Delivery Lead Manager-Messaging

About The Role
Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do
We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigationsyou will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. Youll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for
Attention to detail with a process-oriented mindsetHigh level of discretion and sound judgment in handling sensitive accountsEffective written communication skills and documentation abilitiesAbility to work independently and manage time efficiently across multiple workflowsKnowledge or experience of having used enterprise business suites such as Google WorkspaceManual product activationAccount review & risk flaggingProgram audit & policy adherenceEnglish language competency Shareholder communications Documentation and Justification
Roles and Responsibilities: ¢In this role you are required to identify and assess complex problems for area of responsibility¢ The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors¢ Requires adherence to strategic direction set by senior management when establishing near-term goals¢ Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach¢ Some latitude in decision-making in involved¢ you will act independently to determine methods and procedures on new assignments¢ Decisions individual at this role makes have a major day to day impact on area of responsibility¢ The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture¢ Please note that this role may require you to work in rotational shiftsProduct ActivationsManually review and process product activation requests within a defined product suiteValidate eligibility criteria and ensure all activation guidelines are metLog and document all activation decisions with accuracy and compliance checksProgram MaintenanceConduct routine and ad-hoc account reviews for participating non-profitsIdentify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteriaDocument all actions taken in internal systems and escalate questionable cases as per SOPsSupport for Initiatives & Special ProjectsProvide operational support for onboarding new programs or partnersParticipate in one-time deep-dive investigations into anomalies or specific request categoriesCollaborate with cross-functional teams to execute special project deliverables tied to product operations
QualificationAny Graduation