Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Location: Gurgaon
Employment Type: Full-Time
Shift: US Time Zone / Night Shift (IST)
As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performance and meet client expectations.
- Monitor attrition and engagement scores, implement retention strategies.
.
- Domain Expertise: US Banking Inbound customer service operations.
- Technical Skills: Genesys platform, SLA/KPI management.
- Client-Centric Approach: Strong stakeholder and client management skills.
- Leadership: Proven ability to lead and develop large teams.
- Communication: Exceptional verbal and written communication skills.
NLB Services
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