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SAP-AMS-Service Delivery Manager

6 - 11 years

11 - 16 Lacs

bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

service delivery resource management escalation handling sap service management sla change management retail pmp application management leadership portfolio management finance

Work Mode

Work from Office

Job Type

Full Time

Job Description


Your Role
Key Responsibilities
  • Governance & Delivery
  • Own end-to-end service delivery governance for SAP AMS.
  • Act as primary interface between ATG stakeholders and AMS teams.
  • Ensure SLA compliance, performance reporting, and escalation management.
  • Operational Excellence
  • Drive governance forums, dashboards, and KPI presentations.
  • Oversee incident, problem, and change management processes.
  • Portfolio & Resource Management
  • Manage enhancement portfolio, resource allocation, and demand prioritization.
  • Collaboration
  • Work with ATG CoE and SAP RISE teams for release planning and upgrades.
  • Continuous Improvement
  • Optimize service quality and reduce ticket volumes.

    • Your Profile
  • Experience: 14-16 years in SAP AMS service delivery and governance.
  • SAP Expertise: Strong knowledge of SAP S/4HANA Finance & Retail modules and AMS processes.
  • Frameworks & Tools: ITIL v4, service management tools (e.g., BMC Helix), SAP CALM.
  • Governance & Reporting: SLA management, KPI dashboards, escalation handling.
  • Leadership: Excellent communication, stakeholder engagement, and portfolio management.
  • Certifications: ITIL v4, PMP (preferred).

    • Key Skills
  • SAP AMS (Application Management Services)
  • Service Delivery Manager
  • S/4 Hana

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