Senior Assistant Operations -Mehsana

Position Summary:

The Operations Supervisor is responsible for leading floor operations to ensure safe, compliant, and efficient

handling of products. This role will drive adherence to customer SLAs, optimize processes for higher productivity,

and ensure complete customer satisfaction with zero error dispatch and robust inventory control. The supervisor will

act as a single point of contact for all inbound and outbound operations while ensuring product temperature

integrity.

Key Responsibilities:

Supervise floor teams to achieve operational KPIs and customer SLAs consistently.

Efficient handling and monitoring of temperature-sensitive (Frozen Chilled) products during inward and

outward movements.

Implement and standardize operational processes for higher productivity and accuracy.

Ensure strict adherence to FIFO/FEFO and proper inventory control.

Lead the stock verification, replenishment, cycle counting, and bin audit processes to maintain inventory

accuracy with zero variance.

Monitor picking, packing, and put-away activities, benchmarking productivity and optimizing resource

utilization.

Ensure physical condition and safety of the warehouse premises and infrastructure.

Maintain 100% compliance with SOPs and customer-specific agreements no deviations without written

approvals.

Act as the single point of contact for all customer communications related to operations, ensuring timely

execution and feedback.

Drive zero-error receiving and dispatch processes.

Conduct regular temperature monitoring and documentation for compliance and food safety.

Maintain high standards in e-commerce, B2B/B2C, and CICO/FC distribution models.

Ensure timely escalations and resolutions to avoid customer complaints.

Support audits, WMS utilization, inventory reconciliations, and generate daily operational MIS.

Qualifications:

Graduate in any discipline, Minimum 4-5 years of experience in warehouse operations (preferably in QSR,

food service, cold chain, or FMCG logistics).

Proficient in WMS, MS Excel, and general IT systems.

Strong understanding of warehouse processes, inventory control, food safety protocols, and temperature

compliance.

Key Skills:

Team Leadership

Inventory Stock Management

Customer Handling SLA Management

Temperature Control Awareness