Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Oversee the end-to-end delivery of IT services like Testing, Application Development, ensuring they meet client expectations and SLAs (Service Level Agreements).
Act as the main point of contact for clients, ensuring strong relationships and clear communication.
Coordinate with internal teams to ensure timely resolution of service-related issues and requests.
Monitor and report on service performance, identifying opportunities for improvement.
Lead and motivate a team of service delivery professionals, ensuring optimal performance and professional development.
Ensure that team members are adequately trained and supported in achieving operational goals.
Foster a collaborative, customer-focused team environment.
Analyze service performance metrics to identify areas for improvement and implement corrective actions.
Drive process improvement initiatives to enhance efficiency and client satisfaction.
Stay up to date with the latest IT service delivery trends and best practices.
Build strong relationships with key client stakeholders to understand their needs and ensure service alignment.
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