4871 Sla Management Jobs - Page 13

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the operational efficiency of their Security Infrastructures and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. Your primary objective will be to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests with medium complexity. Additionally, you may contribute to project work as required. Key Responsibi...

As a skilled SLA and Availability Management Analyst at a leading global financial services firm in Pune, your role involves the following key responsibilities: - Ensure adherence to SLAs and KPIs for both internal and external customers. - Monitor and optimize IT services to achieve high availability and performance. - Define, implement, and continuously improve SLA and availability management processes. - Analyze service performance data to identify trends, bottlenecks, and improvement opportunities. - Generate comprehensive reports on service availability, performance, and SLA adherence. - Collaborate with incident management teams to minimize service disruptions and restore services prom...

Hiring a skilled Control-M Developer to design, schedule, and manage batch job workflows. Must have strong expertise in job scheduling, monitoring, & troubleshooting in enterprise environments. Immediate opening Apply today recruiter2@rankskills.in Perks and benefits Mediclaim policy & Personal Accident Policy

As a Service Head-Client Operations at Infosys, your role involves being responsible for delivery, transformation, client management, and P&L for Customer Service and Global Service Desk Accounts. You will be managing multiple accounts with a large team across various geographies, overseeing day-to-day SLAs and key deliverables. Your responsibilities will include coordinating and partnering with clients for engagement level issues and concerns, anchoring key internal and external meetings, and planning resources while monitoring governance adherence within the engagement. In this role, you are expected to identify, assess, and mitigate risks, provide escalation management, anticipate and mak...

As the Senior Manager of Soft Services at DLF, your role involves being the Single Point of Contact (SPOC) for DLF's Soft Services. Your responsibilities include maintaining equipment for safety and efficiency, monitoring housekeeping staff attendance, invoice submissions, and salary disbursements, and ensuring the availability of welfare services for all staff. You will oversee service delivery from partners such as pest control, cleaning, and horticulture, while maintaining par stock for contingencies. Key Responsibilities: - Act as the SPOC for DLF's Soft Services - Maintain equipment for safety and efficiency - Monitor HK staff attendance, invoice submissions, and salary disbursements - ...

Job Description : Ensure accurate and timely verification of attendance for BA personnel. Prepare and send complete and error-free NFRD (Non-First Run Delivery) reports to customers promptly. Work towards continuous improvement in customer experience. Coordinate with dealers regarding RPH (Return Parts Handling) and defect logistics. Ensure 100% accuracy in monthly physical inventory at the Swaraj stockyard. Conduct regular customer interactions and ensure minimal customer complaints. Maintain a minimum SQI (Service Quality Index) audit score of 90%. Achieve 100% adherence to Service Level Agreements (SLAs). Ensure 100% accurate dispatch operations daily and monthly. Prepare and submit a mon...

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Reports to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India **Ideal candidates should have experience in** - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the ...

iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity. Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...