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Kotak Mahindra Bank Ltd | Team Leader/Team Manager- Inbound & Outbound

Kotak Mahindra Bank Ltd | Team Leader/Team Manager- Inbound & Outbound

Career Empower

4 - 8 years

5 - 8 Lacs

noida greater noida delhi / ncr

Posted:1 week ago| Platform:

Apply

Skills Required

team handling team management escalation management supervisor customer service cce bfsi telesales team coach phone banking trainer outbound sales contact center relationship management back office client servicing team leading sla management operations branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Team Leader / Team Manager-(Inbound CCE Process) For Noida (Sec-125) Location.

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Job Designation:

Job Grade:

Department:

Job Locations:

Must be Experience:

Must have at least 4.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
Excellent Communication skills Verbal & Written.
Male
candidates should be flexible to work with 24/7 shits and
Females
7.00 AM to 8.00 PM) including Sunday & holidays.
Male & Female both can apply with maximum age limit of 35 years.

Responsible for managing a team of 15-18 team members of Inbound customer service).
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution.

Salary Package:

Annual CTC of Rs.5.00 to 8.00 Lac per annum plus performance based high Incentives.
Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

Minimum Graduate with any stream

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How To Apply:

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For Any kind of query or concern can contact us
Strictly in between 10.00 am to 6.00 pm only Mob: +91-964-368-7646

#if your CV / profile got shortlisted with us we will contact you back.

Regards

Career Empower (Hr-Team)

On Behalf of Kotak Mahindra Bank

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