8 - 13 years
20 - 25 Lacs
Posted:20 hours ago|
Platform:
Work from Office
Full Time
Lead and manage ITSM delivery teams to ensure timely, efficient, and high-quality service delivery.
Oversee IT service operations including incident, problem, change, configuration, and service request management.
Define, implement, and continuously improve ITSM processes, aligning with ITIL best practices.
Ensure compliance with SLAs, OLAs, and KPIs while maintaining high customer satisfaction.
Drive process automation and digital transformation initiatives within ITSM.
Collaborate with business stakeholders to understand requirements and align IT service delivery accordingly.
Manage escalations, risk, and issue resolution proactively.
Mentor, coach, and develop ITSM leaders and teams to build capability and performance.
Monitor ITSM metrics and reporting for continuous improvement and decision-making support.
Deloitte Consulting
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