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Jobs in bengaluru
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Concentrix
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Operations Team Lead

Operations Team Lead

5 - 10 years

|

5 - 9 Lacs

Posted:15 hours ago| Platform:

Apply

Skills Required

lead operations international banking international voice team management call center operations shrinkage sla management csat aht attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Leads

Key Responsibilities:

Lead and manage a team handling
International Banking processes
(Collections / Voice / Back Office).
Monitor team performance, ensure SLA compliance, and maintain quality standards.
Handle escalations and provide timely resolutions.
Conduct team huddles, coaching sessions, and performance reviews.
Drive process improvements and enhance customer experience.
Ensure compliance with banking regulations and company policies.

Required Skills & Qualifications:

Overall 4+ years of experience in BPO operations
, with
minimum 1 year as a Team Lead
.
Strong communication and leadership skills.
Domain knowledge in
Collections /Voice / Back Office banking processes
.
Ability to manage performance metrics and achieve targets.
Flexible to work in
rotational shifts
.

Education:

Graduate in any discipline

Shift:

Work location:

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