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2.0 - 4.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Here is a Tele Sales - Sr. Executive job description tailored for roles focused on phone-based selling : Job Title: Tele Sales- Sr. Executive Job Summary: We are seeking a proactive and persuasive Tele Sales - Sr. Executive to join our team. The role involves reaching out to potential and existing customers via mobile calls, promoting products or services, generating leads, and closing sales. The ideal candidate should have strong communication skills, sales acumen, and the ability to work towards achieving targets. Roles and Responsibilities: 1. Make outbound calls and gather feedback from customers on our services. 2. Identify interested and non-interested customers. 3. Generate high-quality leads as per sales protocols. 4. Attend incoming calls and address client concerns with patience and enthusiasm. 5. Maintain accurate records of all calls made and received. 6. Build and nurture positive relationships with prospects. 7. Ensure adherence to information security guidelines. Requirements: 1. Graduate in any discipline. 2. Prior experience in tele-sales or a similar role preferred. 3. Proficient in computer usage. 4. Comfortable interacting with diverse cultural norms and viewpoints. 5. Flexible communication skills to handle various scenarios. 6. Strong interpersonal, research, and record-keeping skills. Location : Jaya Nagar, Bangalore Industry preferred : HealthCare Experience : 2 Years to 4 years Salary : upto 5 LPA

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4.0 - 5.0 years

4 - 6 Lacs

Jaipur

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Roles and Responsibilities Engage and nurture the relationship with channel partners to drive business targets Design and execute a sales plan to help the team gain maximum mindshare of the distributor , thus meeting targets and improve market share in the HDFC Bank Virtual Review team's progress against plan and guide them to succeed and grow in their careers Create desired sales behavior in the team by using the digital sales management processes Ensure quality and persistency of the business Job Description Be proudly associated with India's largest private Life Insurance company, recognized as one of the Great places to Work! Be a part of our HDFC Life Sales Team and join us in our mission of protecting India with pride! Desired Candidate Requirement MBA/Graduate with minimum 6 years of sales experience and minimum 5 years of people management experience Experience of managing sales team in the BFSI/Telecom/Broking/Call Centre space will be preferred Key skills: Strong sales planning, team management and high achievement drive Please drop your CV at Kpriyanka@hdfclife.com

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0.0 - 5.0 years

3 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Customer Service Executive Ghansoli, Mumbai | 2.5 – 3.20 LPA | Freshers & 1-3 yrs exp Join India’s 3rd largest banking financial company! Handle customer queries on Trading & Demat accounts Voice & Non-Voice (calls, emails, chats) Required Candidate profile Good English & Hindi communication needed Basic computer skills + problem-solving attitude call 8080126356 Ekta www.hyfly.in

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1.0 - 6.0 years

3 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Join the 3rd largest bank broking firm as a Quality Auditor Key Responsibilities: Audit dealer-client order placement calls Identify and report discrepancies/non-compliance Prepare detailed audit reports Collaborate with compliance & training teams Required Candidate profile 1-3 years experience in quality audit/compliance (financial services preferred) Knowledge of stock exchange regulations Bachelor’s degree Fluency in Malayalam, Bengali or Telugu call 9082104424 Sanika

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2.0 - 5.0 years

4 - 6 Lacs

Mumbai, Mumbai Suburban

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Urgent Hiring for !!! NRI Virtual Relationship Manager!!! for one of the leading bank. Key Responsibilities:- Responsible for building and acquiring the NR business portfolio digitally Meeting monthly acquisition target for NTB, CASA,TD and FX Handling NR clients for service needs in India To generate and convert customer/referral leads. Connecting customer as per customer time zone Interested candidates can connect GIRIJA : 022-40697703 / 9321557930 OR Email id : qcnaukri9@gmail.com

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1.0 - 5.0 years

2 - 2 Lacs

Bengaluru

Remote

Hiring Customer Service (Inbound) - Domestic Permanent Work from Home Details : Working days: 6 Days working (1 Rotational Off) Salary: 20k CTC Languages : Fluent English with Hindi Roles and Responsibilities Minimum of 6 months - 1 year experience as customer service executive in a domestic contact center (Preferred). All consultants shall fluently speak, write (specific to capturing notes) and comprehend in English and Hindi. Ability to engage in communication and build a conversation around it Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. System requirement :- Core i5 gen 7 or above with 8GB RAM and genuine windows 10 or 11. Broadband connection is preferred and mobile hotspot is not allowed. Power back-up is mandate Contact HR Laxmi: 9322731944 for more details OR Share CV to contact@onekee.in with Subject line WFH including Laptop Specifications.

