5874 Sla Management Jobs - Page 13

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Location: Gurgaon Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Please share your cv at surbhi.malhotra@nlbtech.com Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performance and meet client expectations. Key Responsibilities Client & Stakeholder Engagement: - Act as the primary liaison for client communication and relationship management. - Ensure alignment with client objectives and deliverables. - Manage escalations and provide timely resolutions....

ServiceNow AMS Lead - Continuous Modernization About the Role Lead our Application Management Services with a modernization mindset. You'll manage ongoing support for modernized ServiceNow instances while continuously improving them. This isn't traditional AMS-every ticket is an opportunity to reduce technical debt. Key Responsibilities Service Delivery Management Lead L2/L3 support team for multiple client accounts Ensure SLA compliance while driving continuous improvement Manage incident, problem, and change processes Coordinate with clients for service reviews Drive automation initiatives to reduce manual work Continuous Modernization Identify technical debt during support activities Impl...

Service Delivery and Operations Management Key Responsibilities: Service Delivery Management: Oversee the end-to-end delivery of IT services like Testing, Application Development, ensuring they meet client expectations and SLAs (Service Level Agreements). Act as the main point of contact for clients, ensuring strong relationships and clear communication. Coordinate with internal teams to ensure timely resolution of service-related issues and requests. Monitor and report on service performance, identifying opportunities for improvement. Team Leadership: Lead and motivate a team of service delivery professionals, ensuring optimal performance and professional development. Ensure that team membe...

We are seeking a highly motivated and experienced Operations Manager to join our Systems team at D. E. Shaw India, Hyderabad. This leadership role will oversee Network Operations Center (NOC), Data Center (DC), Audio-Visual (AV), Unified Communications (UC), and IT Finance functions. The primary focus will be on implementing and optimizing operational processes, enhancing service quality, and driving efficiency across these critical areas. The ideal candidate will have a strong technical foundation, exceptional people management skills, and the ability to work cross-functionally in a global technology environment. Key Responsibilities: Oversee day-to-day operations across NOC, Data Center, A...

Greetings from ReSource Pro!!! Job Description: Assistant Manager Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Ideal candidates will have experience in: - US Insurance -P&C Insurance Who should apply? - Assistant Managers - Associate Managers - Team Managers - Deputy Managers Department: Service Delivery Unit / SDU Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Change Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in e...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving iss...

Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embra...

Life on the team A Technical Contract Management Team Leader in FLSs shared service organization with ServiceNow Asset Management is responsible for overseeing the management of contracts and ensuring the efficient use of assets within the ServiceNow platform. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Operate during European hours primarily with exceptions for India hours Lead and manage a team of asset/contract management professionals Responsible for understanding operational requirements, researching best practices, and maintain highest lev...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Amazon is a global organization at the forefront of the digital economy and offers a great opportunity for a dynamic and experienced tax professional to manage the Amazons India tax compliance function. The Tax Analyst will work on indirect tax compliance, audit and provisioning functions for some key Amazon India group entities. Analyst is expected to work independently with minimal support with internal and external business partners, identify and implement process improvement opportunities and drive positive change across the organization. Managing and Governing day to day GST compliance reporting for some key Amazon group entities Working closely with cross function teams and improving t...

We are looking for a highly skilled and experienced Technical & Business Operations Specialist to join our team at Amdocs Development Center India Pvt. Ltd. The ideal candidate will have a strong background in technical operations and business management, with excellent communication and problem-solving skills. Roles and Responsibility Manage and oversee the development center's technical operations, ensuring smooth project execution. Coordinate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze and resolve complex technical issues, providing expert guidance to junior team me...

for any queries call- 9354498578 or mail resume on - ap00841743@TechMahindra.com Job Description Handle a team of Agents or TL ops. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent ...

So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead eng...

Greetings from ReSource Pro!!! Job Description: Assistant Manager Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Ideal candidates will have experience in: - US Insurance -P&C Insurance Who should apply? - Assistant Managers - Associate Managers - Team Managers - Deputy Managers Department: Service Delivery Unit / SDU Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery...

Function : Operations Location : Ahmedabad (WFO) Employment Type : Full-time Designation : Team Lead About the role - We are looking for a results-driven and process-oriented Team Lead to oversee and manage our backend operations team (voice and non-voice). The ideal candidate will be responsible for ensuring smooth day-to-day operations, driving productivity, enforcing SOP adherence, and continuously improving processes through SOP development and optimization. Key Responsibilities - Lead and manage a team of associates handling backend voice and non-voice healthcare operations. Monitor team performance, track key metrics (AHT, TAT, quality, productivity, etc.), and ensure SLA adherence. Dr...

Hiring Managers/Senior Process Managers for International BPO Operations Location- Chandigarh Package -9 LPA to 13 LPA Qualification - Graduation Exp - 8+ Years total, 5+ years would be in International BPO (Telecom) Call/WhatsApp@79869 69965

Role: Site In-charge Experience: 3 to 7 years Qualification: Graduate Job Location: Wagholi, Pune Skills: End-to-end operations at sorting centre,247 seamless site functioning, Deliver TAT & SLAs

Opening_Assistant Manager- Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner or 15 to 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 7-10 years of experience in those as an AM for voice Process should at least 1 to 2 year on paper. • Voice Experience -Mandate • E-Commerce Domain Experience - Added advantage. • Good communication • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Only immediate joiner. • Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time management skills • Ensure schedule adh...

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as need...

We are Looking for Operations Head / Manager Jobs in Hospitality Industry Manage, coach, and build a high-performing operations team TAT Management Query & Audit Management Call 7397778272

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Team Leader / Team Manager-(Inbound CCE Process) For Noida (Sec-125) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary plus incentives. ============================================================================== Job Designation: Team Leader / Team Manager- (Inbound CCE Process) Job Grade: Deputy Manager-M3 Department: Customer Experience Center Job Locations: Noida (Sec-125) Must be Experience: Must have at least 4.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only. Excellent Communication skills Verbal & Writte...

Role & Responsibilities: Manage end-to-end technical product delivery in Workday HCM, Security, and Integrations. Lead Workday technical modules including Core HCM, Security, Integrations. Design, develop, and support integrations using EIB, Core Connectors, APIs, Web Services. Oversee product roadmap, stakeholder engagement, and issue resolution. Collaborate with business stakeholders, technical teams, and client leadership. Manage ServiceNow / JIRA tickets, track escalations, and ensure SLA compliance. For Senior Product Manager: Manage Workday Integration Hub using APIs, Web Services, Dell Boomi. Preferred Candidate Profile: Strong expertise in Workday HCM, Integrations, and Security. Exp...