Sales Team Lead

Hello

Greetings From Shining Stars ITPL!!!

Sales Team Leaders

If you thrive in a fast-paced environment and excel at coaching agents to exceed targets, this is the perfect opportunity for you!

What You'll Need

• Experience:

  Minimum 3 - 4 years of experience including 1 year of proven experience as a Team Leader on paper in a high-volume

  Outbound Sales BPO environment

  is essential.

• Sales Acumen:

  Strong understanding of sales principles, customer service practices, and performance metrics (e.g., Conversion Rate, AHT, Occupancy).

• Leadership Skills:

  Exceptional leadership, coaching, and people management skills with the ability to inspire a positive and high-energy team culture.

• Communication:

  Excellent verbal and written communication skills in English and Hindi.

• Technical Proficiency:

  Proficient in using CRM software, MS Office Suite (especially Excel for reporting), and call centre technologies.

• Education:

  Bachelor's degree is must.

1. Salary:

   Up to 5.50 LPA/CTC

2. Schedule:

   6 days working and 1 rotational week off.

3. Availability:

   Immediate joiners preferred or maximum 15 days of notice period can consider.

Key Responsibilities

As a Sales Team Leader, you will be responsible for:

• Team Management & Leadership:

  Lead, coach, mentor, and motivate a team of Sales Representatives to achieve and exceed daily, weekly, and monthly sales quotas and KPIs.

• Performance Monitoring:

  Monitor team calls and performance metrics, providing immediate, constructive feedback and implementing corrective action plans where necessary.

• Training & Development:

  Conduct regular one-on-one sessions, team meetings, and training workshops to enhance product knowledge, sales skills, and customer engagement techniques.

• Operational Excellence:

  Ensure adherence to all company policies, client requirements, compliance regulations, and quality standards.

• Reporting & Analysis:

  Prepare and analyze daily/weekly/monthly sales performance reports and forecasts, identifying trends and opportunities for improvement.

• Escalation Handling:

  Efficiently handle escalated customer and client issues, ensuring timely and satisfactory resolution.

How to Apply:

Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change.

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NOTE: - SHINING STARS ITPL DO NOT CHARGE ANY FEES FROM THE CANDIDATES