5874 Sla Management Jobs - Page 14

We are actively hiring for Team Leader!!! Location - Silver Metropolis, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational week offs) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with utility domain experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction)....

Responsibilities Manage and mentor the outbound international sales team Achieve monthly revenue, conversion & KPI targets Optimize sales strategies, pitch quality, and team output Conduct training, performance reviews, and improvement plans Required Candidate profile 3–5 years of International BPO Sales experience Minimum 1 year as Team Lead / Assistant Manager / Sales Manager role Strong communication & team management skills Experience in US/UK BPO processes Perks and benefits Attractive incentives Growth-focused work culture

Roles and Responsibilities Manage a team of agents to achieve daily targets, ensuring excellent customer service and high CSAT scores. Oversee the entire process from intake to resolution, identifying areas for improvement and implementing changes as needed. Develop and maintain effective communication channels with internal stakeholders, including supervisors, managers, and other teams. Analyze performance metrics such as AHT, SLA management, KPIs, shrinkage control, attrition rates, TAT (Turnaround Time), rostering schedules to optimize team efficiency. Provide coaching sessions to team members on people management skills, conflict resolution techniques, and process improvements. Desired C...

Role & responsibilities Directly responsible for raising the standard of FM services and provide support to Operations teams. Handling of end-to-end operations across all units. Manage FMS team across all locations. To lead all projects for technology upgradations in the division. Ensure compliance towards policies & SOPs and adopt best practices to ensure service delivery as per SLAs Executing the project as per the plan made. Organizing the spares/other resources required from time to time. Allocating the job to respective engineers/Helpdesk/Team Leaders Daily reviewing the engineers and operational status. Review with unit team Writing mails to customer and replying to customers Mails Giv...

Job Title: Territory Manager Location: Circle Function: Network Home Delivery Organization Reports To: Area Manager Role Summary: Responsible for managing installation, fault repair activation, and driving product pitches to meet service level agreements (SLAs) within the assigned territory. Key Responsibilities: Ensure timely resolution of service requests and maintain SLAs. Identify network rehabilitation opportunities and optimize installation/fault repair processes. Manage quality, safety, and compliance standards. Coordinate with local cable operators (LCOs), cross-functional teams, and customers. Monitor and report team productivity via Airtel’s work platform. Drive reduction in repeat...

Job Title: Procurement Manager / Vendor Management Lead Department : Procurement / Vendor Management / Operations Experience : 7-15+ Years Location : India (Hybrid/Onsite/Remote),Delhi,Hyderabad,Bengaluru,Chennai,Pune,Noida, Gurugram,Indore Job Summary The Procurement Manager / Vendor Management Lead is responsible for sourcing vendors, managing supplier relationships, negotiating contracts, and ensuring timely procurement of IT products, services, and resources. This role oversees vendor evaluations, compliance, performance monitoring, and cost optimization across technology and operational categories. Key Responsibilities 1. Vendor Sourcing & Selection Identify, evaluate, and onboard suppl...

Job Title: Lead - Technical Support Location : Mumbai/ Gurgaon/ Bangalore Work mode : 5days WFO with Rotational Shift Job Summary: We are seeking a highly skilled and motivated Lead - Technical Support to oversee our technical support operations. The ideal candidate will be responsible for managing the internal IT Support team, ensuring the efficient resolution of technical issues, improving support processes, and enhancing customer experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to drive process improvements and maintain high service levels. Roles and Responsibilities: Team Management: Lead and manage a team of technical suppor...

We are hiring an Operations Leader to manage program operations, delivery governance, process improvement, and customer experience across multiple business units. This role is ideal for professionals who can solve problems, improve workflows, and work with cross-functional teams in a fast-paced environment. This role is open to candidates from IT Services, SaaS, BPO, Consulting, Engineering, or any cross-industry operations background. Key Responsibilities Manage day-to-day business operations and program governance Track SLAs, delivery timelines, customer escalations, and service quality Improve operational efficiency and reduce process gaps Maintain dashboards, MIS reports, and leadership ...