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0.0 - 5.0 years

3 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

MNC Bank-Video KYC Officer Thane | Malad | Vashi Day Shift|Outbound Process Salary: • Fresher: 17K net • Voice Exp: Up to 4.5 LPA All banking benefits Shift to Branch Banking after 2 yrs Call Vidya -9773553319 Apply: www.hyfly.in Required Candidate profile Do Video KYC Call customers to complete Full KYC. Verify Details Match docs with what’s submitted. Right Person Only Ensure the real customer Cross-Sell Pitch relevant banking products.

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0.0 - 5.0 years

2 - 5 Lacs

Mumbai, Mumbai Suburban, Thane

Work from Office

Designation :Phone Banking Officer Payroll-Bank Payroll Job Location-Andheri/Thane/Vashi Process-Inbound Salary-Fresher 3.5 lakh Exp 5 lakh Day Shifts Graduate Fresher Welcome Need to Handle Bank HNI Clients Only Call 9082104424 -sanika www.hyfly.in Required Candidate profile Virtually handle Bank's Elite customers account Solve issues over calls Help in investing in Banking Product's like FD/RD/Mutual Fund Upsell them Credit Cards/Loans no target for salary www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

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0.0 - 5.0 years

0 - 2 Lacs

Hyderabad, Chennai, Coimbatore

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Hiring for Malayalam Customer Support / Customer Service for Indore, Chennai, Hyderabad Location Must be 10+2 Pass. Day shift, 6 Days working, Contact- Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Riya-8176074455 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 20,000 CTC Relocation Support: Up to 10,000 Great incentives plan Must be 10+2 Pass * Perks and benefits Salary + Provident Fund + Good Incentives

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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Hi, We are hiring for Telesales / Telecalling for our Clients for Chennai, Hyderabad, Bangalore location. Pls read the JD and call the given no for quick interview rounds. Explain the product and service to the customer Get an Appointment from the Customers Immediate joiners Confident in communication 1 days rotational off. Graduation not mandatory. Sal max upto 4.5 lpa. Immediate joining Pls call Divya 9514466618 for more info Thanks, Divya 9514466618

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1.0 - 4.0 years

3 - 4 Lacs

Noida

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

4 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 4.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Walkin Details: Date : 30th & 31st Aug 2025 Time : 10 am - 5 pm Address: Angel one Ltd,3rd Floor,Shubharambh Complex, Trinity Circle,Head to HDFC Bank,Near Kotak Mahindra Bank office,MG Road,Ashok Nagar, Bangalore,Karnataka,560025 About Angel One : Angel One is one of Indias fastest growing fin-techs, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, were building at scale and building for impact. Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science. We're a builder's company at heart. Youll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions every single day. The vibe? Think less hierarchy, more momentum. Everyones got a seat at the table and a shot to build something that lasts. Be part of a team thats moving fast, thinking big, and building for the next billion. Why You'll Love Working at Angel One! Ranked Top 20 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 9 consecutive years. Innovation Runs Deep: From AI to real-time data infra, youll work on tech thats ahead of the curve and solve problems that truly matter. Build Indias #1 Fintech Platform: We’re not just disrupting finance – we’re shaping how the next billion Indians access wealth. Own It. Drive It. Scale It: You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark. Job Title: DRM Service Location: Bangalore What you will do: 1. Outbound Calling: Initiate outbound calls to potential MFDs/clients to introduce our mutual fund products and services. Utilize lead lists, databases, and other resources to identify and reach out to MFDs. Drive key business parameters:-Need to ensure to achieve minimum business from MFDs (activation, SIP & drive Lumpsum). Onboarding of MFDs/acquisition of KYC. 2. Product Presentation: Present information about our mutual fund products, including their features, benefits, and performance. Explain the various investment options available and help clients understand how they align with their financial goals. 3. Objection Handling: Address any concerns or objections raised by prospects regarding mutual fund investments, fees, risks, etc. Provide accurate and transparent information to alleviate concerns and build trust with MFDs. 5. Relationship Management: Build and maintain strong relationships with MFDs by providing ongoing support, assistance, and personalized advice. Keep MFDs informed about market updates, performance reports, and other relevant information to help them make informed investment decisions. Who You Are Graduate What's in it for You? Flexible work model: Whether you're remote, hybrid, or in-office, we trust you to work where you thrive and deliver with impact. Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team. We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

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0.0 - 5.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Should be fluent in English, Hindi & any south language Min. 3 months of experience is mandatory Should be comfortable for sales in voice process 12th pass & graduate can apply Attractive Incentives Face to face interview and Work from Office only

