Service Desk Engineer

Role & responsibilities ServiceDesk Engineer Your Team L1 ServiceDesk Your day at work will be like (Roles & Responsibilities) Serving as the first point of contact for customers, seeking technical assistance over the phone or email on shift basis (24/7 Support Operations) Taking ownership of customer issue and performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers. Incident Management through IT Service desk (ServiceNow) Incident Assigning & Categorization, Direct unresolved issues to the next level of support personnel Provide accurate information on services to customers. Follow-up and update customer status and information Identify and suggest possible improvements on procedures. Proficiency in English Excellent communication skills This job might be for you if you have the following skills (Skills, Experience) Bachelors Degree in Computer Science or a related field, or relevant work experience 6 months - 1 year Experience as ServiceDesk engineer. Incident management and ServiceDesk process understanding. Application Support- Providing solutions for Applications and software troubleshooting. Active Directory Management - User ID Unlock, OU Movement, ID Creation Software Installation/Uninstallation You will stand out if you have the following (Good to have) Good to have basic understanding on ServiceNow and Incident management Your Place of work Mumbai & Bangalore - India Preferred candidate profile