Role & responsibilities : Addressing user tickets (ITSM) regarding hardware, software, and networking via Remote or Desk visit Walking users through installing applications and computer peripherals Asking targeted questions to diagnose problems. Job brief We are looking for a Desktop Support Engineer to provide technical assistance to our Users. You will help install, upgrade, and troubleshoot hardware and software systems. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Conduct remote troubleshooting. Co-ordinate with multiple internal IT Teams till issue resolution Customize desktop applications to meet user needs. Record technical issues and solutions in logs/tickets and ensure SLA compliance. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create, update & manage technical documentation and manuals. IT Assets (Hardware & Software) Inventory. Antivirus, DLP & Patch Management Compliance (Monitoring/Reporting/Ensuring) Troubleshoot Network (LAN, Wi-Fi & Network Switch/Firewalls (Switch & Firewalls troubleshooting will be under Network teams supervision or guidance) Issues Requirements and skills Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for at least 3 years. Must be familiar with ITIL & ITSM concepts. Must have handled VIP User Support. Hands-on experience with Windows/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills & Ownership Customer-oriented attitude

Role & responsibilities Key Responsibilities: Network & IT Infrastructure: Support LAN/WAN, routers, switches, firewalls, and Wi-Fi networks . Troubleshoot network connectivity issues and ensure minimal downtime. Monitor server performance, backups, and security updates . Assist in managing Active Directory, DNS, DHCP, and VPN configurations . Ensure compliance with IT security policies and best practices . Network & IT Infrastructure: Support LAN/WAN, routers, switches, firewalls, and Wi-Fi networks . Troubleshoot network connectivity issues and ensure minimal downtime. Monitor server performance, backups, and security updates . Assist in managing Active Directory, DNS, DHCP, and VPN configurations . Ensure compliance with IT security policies and best practices . User Support & Documentation: Provide technical guidance to end-users and maintain IT documentation. Maintain asset inventory and IT support logs. Assist in new user onboarding and IT setup . Preferred candidate profile Perks and benefits

Job Summary: We are seeking a highly skilled Full Stack Developer with expertise in .NET technologies to join our growing team. The ideal candidate should have strong experience in developing web applications using ASP.NET (MVC/Core), C#, and frontend frameworks like Angular or React. You will be responsible for developing, testing, and deploying high-quality software solutions across both frontend and backend. Key Responsibilities: Design, develop, and maintain scalable and robust web applications using .NET (Core or MVC). Develop and consume RESTful APIs and integrate with third-party services. Work on the frontend using Angular, React, or similar modern frameworks. Collaborate with product managers, designers, and other developers to define and deliver features. Write clean, maintainable, and efficient code following best practices. Ensure performance, security, and responsiveness of applications. Conduct code reviews and mentor junior developers when needed. Participate in agile ceremonies such as sprint planning, stand-ups, and retrospectives.

Role & responsibilities ServiceDesk Engineer Your Team L1 ServiceDesk Your day at work will be like (Roles & Responsibilities) Serving as the first point of contact for customers, seeking technical assistance over the phone or email on shift basis (24/7 Support Operations) Taking ownership of customer issue and performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers. Incident Management through IT Service desk (ServiceNow) Incident Assigning & Categorization, Direct unresolved issues to the next level of support personnel Provide accurate information on services to customers. Follow-up and update customer status and information Identify and suggest possible improvements on procedures. Proficiency in English Excellent communication skills This job might be for you if you have the following skills (Skills, Experience) Bachelors Degree in Computer Science or a related field, or relevant work experience 6 months - 1 year Experience as ServiceDesk engineer. Incident management and ServiceDesk process understanding. Application Support- Providing solutions for Applications and software troubleshooting. Active Directory Management - User ID Unlock, OU Movement, ID Creation Software Installation/Uninstallation You will stand out if you have the following (Good to have) Good to have basic understanding on ServiceNow and Incident management Your Place of work Mumbai & Bangalore - India Preferred candidate profile

Role & responsibilities Remote and smart hands services in the data center. Document and monitor service tickets for resolutions and customer interactions. Install and configure IT hardware (servers, storage, network equipment). Execute passive cabling and patching per the Statement of Work (SOW). Organize, label, and manage cables for a clean environment. Handle rack power cabling, including power cycling and testing. Replace defective components (memory cards, fans, NIC cards). Diagnose LAN cables, set up IPs, and prepare devices for network configuration. Perform functional, connectivity, and system performance tests. Provide remote and onsite troubleshooting support. Transfer equipment and documentation to relevant teams post-installation. Prepare detailed reports on activities and issues resolved. Manage material movements (inward/outward). Reorganize and verify cabling connections. Coordinate with local couriers for RMA processes. Assist customer representatives with escort services as needed. Configure hardware, network, and software settings (IP assignment, installations). Diagnose and resolve hardware/software issues, updating configurations. Maintain accurate records of installations and configurations. Ensure a clean and hazard-free work area. Document all activities and test results. Preferred candidate profile

Role & responsibilities Documentation Managing Data entry ,record keeping, filling and administrative support, maintain office supplies and handle basic communication tasks. Accuracy and attention to details are crucial in their work. Daily Meeting/Team Collaboration Conducting daily stand-up meeting to discuss the critical calls and SLA Breached IT Requests and monitor the engineer issue and them to find out easy solution with help pf team. Also Maintaining the discussion report and circulating the daily MOM with the Whole IT team.Process Review the timesheet and share the respective intermediated Supervisor of each Engineer and also review the attendance of all engineers and monitor individual performance and guide and help them to improve the quality of work as per Organization standard policy Invoices. Maintaining All invoices and making entries on GRN data and mailing to stake holders to stake holders and taking follow up from them. Global report:- Sending Global report every 15 days and scheduling shift of 24/7 on weekends.Other Activities As per client recquirements participates in Activities. Preferred candidate profile