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Operations Team Lead

Operations Team Lead

Cotiviti

5 - 10 years

4 - 9 Lacs

hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

lead operations international voice process team handling kpi operations team handling process implementation sla shrinkage attrition optimization leadership skills excellent communication skills team leading kra people management skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Aspirant's

We are excited to announce that we are

Position:

Requirements & Responsibilities:

Experience:

Minimum

1+ year of Team Lead experience on papers(No SME / Acting Team lead would consider).
Communication:

Must possess

excellent verbal and written communication skills.
People Management:

Proven ability in

managing teams and driving performance.
Performance Metrics:

Strong understanding and hands-on experience in handling:
KRAs (Key Result Areas)
KPIs (Key Performance Indicators)
SLAs (Service Level Agreements)
Operational Management:

Exposure to managing

Attrition, Shrinkage, and

Process Transitions.
Domain Preference:
International Voice Process

background preferred.
US Healthcare experience

will be an added advantage.
Project Management:

Capable of

handling multiple projects

simultaneously.
Technical Skills:

Proficient in

MS Office (Word, PowerPoint, Excel).

If you or someone you know fits the above criteria, please share your updated resume with us.

Email your applications to:

Subject Line:

Lets grow together and lead the way to success!

Regards,

Talent Acquisition Team

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