2160 Phone Banking Jobs

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0.0 - 5.0 years

1 - 2 Lacs

hyderabad, chennai, bengaluru

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Hiring Freshers & Experience candidates Customer Support Role- Voice Process. Languages: Hindi + English. Hyderabad- 12k -18k In hand Bangalore- 18K -22K Inhand Graduation Mandatory 6 Days Working days Call Vaishnavi 9898014385 TO APPLY. . .

Posted 7 hours ago

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0.0 - 5.0 years

1 - 2 Lacs

hyderabad, chennai, bengaluru

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Hiring for Domestic BPO Customer Support English + Hindi Graduate is mandatory Day shift Bangalore- Upto 22k Inhand Hyderabad & Chennai- 12k to 17k Inhand Call Vaishnavi 9898014385 TO APPLY. . . Required Candidate profile Fresher & Experience can apply should be comfortable for voice process Immediate joiners only preferred Call Vaishnavi 9898014385 TO APPLY.

Posted 7 hours ago

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0.0 - 4.0 years

2 - 4 Lacs

noida, ghaziabad, faridabad

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Urgent Required any fresher graduate candidate for pay roll banking profile. Candidate must be having good communication Skill and good knowledge of computer . We have opening in Banking sector. Back office, branch handlind, acquestion manager etc.

Posted 8 hours ago

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1.0 - 5.0 years

4 - 5 Lacs

noida, new delhi, gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Neares...

Posted 11 hours ago

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0.0 - 5.0 years

2 - 3 Lacs

puducherry, chennai, bengaluru

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Hi, We are hiring for Telesales / Telecalling for our Clients for Puducherry and Chennai location Explain the product and service to the customer Get an Appointment from the Customers Immediate joiners Confident in communication 1 days rotational off. Graduation not mandatory. Sal max upto 3.5 lpa. Immediate joining Pls call sangeeta 8667573371 for more info Thanks, sangeeta 8667573371

Posted 12 hours ago

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0.0 - 5.0 years

3 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Location: Belapur Salary: 3–3.5 LPA + Inc Shift: General | 5 Days Working Eligibility: Graduate (Freshers Welcome) | Excellent Communication Skills Payroll: Mutual Fund Registrar Co. Fixed Day Shift Career Growth in Banking & Finance sector Required Candidate profile Handle inbound call to resolve Mutual Fund queries (KYC,login issues, documentation). Cross-sell & up-sell Mutual Fund products and SIP plans to drive revenue growth. call 8080126356 Ekta www.hyfly.in Perks and benefits Salary + Incentives = Higher Rewards

Posted 14 hours ago

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0.0 - 5.0 years

3 - 4 Lacs

thane, dombivli, mumbai (all areas)

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Payroll-Bank Work Location-Andheri/Thane Des-Phone Banking Officer Salary: 21K in hand for freshers | 1+ yr BPO exp: up to 5 Lakh CTC Shifts: 7 AM–3 PM, 10 AM–7 PM, 11 PM–7 AM (males) Interviews: Walk-in Contact: 9773553319 Simran www.hyfly.in Required Candidate profile Graduate Freshers Welcome! Handle calls from existing customers and resolve complaints/queries Provide accurate and complete information Assist with financial service requests

Posted 14 hours ago

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1.0 - 6.0 years

5 - 6 Lacs

gurgaon/ gurugram

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Hiring For Customer service voice/blended/chat for banking process 12th and above with Min 1year International voice/chat/blended experience required Excellent verbal & written skills required salary upto 45k in hand Call/ WhatsApp Aarav- 7827642775 Required Candidate profile 12th + Min 1year customer service experience required Work from Office 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiners only walk-in Interview Perks and benefits Both side Cabs 5 days working medical Insurance

Posted 1 day ago

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1.0 - 6.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Role: Digital Relationship Executive E-Channel Sales (ICICI Lombard) Employment Type: Full-time | Directly on Banks Payroll Location: Sector 30, Vashi, Navi Mumbai 400705 Key Responsibilities: Handle outbound sales calls and engage with customers through digital platforms. Promote and sell bank products and services such as credit cards, loans, or insurance. Generate leads, follow up with potential customers, and convert inquiries into sales. Understand customer needs and recommend appropriate financial products. Achieve monthly and quarterly sales targets and maintain performance standards. Maintain accurate customer and sales records in the system. Ensure compliance with all bank policies,...

Posted 1 day ago

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1.0 - 6.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Role: Bank On-Roll Digital Sales Officer E-Channel (ICICI Lombard) Employment Type: Full-time | Directly on Banks Payroll Location: Vashi, Navi Mumbai About the Role: The E-Channel (Digital Sales) role involves engaging with potential customers through digital and telephonic channels to promote and sell the banks financial products. The position requires individuals who are proactive, target-oriented, and have strong communication and persuasion skills. The candidate will be responsible for driving digital sales performance, meeting assigned targets, and maintaining customer satisfaction. Key Responsibilities: Handle outbound sales calls and engage with customers through digital platforms. P...

