11 Phone Banking Jobs
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1.0 - 6.0 years
2 - 4 Lacs
Thane, Mumbai (all areas)
Work from Office
Greetings from Kotak Life Insurance!! Interested candidates can share their resume at 7798480358 Position Title : VIRTUAL RELATIONSHIP MANAGER Location: Thane- Wagle Industrial Estate Job Responsibilities: Responsible for generating revenue & business targets, through the team of bank VRMs mapped. Build rapport and provide quick responses/solutions to bank stakeholders. Training & mentoring of the mapped bank VRMs / Verifiers Drive sales targets through different initiatives (participation in morning hurdles, closing leads over calls, announce on-floor contests & recognize performers etc.) Other initiatives include conversion of the logged in cases, handling escalations, call quality evaluat...
Posted 22 hours ago
0.0 - 3.0 years
1 - 2 Lacs
Gurugram
Work from Office
Urgent Hiring for operation Executive. share CV on WhatsApp 9315987720. Make outbound calls, handle incoming Ones maintain customer database using Excel Sheet provide exceptional back office Support manage domestic processes with CSE certification Manage back office operations with Efficiency resolve customer queries Promptly maintain accurate records and Reports handle incoming calls via phone or Email provide exceptional customer service Manage back office operations with focus on sales growth Execute tele collection strategies through outbound calls Process loan applications and credit card orders
Posted 4 days ago
3.0 - 7.0 years
3 - 8 Lacs
Gurugram
Work from Office
Hiring for management trainee in australian shift 5 days working 2 rorational off Locational Gurugram need grad +3 years exp in International bpo(voice process) salary up to 8 L.P.A. Joing on Feb 2026 Amit Gandhi 9910877518.
Posted 6 days ago
1.0 - 4.0 years
Mohali
Work from Office
Job description Job Role - Virtual Prime RM (Assistant Manager) Job Location - Mohali HDFC Bank VRB Prime, 1st floor, SM Heights, Plot No. C205, Industrial Area, Phase 8-B, Sector 74, Moali, Punjab- 140308 (Near Kior Hospital) Job profile 1. Handling calls of customers 2. Cross & up selling of banking products on call. 3. Adherence to service delivery standards 4. Follow up with concern department / branches for resolution & closure. 5. Product wise enclosed target need to accomplish. 6. Handsome quarterly incentives. Preferable Candidates - 1. Graduate (in any stream) 2. Minimum 3-6 years of work experience in tele calling 3. Candidates with good communication skills
Posted 1 week ago
2.0 - 7.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have excellent communication skills. Should be fluent in Hindi / Tamil / Malayalam / Kannada. Must have minimum 6 months of experience in Banking / Fintech related BPO. Should have minimum 18 months of experience in BPO as a customer support associate Job Details: Work From Office. Face to face and virtual interview. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 33000 CTC and 27000 Take Home Salary Work Location: Hebbal, Bangalore If interested send me your resume through WhatsApp to or call to Sushanth C - 8072409038
Posted 1 week ago
1.0 - 5.0 years
3 Lacs
Noida, New delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida for Customer Support Key Highlights: 1: Graduate with Min 1 Year Exp in Customer Service/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts For Females 4: 5 Days Working 5: 4000 TA 6: Good Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Ne...
Posted 2 weeks ago
2.0 - 7.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have excellent communication skills. Should be fluent in Hindi / Tamil / Malayalam / Kannada. Must have minimum 6 months of experience in Banking / Fintech related BPO. Should have minimum 18 months of experience in BPO as a customer support associate Job Details: Work From Office. Face to face and virtual interview. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 33000 CTC and 27000 Take Home Salary Work Location: Hebbal, Bangalore If interested send me your resume through WhatsApp to or call to Sushanth C - 8072409038
Posted 2 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
Mumbai, Mumbai suburban, Navi mumbai
Work from Office
Process Details Outbound Lead Generation Sales (Banking Products: PL, HL, IPG, CC, CVM, RA) Designation 1 Digital Officer 2 Virtual Relationship Officer Languages Required Average to Good English Communication (Mandatory) Required Candidate profile Work Timings Day Shift: 9:30 AM – 6:30 PM Rotational Week Offs: Sunday Fixed + 2nd & 4th Saturday (Total 6 offs/month) Interview 2 Rounds: HR + Client Round Timings: 10:00 AM – 5:30 PM (Mon–Sat) Perks and benefits A part from salary there will be incentives 5000
Posted 2 weeks ago
0.0 - 3.0 years
1 - 3 Lacs
Mumbai, Navi mumbai, Mumbai (all areas)
Work from Office
Role: ICICI Lombard - Digital Telesales -Location: Vashi -Shift: 9:30 Am to 7 PM (Rotational) -Week Off: 2 Rotational Off | 5 Days Work -Fresher/ Exp Both can apply -Exp. 0-2 Years -Salary: Upto 27K Inhand + Incentives -Age: 18 to 30 years Required Candidate profile Qualification : Graduate ongoing studies or college students Not allowed Apply Now, For More Details, Contect: HR Ritul - 7030021482 Perks and benefits Competitive Salary with Career growth opportunity!
