Delivery Lead Manager-Messaging

 About The Role  

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigationsyou will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You’ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for? ?Attention to detail with a process-oriented mindset?High level of discretion and sound judgment in handling sensitive accounts?Effective written communication skills and documentation abilities?Ability to work independently and manage time efficiently across multiple workflows?Knowledge or experience of having used enterprise business suites such as Google WorkspaceManual product activationAccount review & risk flaggingProgram audit & policy adherenceEnglish language competency Shareholder communications Documentation and Justification

Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area of responsibility

The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors

Requires adherence to strategic direction set by senior management when establishing near-term goals

Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach

Some latitude in decision-making in involved

you will act independently to determine methods and procedures on new assignments

Decisions individual at this role makes have a major day to day impact on area of responsibility

The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts?Product Activations?Manually review and process product activation requests within a defined product suite?Validate eligibility criteria and ensure all activation guidelines are met?Log and document all activation decisions with accuracy and compliance checks?Program Maintenance?Conduct routine and ad-hoc account reviews for participating non-profits?Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria?Document all actions taken in internal systems and escalate questionable cases as per SOPs?Support for Initiatives & Special Projects?Provide operational support for onboarding new programs or partners?Participate in one-time deep-dive investigations into anomalies or specific request categories?Collaborate with cross-functional teams to execute special project deliverables tied to product operations
 Qualification Any Graduation