Hello Job Seekers, Greetings from Shining Stars ITPL! We are hiring for the position of Team Lead Sales Voice Process for our e-commerce client in Lucknow. This is a mid-level leadership role, and only candidates who match the eligibility criteria will be shortlisted. Position: Team Lead Sales Voice Location: Lucknow Client: E-commerce Sales Shift: Rotational Shift Working Days: 6 days with 1 rotational off Preferred Candidates: Lucknow / Uttar Pradesh residents only Contact: 9696714723 (Homa) Eligibility Criteria • Minimum 3 years of total BPO experience • Mandatory: At least 1 year of documented Team Lead experience in a hardcore sales process • Graduate (15 years of completed education re...

About Company: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. About the Role: We are looking for a dynamic...

About Company: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. About the Role: We are looking for a dynamic...

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Sal 5 LPA Call@9205503253 / 9386581925 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp not considered Call@9386581925 / 9205503253 Perks and benefits both side cabs

Urgent Requirement for Service Coordinator Client Management Engineers Management SLA Management Computer Hardwares Knowledge Good in Excel, Good Communication Skills Focus on SOlutions to maintain SLA

Description: Tele Leader NOTE : Kindly mention my name " NIVETHA " in the entry form or interview form and give me the call once you reach the office. Company : Casagrand Builder Private Limited Location : Chennai, Tamil Nadu, India Experience : 4 - 8 years Preference: Female & Male candidates Working Hours: General shift Language preferred : Telugu, Tamil, Kannada, Hindi Contact Person : Nivetha HR (7418332502) Role & responsibilities Should be flexible towards rotational shifts, Extensions, and weekend working Achieve Daily, weekly, and monthly set Targets for the team. Should achieve 6500 calls per month per agent (dialed) & 100% achievement on allocation target To achieve a minimum of 80...

Role Overview: As a DT Support at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will work as a level 1/2 support, serving as an escalation point for technical and product issues within the team. Your responsibilities will include monitoring the production environment, proactively preventing performance issues, resolving support issues using your technical expertise, and exploring out-of-the-box solutions when necessary. You will also handle ITIL Methodologies such as Change, Incident, Problem, and Service Management, monitor batch processes, ensure reports are generated and delivered to clients within defined SLAs, manage recurrent incidents, perform problem management, and coordinate...

In the role of HR Advisor at Sinch, you will play a crucial part in ensuring accuracy, compliance, and smooth operations of HR systems. Your responsibilities will include updating employee records, maintaining HRIS data integrity, supporting audits, and collaborating with IT to resolve system issues. Your role is pivotal in keeping HR systems optimized for reliable reporting and decision-making. **Key Responsibilities:** - **Employee Query & Helpdesk Handling:** - Serve as the initial point of contact for employee queries related to HR policies, processes, benefits, and general HR operations. - Manage and resolve queries via helpdesk/ticketing systems, ensuring timely follow-up and closure. ...

Role Overview: As a valuable member of the Customer Success team at LeadSquared, your role is crucial in driving the growth and satisfaction of our customers. Your primary focus will be on nurturing customer relationships, guiding them from the onboarding phase through adoption, and ensuring they successfully achieve their business goals using our platform. Key Responsibilities: - **Seamless Onboarding & Adoption** - Facilitate smooth transitions from implementation to ongoing use by collaborating closely with the implementation team and customers. - Keep track of account readiness and milestones to ensure customers maximize the benefits of our solutions. - **Drive User Engagement & Adoption...

As a Junior Technical Support Engineer for Genesys Cloud-related projects at Miratech, you will be responsible for performing callflows minor updates, upgrades, changes, and timely resolving client's issues following the PST time zone. This role requires you to be a quick learner, customer-focused, patient, and detail-oriented individual who is willing to work in a team environment and develop support services while learning Genesys technology. **Responsibilities:** - Receiving & processing requests per alerts & calls within the defined SLA. - Clarification of incoming requests with customers, ticket creation, and routing of the ticket to the L2 Engineer. - Timely reaction to calls and alert...

