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Service Desk Engineer

Service Desk Engineer

Persistent

4 - 8 years

17 - 32 Lacs

bengaluru

Posted:14 hours ago| Platform:

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Skills Required

servicenow autopilot. bitlocker conditional access jira service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Position:

Were seeking a seasoned EUC/Service Desk Engineer to manage and enhance our end-user computing environment and frontline IT support operations. You will own endpoint lifecycle, drive service excellence across Incident/Request/Problem/Change processes, and improve experience through automation, standardization, and proactive monitoring. This role partners closely with Infra/Network/Security teams to ensure a secure, reliable, and modern workplace.

Role: Service Desk Engineer
Location: Bangalore
Experience: 4 to 8 Years
Job Type: Full Time Employment

What You'll Do:

5+ years in EUC/Service Desk with L2/L3 responsibilities in mid/large environments.
Deep expertise in Windows 10/11, macOS basics, and Microsoft 365 administration.
Strong hands-on with Intune and/or SCCM/MECM (collections, deployments, compliance, patching).
Experience with Azure AD / Entra ID, MFA, Conditional Access, BitLocker, Autopilot.
Solid ITSM knowledge: Incident/Problem/Change; tools such as ServiceNow or Jira Service Management.
PowerShell scripting for automation and troubleshooting; log analysis and diagnostics.
Endpoint security exposure (EDR/AV, disk encryption, vulnerability remediation).
Excellent communication, customer service mindset, and stakeholder management.

Expertise You'll Bring:

Develop PowerShell scripts and automation for onboarding, patching, compliance checks, and reporting.
Integrate ITSM (e.g., ServiceNow, Jira Service Management) with endpoint tools for end-to-end workflows.
Standardize builds, GPOs, and compliance baselines; maintain software catalog and packaging.
Partner with Network/Security/Infra teams on rollouts, zero-day patching, and audits.
Vendor management: coordinate with OEMs, MSPs, and license providers; manage AMC/Asset warranty.
Conduct user training sessions; champion digital workplace adoption and self-service.
Implement and audit policies aligned to ISO 27001, SOC 2, and internal controls.
Maintain asset inventory, license compliance, and support internal/external audits.
Document risk assessments and remediation plans; maintain DR/BCP playbooks relevant to EUC.

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

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Service Desk Engineer