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0.0 - 3.0 years

1 - 3 Lacs

Chennai

Work from Office

Greetings From Scorelabs! Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility Suggesting the customer alternative products based on need, lifestyle & spending power Required Candidate profile Freshers & Exp Both are Eligible Minimum 1 Year Experience In Any Life Insurance Voice Process Ability to converse in multi-language (Hindi , Tamil & English) Call Hr Deeksitha - 9121280921

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2.0 - 7.0 years

7 - 7 Lacs

Navi Mumbai

Work from Office

Role & responsibilities Manage business sourcing activities and build strong relationships with channel partners and sourcing agents. Coordinate end-to-end processes for loan disbursements, including documentation, verification, and credit approvals. Collaborate with internal teams including credit, operations, and compliance to ensure timely and accurate loan processing. Empanel new dealers and allocate resources to support business growth. Ensure compliance with field investigations (FI), agreement execution, and all documentation protocols. Hire, train, and manage the sales team to meet set targets and deliver strong business performance. Preferred candidate profile Education: Graduate in any specialization Industry Preference: Prior experience in Banking, NBFC, or Insurance is preferred Language Proficiency: Fluency in English and Malayalam is mandatory Work Location: Turbhe, Navi Mumbai

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0.0 - 1.0 years

3 Lacs

Bengaluru

Work from Office

Here is a Tele Sales - Executive job description tailored for roles focused on phone-based selling : Job Title: Tele Sales- Executive Job Summary: We are seeking a proactive and persuasive Tele Sales - Executive to join our team. The role involves reaching out to potential and existing customers via mobile calls, promoting products or services, generating leads, and closing sales. The ideal candidate should have strong communication skills, sales acumen, and the ability to work towards achieving targets. Roles and Responsibilities: 1. Make outbound calls and gather feedback from customers on our services. 2. Identify interested and non-interested customers. 3. Generate high-quality leads as per sales protocols. 4. Attend incoming calls and address client concerns with patience and enthusiasm. 5. Maintain accurate records of all calls made and received. 6. Build and nurture positive relationships with prospects. 7. Ensure adherence to information security guidelines. Requirements: 1. Graduate in any discipline. 2. Prior experience in tele-sales or a similar role preferred. 3. Proficient in computer usage. 4. Comfortable interacting with diverse cultural norms and viewpoints. 5. Flexible communication skills to handle various scenarios. 6. Strong interpersonal, research, and record-keeping skills. Location : Jaya Nagar, Bangalore Industry preferred : HealthCare Experience : 6Months to 1Year Salary : upto 3LPA

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4.0 - 8.0 years

5 - 5 Lacs

Mumbai Suburban, Mumbai (All Areas)

Work from Office

Role & responsibilities Contacting prospective customers via call to introduce our insurance products and services. Engaging leads in meaningful conversations to understand their insurance needs and preferences. Educating customers on the features, benefits, and coverage options of our insurance policies. Effectively overcoming objections and addressing concerns to close sales. • Following up with leads who have expressed interest but have not yet made a purchase. Meeting or exceeding weekly and monthly sales targets. Providing exceptional customer service to build and maintain positive relationships with clients. Building relationship with channel partner. About the channel Welcome to our revolutionary virtual bancassurance channel, where the future of insurance meets cutting-edge technology! Imagine a platform where traditional banking and insurance services seamlessly merge into a dynamic, user-friendly virtual space. Join us on the forefront of innovation and experience the future of bancassurance today! Essential conditions Age: 21 38 years Education: Graduation in any stream Minimum Sales Experience: 4 to 6 years Pref with BFSI/Contact Centre selling financial products. Excellent English Communication Skilll Mobile: +91-7828948411 Email id: kritikav@hdfclife.com

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2.0 - 6.0 years

2 - 6 Lacs

Noida, Pune

Work from Office

Hi we are hiring for phone Banking process Location NOIDA,PUNE Salary up to 57 k in hand Need grad+2 years exp in interntioanl bpo(voice process) requied US Shift 5 days working 2 rorational off Amit Gandhi 9910877518

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1.0 - 3.0 years

2 - 2 Lacs

Kolkata, Rajarhat

Work from Office

Job description We are hiring enthusiastic Tele Sales Officers to join our Academic Institute's admissions team. You will be responsible for reaching out to prospective students and parents, explaining our courses, resolving queries, and converting leads into enrollmentsall over the phone. This role is ideal for someone who is passionate about education, enjoys connecting with people, and thrives in a target-driven environment. Responsibilities: Make outbound calls to prospective students and parents from the lead database. Explain course offerings, eligibility criteria, and benefits in a clear and persuasive manner. Understand student needs and recommend suitable academic programs. Convert inquiries into confirmed enrollments by effectively following up. Maintain and update accurate records of calls, leads, and student data in the CRM system. Meet or exceed daily and monthly calling and admission targets. Collaborate with the counseling and academic teams to ensure aligned communication. Participate in regular training to stay updated on new courses and admissions procedures. Requirements: Bachelor's degree in any field (required). Strong communication skills in Hindi (English and Bengali are a plus). Confidence in speaking with students and parents over the phone. Ability to work under pressure and meet sales targets. Basic computer knowledge and comfort using CRM or spreadsheets. Prior experience in telecalling, admissions, BPO, or EdTech is a bonus. Role & responsibilities

