Operations Team Lead

3 years

0 Lacs

Posted:6 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Team Leader – Operations | Mumbai (Thane) | Quantanite

Full-Time • Onsite (WFO) • Growth Opportunity in a Global Organisation


About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with a strong human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service — every time.


smart tech and even smarter people


Position Overview

Team Leader – Operations

This is a hands-on leadership role that requires strong people management, operational discipline, and a commitment to Quantanite’s values.

This role is fully onsite (WFO) in Mumbai.


Key Responsibilities

Core Operations

  • Oversee daily planning, workflow execution, and team performance
  • Ensure consistent achievement of SLAs, KPIs, and quality standards
  • Conduct regular coaching, feedback sessions, and performance discussions
  • Monitor compliance with all company policies and operational processes
  • Drive training and development plans for team members
  • Apply Quantanite’s performance and disciplinary frameworks fairly and consistently

Leadership & People Development

  • Motivate, mentor, and support your team to build a high-performance culture
  • Role-model Quantanite’s values and promote operational excellence
  • Support onboarding and integration of new team members

Client Support & Continuous Improvement

  • Assist the Operations Manager in identifying risks, gaps, and opportunities
  • Escalate issues appropriately after exhausting internal channels
  • Maintain strong client satisfaction through accurate and proactive delivery

Compliance & Reporting

  • Ensure strict adherence to data protection, confidentiality, and information security standards
  • Support and conduct WBRs (Weekly Business Reviews) and MBRs (Monthly Business Reviews)
  • Maintain accurate reporting and performance metrics for internal and client-facing use


Qualifications

Essential

  • Graduate degree from a recognised university/institute
  • 2–3 years’ experience in operations, team leadership, or a similar supervisory role
  • Strong computer literacy (MS Office, spreadsheets, presentations)
  • Solid process knowledge, strong cognitive ability, and results-oriented mindset
  • Experience conducting MBRs/WBRs and supporting client onboarding
  • Excellent English communication skills (advanced reading, writing, listening, and speaking)
  • Strong skills in problem-solving, decision-making, coaching, empathy, and people management


Preferred

  • Experience in BPO or customer experience environments
  • Familiarity with workflow tools, CRM systems, or onboarding software
  • Additional Indian or international language proficiency



What We Offer

  • Work Model:

    Full-time, onsite (WFO) at our Mumbai delivery centre
  • Development:

    Leadership training, structured career pathways, and continuous learning
  • Culture:

    Inclusive, supportive, and people-first environment where performance is recognised
  • Benefits:

    Market-aligned compensation, health benefits, and cross-regional collaboration opportunities


Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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