Head Crm

SPG Recruiters Private Limited

8 - 13 years

7 - 12 Lacs

bengaluru

Posted:13 hours ago| Platform:

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Skills Required

call center operations crm management escalation management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Location

Roles & Responsibilities: -

Lead and manage the direct subscription base for print division for Karnataka
Implement effective CRM operations & control measures for CLCM
Managing the Customer Relations for the branch & driving key Customer Centric related KPIs
Drive digital transformation and automation of core business processes to improve efficiency and productivity
Managing a reader base across the region along with churn management for HNI base readers
SME in SAP & Salesforce Applications, developing key Customer centric procedures & Standards
Managing processes, Trainings, SLA, Customer complaints as key business KPIs

Education and Experience Required: -

Educational Qualifications: PG/Graduation
Years of Experience:8-10 Years

Knowledge:

CRM Systems and Tools
: Deep understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho). Familiarity with data analytics and reporting tools.
Customer Segmentation and Targeting
: Knowledge of market segmentation techniques and customer personas.
Data Management and Analysis
: Proficiency in data interpretation and CRM data management practices.
Sales and Marketing Alignment
: Understanding of sales processes, lead management, and marketing strategies.
Customer Experience (CX)
: Insight into customer journey mapping and experience optimization.
Language
: Must know Kannada & English Language.

Skills:

Leadership and Team Management
: Ability to lead and inspire cross-functional teams.
Communication
: Excellent verbal and written communication skills to engage stakeholders.
Analytical Thinking
: Strong analytical skills to derive insights from data and drive decision-making.
Customer-Centric Mindset
: Strong focus on enhancing customer satisfaction and loyalty.

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