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0.0 - 5.0 years

1 - 2 Lacs

Chennai

Work from Office

. Opening for Freshers candidates in BPO Domain. -English + Hindi or Kannada or Malayalam is required -Salary 14k to 18k depending on experience. -Providing customer support. Call Sameera 9403893923 TO APPLY. . Required Candidate profile -Language- English+ Hindi or Malayalam or Kannada -Graduation Mandatory.-Immediate joiners required. Voice Process / Non voice / Call center / BPO

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0.0 - 2.0 years

1 - 2 Lacs

Noida

Work from Office

Fresher are also welcome with good communication skills. • Identifying data sources • Collecting data • Sourcing missing data • Verifying & Validating the Companies Database . We have 1st & 3rd Saturday off and 2nd & 4th Saturday half days.

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1.0 - 4.0 years

3 - 4 Lacs

Noida

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 10.0 years

2 - 8 Lacs

Thane, Maharashtra, India

Remote

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morgan/ Barclays / Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 - 70,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

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0.0 - 4.0 years

2 - 4 Lacs

Gurugram, Delhi / NCR

Work from Office

Personal bankers help clients manage their money so as to balance risk. Personal bankers may also be referred to as commodities, securities, or financial services sales agents. They are responsible for undertaking banking duties and overseeing...

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Exploring Phone Banking Jobs in India

Phone banking jobs in India are on the rise, with many financial institutions and banking firms looking to hire talented individuals to handle customer queries and provide assistance over the phone. This sector offers great career opportunities for job seekers who have excellent communication skills and a passion for customer service.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bengaluru
  4. Chennai
  5. Hyderabad

Average Salary Range

The average salary range for phone banking professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the phone banking sector, a career typically progresses from a Customer Service Representative to a Team Leader, then to a Phone Banking Manager. Further advancement can lead to roles such as Customer Service Head or Operations Manager.

Related Skills

In addition to strong communication and customer service skills, phone banking professionals are often expected to have knowledge of banking products and services, good problem-solving abilities, and proficiency in using CRM software.

Interview Questions

  • What do you understand by phone banking? (basic)
  • How would you handle an irate customer over the phone? (medium)
  • Can you explain the process of opening a new bank account to a customer? (medium)
  • How do you ensure customer data confidentiality during phone interactions? (advanced)
  • Have you ever had to upsell a banking product or service to a customer? How did you approach it? (medium)
  • How do you stay updated on new banking regulations and policies? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (advanced)
  • What metrics do you think are important to track in a phone banking role? (medium)
  • How do you prioritize and manage your workload in a fast-paced phone banking environment? (medium)
  • Can you walk me through a typical day in your current/previous phone banking role? (basic)
  • How do you handle technical issues or system failures during a customer call? (advanced)
  • Have you ever had to make a judgment call in a customer interaction? Can you give an example? (medium)
  • How do you ensure accuracy in processing customer requests over the phone? (basic)
  • What strategies do you use to build rapport with customers over the phone? (medium)
  • How do you handle confidential customer information according to data protection regulations? (advanced)
  • Can you explain the importance of cross-selling and upselling in a phone banking role? (basic)
  • How do you handle a high volume of incoming calls while maintaining quality customer service? (medium)
  • What steps do you take to ensure customer satisfaction in every interaction? (basic)
  • How do you handle disputes or complaints from customers? (medium)
  • Have you ever had to de-escalate a tense situation with a customer? How did you approach it? (medium)
  • How do you keep up with industry trends and changes in the banking sector? (basic)
  • Can you walk me through a challenging situation you faced in a phone banking role and how you resolved it? (advanced)
  • What motivates you to work in a phone banking role? (basic)
  • How do you handle stress and pressure in a high-volume phone banking environment? (medium)
  • How do you ensure that you are meeting or exceeding your performance targets in a phone banking role? (medium)

Closing Remark

As you prepare for phone banking job interviews, remember to showcase your communication skills, problem-solving abilities, and customer-oriented approach. With the right preparation and confidence, you can land a rewarding career in the phone banking sector in India. Good luck!

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