. Ensuring that all probl...

Posted 3 months ago

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