Technical Support Engineer

Integel Institute Of Technology Tamil Nadu

4 - 9 years

8 - 18 Lacs

hyderabad chennai bengaluru

Posted:20 hours ago| Platform:

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Skills Required

technical support linux administration service now ticketing servicenow it service desk windows troubleshooting jira itil sla management service desk support remote desktop

Work Mode

Work from Office

Job Type

Full Time

Job Description

contact@integeltechnology.com

Experience:

Mode of interview:

Responsibilities:

Provide
L1/L2 technical support
for systems, networks, applications, and hardware.
Troubleshoot
Windows OS, Linux basics, O365, VPN, email, and network issues
.
Manage tickets using
ServiceNow / JIRA / Freshdesk / Zendesk
.
Handle
Active Directory
user creation, password resets, access management.
Provide
remote support
via RDP, TeamViewer, AnyDesk, etc.
Perform
incident management
and ensure
SLA compliance
.
Conduct
RCA
for repeated issues and update documentation/KB articles.
Coordinate with
Network, Server, Security teams
for escalations.

Required Skills:

4 to 8 years in
Technical Support / Desktop Support / IT Support
.
Strong troubleshooting in
OS, Network, Outlook/O365, AD, VPN
.
Good understanding of
DNS, DHCP, hardware & software installation
.
Excellent communication and customer-handling skills.
Willing to work in
rotational shifts
(if required).

contact@integeltechnology.com

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