Posted 1 day ago

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2.0 - 7.0 years

5 - 10 Lacs

mumbai, thane, mumbai (all areas)

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Primary Responsibilities Deepen customer relationships to increase overall relationship value. Acquire new Non-Resident (NR) accounts and generate referrals from existing customers. Drive remittances across all managed and sourced accounts. Conduct high-quality customer engagements over calls, following industry best practices. Promote adoption and usage of digital platforms such as mobile banking and the Optimus app. Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions. Profile customers and recommend suitable banking products based on their needs and preferences. Ensure effective onboarding for Mobile/Net Banking, Bill ...

Posted 1 day ago

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1.0 - 6.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Role: E-Channel (Digital Sales) On Roll Employment Type: Full-time | Directly on Banks Payroll Location: Vashi, Navi Mumbai About the Role: The E-Channel (Digital Sales) role involves engaging with potential customers through digital and telephonic channels to promote and sell the banks financial products. The position requires individuals who are proactive, target-oriented, and have strong communication and persuasion skills. The candidate will be responsible for driving digital sales performance, meeting assigned targets, and maintaining customer satisfaction. Key Responsibilities: Handle outbound sales calls and engage with customers through digital platforms. Promote and sell bank produc...

Posted 1 day ago

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0.0 - 3.0 years

1 - 2 Lacs

thanjavur

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Contact : Sridhar - 7397429376 Promote and sell financial products - Health & Life insurance Products Pitch about products & and investment plans to prospective/current customers via calls.

Posted 1 day ago

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0.0 - 2.0 years

0 - 2 Lacs

ahmedabad

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*Grow with Axis Bank - On Partner Payroll.!* *Location:* *Ahmedabad* *Position:* Realtionship officer *Department:* Telesales *Eligibility:* 12th Pass & Above (Graduates Welcome!) *Experience:* Freshers & Experienced Sales Professionals *Job Type:* Sales *Salary:* Fixed Monthly Salary + Lucrative Incentives *Interested? Lets Talk!* Contact *HR Khiloni Karia* via Call/WhatsApp: *6356708870*

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0.0 - 3.0 years

2 - 3 Lacs

noida

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Role & responsibilities: Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Primary Responsibilities: Responsible for ensuring delivery of competent and consistent service in line with set standards that result...

Posted 1 day ago

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0.0 - 3.0 years

2 - 3 Lacs

noida

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Role & responsibilities: Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Primary Responsibilities: Responsible for ensuring delivery of competent and consistent service in line with set standards that result...

Posted 1 day ago

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0.0 - 5.0 years

1 - 2 Lacs

chennai, bengaluru

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Hiring Freshers & Experience candidates Customer Support Role- Voice. Salary 12k to 16k Inhand For Bangalore 18k to 22k Inhand 6 Days Working Languages: Good English & Tamil/ Hindi Call Balakarthika 9898014307 for more info . .

Posted 1 day ago

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0.0 - 5.0 years

1 - 2 Lacs

chennai, bengaluru

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Opening for Freshers & Experience candidates in BPO Domain English + Tamil/ Hindi is required. Job Role- Providing customer support. Salary Chennai 14k to 17k depending on experience For Bangalore- 18k to 22k Inhand Call Balakarthika 9898014307 . Required Candidate profile Graduation not mandatory Should be comfortable in work from office Immediate joiners required. Call Balakarthika 9898014307 For More Info . .

Posted 1 day ago

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1.0 - 5.0 years

3 - 4 Lacs

noida, greater noida, delhi / ncr

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Urgent hiring for Kotak Mahindra Bank Ltd. For the Post of Phone Banking officer (PBO) for Noida (Sec-16 & Sec-125,) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). =========================================================================== Job Designation: Phone Banking Officer (PBO) Role Category : Customer Services (Inbound Voice Process) Job Grade : Assistant Manager M -1 & Deputy Manager - M2 Job Locations: Noida (Sec-16 & Sec-125) And Mumbai - (Thane) This is "Con...