Posted 3 weeks ago
2.0 - 5.0 years
3 - 5 Lacs
Chennai
Work from Office
Direct Walkin interview on 19th January 2026 Monday. Time: 10.00 am till 3.30 PM. Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096. Role - AXIS - Phone Banking Officer (Customer Service Specialist) Process : Voice Process / Inbound Calls (WORK FROM OFFICE) Job Type: Full Time Industry : Banking Location : Chennai Shift Timing : This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 8:00 am to 9:00 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off. Role & responsibilities: The role exists for effectively resolving customer que...
Posted 3 weeks ago
0.0 - 3.0 years
1 - 3 Lacs
Mumbai, Navi mumbai, Mumbai (all areas)
Work from Office
Job Role: ICICI Lombard - E-Channel (Digital Sales) -Location: Vashi, Navi Mumbai -Shift: 10 Am to 7 PM - 2 Rotational Week OFF | 5 Days Work -Freshers can apply -Exp. 0-2 Years -Salary: 16K - 27K + Unlimited Incentives -Age: 18 to 30 years Required Candidate profile Qualification : Graduate ongoing studies or college students Not allowed Apply Now, For More Details, Contect: HR Deepali - 7030021594 Perks and benefits Competitive Salary with Career growth opportunity!
Posted 4 weeks ago
Exploring Phone Banking Jobs in India
Phone banking jobs in India are on the rise, with many financial institutions and banking firms looking to hire talented individuals to handle customer queries and provide assistance over the phone. This sector offers great career opportunities for job seekers who have excellent communication skills and a passion for customer service.
Top Hiring Locations in India
- Mumbai
- Delhi
- Bengaluru
- Chennai
- Hyderabad
Average Salary Range
The average salary range for phone banking professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.
Career Path
In the phone banking sector, a career typically progresses from a Customer Service Representative to a Team Leader, then to a Phone Banking Manager. Further advancement can lead to roles such as Customer Service Head or Operations Manager.
Related Skills
In addition to strong communication and customer service skills, phone banking professionals are often expected to have knowledge of banking products and services, good problem-solving abilities, and proficiency in using CRM software.
Interview Questions
- What do you understand by phone banking? (basic)
- How would you handle an irate customer over the phone? (medium)
- Can you explain the process of opening a new bank account to a customer? (medium)
- How do you ensure customer data confidentiality during phone interactions? (advanced)
- Have you ever had to upsell a banking product or service to a customer? How did you approach it? (medium)
- How do you stay updated on new banking regulations and policies? (basic)
- Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (advanced)
- What metrics do you think are important to track in a phone banking role? (medium)
- How do you prioritize and manage your workload in a fast-paced phone banking environment? (medium)
- Can you walk me through a typical day in your current/previous phone banking role? (basic)
- How do you handle technical issues or system failures during a customer call? (advanced)
- Have you ever had to make a judgment call in a customer interaction? Can you give an example? (medium)
- How do you ensure accuracy in processing customer requests over the phone? (basic)
- What strategies do you use to build rapport with customers over the phone? (medium)
- How do you handle confidential customer information according to data protection regulations? (advanced)
- Can you explain the importance of cross-selling and upselling in a phone banking role? (basic)
- How do you handle a high volume of incoming calls while maintaining quality customer service? (medium)
- What steps do you take to ensure customer satisfaction in every interaction? (basic)
- How do you handle disputes or complaints from customers? (medium)
- Have you ever had to de-escalate a tense situation with a customer? How did you approach it? (medium)
- How do you keep up with industry trends and changes in the banking sector? (basic)
- Can you walk me through a challenging situation you faced in a phone banking role and how you resolved it? (advanced)
- What motivates you to work in a phone banking role? (basic)
- How do you handle stress and pressure in a high-volume phone banking environment? (medium)
- How do you ensure that you are meeting or exceeding your performance targets in a phone banking role? (medium)
Closing Remark
As you prepare for phone banking job interviews, remember to showcase your communication skills, problem-solving abilities, and customer-oriented approach. With the right preparation and confidence, you can land a rewarding career in the phone banking sector in India. Good luck!
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