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Trigent Software
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Operations Team Lead

Operations Team Lead

Trigent Software

5 - 10 years

|

5 - 7 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

team handling call center operations bpo operations lead operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education:

Bachelors degree.

Experience:

Minimum 5 years of experience in a contact center environment.
Proven experience in a supervisory or team leader role, preferably in an international voice
contact center.

Skills:

Excellent leadership and people management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.
Proficiency in using contact center software and CRM systems.
Other Requirements:
Flexibility to work in different shifts, including nights and weekends.
Strong understanding of customer service principles and practices.
Ability to handle high-pressure situations calmly and effectively.

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Trigent Software

IT Services and IT Consulting

Southborough MA

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