Posted 1 day ago

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0.0 - 5.0 years

0 - 2 Lacs

indore, chennai, bengaluru

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Hiring for Tamil Customer Support / Customer Service Must be 10+2 Pass. Day shift, 6 Days working, Contact- Sukriti -8176976655 Palak-8115955507 Aasaavari-7460011159 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 23,000 CTC Relocation Support: Up to 10,000 Great incentives plan Must be 10+2 Pass * Perks and benefits Salary + Provident Fund + Good Incentives

Posted 1 day ago

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0.0 - 5.0 years

0 - 2 Lacs

indore, hyderabad, bengaluru

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Hiring for Kannada Customer Support / Customer Service Must be 10+2 Pass. Day shift, 6 Days working, Contact - "Call Sukriti -8176976655 Palak-8115955507 Aasaavari-7460011159 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 23,000 CTC, 19500 In Hand Relocation Support: Up to 10,000 Great incentives plan * Perks and benefits Salary + Provident Fund + Good Incentives

Posted 1 day ago

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0.0 - 5.0 years

0 - 2 Lacs

indore, chennai, bengaluru

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Hiring for Malayalam Customer Support / Customer Service for Indore, Chennai, Hyderabad Location Must be 10+2 Pass. Day shift, 6 Days working, Contact- Sukriti -8176976655 Palak-8115955507 Aasaavari-7460011159 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 20,000 CTC Relocation Support: Up to 10,000 Great incentives plan Must be 10+2 Pass * Perks and benefits Salary + Provident Fund + Good Incentives

Posted 1 day ago

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0.0 - 5.0 years

0 - 2 Lacs

hyderabad, chennai, bengaluru

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Hiring For Hindi Customer Care / Support Profiles The position requires the candidate to work from the office, so the candidate must be ready to relocate to Chennai. 12 pass or Graduation Fresher / Experience Best salary & incentives * Required Candidate profile Should be ready to move to Chennai 5 days working 2-day rotational off Must know Hindi .Call Sukriti -8176976655 Palak-8115955507 Aasaavari-7460011159 Arjuna-9810615875 * Perks and benefits Salary + Provident Fund + Good Incentives

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0.0 - 5.0 years

1 - 2 Lacs

chennai, bengaluru

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Hiring for Top BPO- Customer Support Role Fluency in Hindi is Mandatory. Graduation Mandatory. Work from Office. 6 days Working. Salary 18k to 22k in hand Call Balakarthika 9898014307 For More Info . .

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0.0 - 5.0 years

1 - 2 Lacs

chennai, bengaluru

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Freshers & Experience are eligible. Customer Support Salary Fresher & Experienced- 18K to 22k In hand Location: Bangalore Graduation: Mandatory 6 Days Working days Languages: Hindi, English Call Balakarthika 9898014307 For More Info . .

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Exploring Phone Banking Jobs in India

Phone banking jobs in India are on the rise, with many financial institutions and banking firms looking to hire talented individuals to handle customer queries and provide assistance over the phone. This sector offers great career opportunities for job seekers who have excellent communication skills and a passion for customer service.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bengaluru
  4. Chennai
  5. Hyderabad

Average Salary Range

The average salary range for phone banking professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the phone banking sector, a career typically progresses from a Customer Service Representative to a Team Leader, then to a Phone Banking Manager. Further advancement can lead to roles such as Customer Service Head or Operations Manager.

Related Skills

In addition to strong communication and customer service skills, phone banking professionals are often expected to have knowledge of banking products and services, good problem-solving abilities, and proficiency in using CRM software.

Interview Questions

  • What do you understand by phone banking? (basic)
  • How would you handle an irate customer over the phone? (medium)
  • Can you explain the process of opening a new bank account to a customer? (medium)
  • How do you ensure customer data confidentiality during phone interactions? (advanced)
  • Have you ever had to upsell a banking product or service to a customer? How did you approach it? (medium)
  • How do you stay updated on new banking regulations and policies? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (advanced)
  • What metrics do you think are important to track in a phone banking role? (medium)
  • How do you prioritize and manage your workload in a fast-paced phone banking environment? (medium)
  • Can you walk me through a typical day in your current/previous phone banking role? (basic)
  • How do you handle technical issues or system failures during a customer call? (advanced)
  • Have you ever had to make a judgment call in a customer interaction? Can you give an example? (medium)
  • How do you ensure accuracy in processing customer requests over the phone? (basic)
  • What strategies do you use to build rapport with customers over the phone? (medium)
  • How do you handle confidential customer information according to data protection regulations? (advanced)
  • Can you explain the importance of cross-selling and upselling in a phone banking role? (basic)
  • How do you handle a high volume of incoming calls while maintaining quality customer service? (medium)
  • What steps do you take to ensure customer satisfaction in every interaction? (basic)
  • How do you handle disputes or complaints from customers? (medium)
  • Have you ever had to de-escalate a tense situation with a customer? How did you approach it? (medium)
  • How do you keep up with industry trends and changes in the banking sector? (basic)
  • Can you walk me through a challenging situation you faced in a phone banking role and how you resolved it? (advanced)
  • What motivates you to work in a phone banking role? (basic)
  • How do you handle stress and pressure in a high-volume phone banking environment? (medium)
  • How do you ensure that you are meeting or exceeding your performance targets in a phone banking role? (medium)

Closing Remark

As you prepare for phone banking job interviews, remember to showcase your communication skills, problem-solving abilities, and customer-oriented approach. With the right preparation and confidence, you can land a rewarding career in the phone banking sector in India. Good luck!

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