5874 Sla Management Jobs - Page 11

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined pr...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore ReSource Pro About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute you...

We are seeking a dynamic and experienced Team Lead Operations to supervise daily operations and ensure smooth delivery of services in a fast-paced BPO environment. The ideal candidate will be responsible for leading a team of agents, driving performance metrics, ensuring compliance with company standards, and delivering outstanding customer satisfaction. Key Responsibilities: Team Management: Supervise, coach, and mentor a team of agents to achieve performance targets (KPIs/SLAs). Monitor attendance, schedule adherence, and overall discipline of team members. Conduct regular team huddles, one-on-one sessions, and performance reviews. Operational Excellence: Ensure operational efficiency and ...

Job Overview: As the Product Support Head , you will lead Cloudangles customer success, technical support, and product reliability functions . Youll be responsible for ensuring that our enterprise clients experience exceptional uptime, issue resolution, and value realization from our DeepTech platforms. This is a strategic leadership role that requires a deep understanding of SaaS support models, AI-driven platforms, and enterprise customer experience . You will build and scale the support organization across L1L3 , define SLAs, and drive continuous improvement in customer satisfaction and platform stability. Experience: 7+ years of experience in Product Support, Customer Success, or Technic...

Hello Jobseekers, Greetings From Shining Stars ITPL!!! Are you a dynamic leader with a passion for sales and a proven track record in the Business Process Outsourcing (BPO) industry? We are seeking an experienced and results-driven Sales Team Leaders to inspire, motivate, and manage high-performing outbound sales team. If you thrive in a fast-paced environment and excel at coaching agents to exceed targets, this is the perfect opportunity for you! What You'll Need Experience: Minimum 3 - 4 years of experience including 1 year of proven experience as a Team Leader on paper in a high-volume Outbound Sales BPO environment is essential. Sales Acumen: Strong understanding of sales principles, cus...

Job Title : CRM Head Location : Bangalore Roles & Responsibilities: - Lead and manage the direct subscription base for print division for Karnataka Implement effective CRM operations & control measures for CLCM Managing the Customer Relations for the branch & driving key Customer Centric related KPIs Drive digital transformation and automation of core business processes to improve efficiency and productivity Managing a reader base across the region along with churn management for HNI base readers SME in SAP & Salesforce Applications, developing key Customer centric procedures & Standards Managing processes, Trainings, SLA, Customer complaints as key business KPIs Education and Experience Req...

Roles and Responsibilities Manage daily operations of the contact center, ensuring seamless delivery of services to clients. Oversee BPO operations management, including call center management, customer service operations, and voice processing. Develop and implement strategies to reduce attrition rates through effective retention initiatives. Ensure compliance with SLAs (Service Level Agreements) by monitoring key performance indicators such as CSAT (Customer Satisfaction) and KPIs (Key Performance Indicators). Collaborate with cross-functional teams to drive upselling and cross-selling opportunities. Desired Candidate Profile Must have inbound voice process experience Team size must be 100 ...

Role Overview: You will be responsible for processing the onboarding requests for new customers and performing maintenance tasks for existing customers. Your accountability lies in ensuring proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures whenever an account is created or updated. Key Responsibilities: - Perform set up and maintain customer accounts. - Collaborate with internal departments and customers as needed for account setup requirements and seek assistance or support when necessary. - Accountable for account setup processes and contribute regularly to program improvements. - Troubleshoot setup errors and implement ef...

You will be responsible for building and packaging assets and services, as well as mutualizing resources and means to accomplish this. Additionally, you will need to provide support on deployed assets and services according to agreed SLAs and economics. It will be your duty to supervise assets and services, ensure compliance, and measure relevant metrics. **Grade Specific:** - Execute support activities in shared services operations and service delivery under the guidance of Shared Service Managers.,

Role Overview: As a Manager- Underwriting Management at Prudential Health India (PHI), you will be part of a team dedicated to making Indians healthier and bridging the health protection gap. You will play a crucial role in defining and constructing a new age underwriting workflow that is customer-centric and tech-enabled. Your responsibilities will include applying clinical expertise in decision-making, evaluating prevailing underwriting practices, and managing the underwriting system and rules. Additionally, you will be responsible for providing clinical and medical analysis for pricing and risk assessment selections, managing partner vendors for the underwriting process, and setting up th...

As an individual at Oracle Cloud Infrastructure (OCI), you will be an integral part of a diverse team focused on building the future of cloud for Enterprises. Acting with the agility of a start-up and the customer-centric approach of a leading enterprise software company, you will be part of the Compute organization, which is crucial in providing Compute power through VMs and BMs. Your role within the Compute org will involve working closely with the product team to ensure the shared full stack ownership of various services and technology areas. Key Responsibilities: - Collaborate with the product team to understand end-to-end configuration, technical dependencies, and overall behavioral cha...