Role Overview: As a member of the Information Technology team at Godrej Capital, you will be responsible for independently managing and driving key technology projects related to Data Management & Governance, business change requests, and technology initiatives for key systems. Your role will involve creating a Data Technology Road Map to enable a solid enterprise data strategy. You will work closely with stakeholders across departments, owning technology innovations, performance improvements, and compliance activities. Key Responsibilities: - Understand the business requirements and challenges, converting them into solution designs, and ensuring successful implementation. - Utilize knowledg...

You have a job opportunity in KochiTrivandrum with 3 years of experience managing Ecommerce Support Programs. Your responsibilities will include: - Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics. - Experience working on the SAP Commerce platform and CMS Contentful, AEM. - Managing and overseeing an eCommerce solution classified as SaaS and used by multiple countries. - Strong Ecommerce background with B2B/B2C implementation experience. - Managing and Tracking SLAs. - Flexibility to work in Shifts including Night Shifts. - Manage and optimize e-commerce platforms for high uptime, fast load times, and seamless user experience. - Identify trends to ...

As a Manager HR Delivery for Japan HR Shared Services at Fujitsu, your role will involve: Role Overview: You will be responsible for leading the HR Shared Services team supporting Japan operations from Pune, India. Your key focus will be on enhancing HR service delivery, ensuring operational excellence, and establishing strong collaboration with Fujitsu Japan HR stakeholders. Key Responsibilities: - Act as the primary liaison for Fujitsu Japan HR team and stakeholders. - Develop and maintain strong relationships to align with client expectations and strategic objectives. - Lead a team of 25+ Japanese bilingual professionals, ensuring high-quality service and operational excellence. - Impleme...

As a Lead of Core Solutions for a scheduled commercial Bank in Thrissur, Kerala, your role involves owning the contractual components and End to End solution of various applications including Core Banking Solution, CRM CASA, Retail Asset collection, NEFT/RTGS/IMPS, UPI (Issuing and Acquiring), Switch (ATM), Switch (Debit Card Management System), SMS Gateway, Cheque Truncation System, Treasury System, and Treasury Operation. Your key responsibilities will include: - Coordinating with partners for implementation and support of the applications - Defining, designing, and implementing solutions for the applications - Managing product configurations, customizations, and integrations - Providing p...

As a SAP Basis Sr. Consultant at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will be responsible for the following: - Work in shifts from 6am to 4pm, 12pm to 10pm, or 3.30pm to 1.30am with good communication skills - Possess 8+ years of experience in the implementation & support of SAP BASIS module - Ability to work on SLA's, handle multiple clients, and sync with different clients and processes simultaneously - Execute a minimum of 1 end-to-end SAP Basis implementation/migration/upgrade full life cycle - Monitor and maintain SAP systems environments for optimal performance, identifying potential problems proactively - Perform core Basis functions such as corrections, support packs,...

Role Overview: As the Engineering Manager, you will be tasked with overcoming engineering challenges by upholding excellence and high standards in preventive maintenance programs and conservation practices. Your role will involve managing on-site mechanical, electrical, plumbing installations, and civil maintenance, along with preparing the list of critical spares for all installations based on manufacturer recommendations. Key Responsibilities: - Create and maintain the asset register of all equipment on site. - Plan and manage budgets for Engineering and Operational contracts. - Prepare and ensure adherence to planned preventive maintenance schedules for all critical equipment. - Ensure an...

Role Overview: You will be responsible for processing NON PO/PO Invoices in a timely manner. This includes entering time-sensitive Utility invoices and conducting research on past due amounts to ensure current accounts. Your primary goal will be to achieve SLA targets and ensure that all invoices are processed by month-end. Additionally, you should possess the ability to quickly understand complex information and provide clear solutions. Key Responsibilities: - Process NON PO/PO Invoices accurately and within specified timeframes - Research and resolve any past due amounts on Utility invoices - Ensure SLA targets are met consistently - Complete month-end responsibilities by processing all in...