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Jobs in greater noida
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Coforge
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Service Desk Engineer

Service Desk Engineer

2 - 6 years

|

2 - 5 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

help desk operations it service desk service desk service desk management support services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Provide technical support to customers through phone, email, or chat channels for IT-related issues.
Troubleshoot and resolve customer complaints related to software applications, hardware devices, and network connectivity.
Escalate complex issues to senior engineers or third-party vendors when necessary.
Document all interactions with customers using CRM software for tracking purposes.

Job Requirements :

2-6 years of experience in an IT Service Desk environment.
Strong knowledge of help desk operations, service desk management, and support services.
Excellent communication skills with the ability to handle multiple conversations simultaneously.

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