68 Bitlocker Jobs

Key Responsibilities: Provide technical support for desktops, laptops, printers, and other end-user devices. Manage and resolve user tickets through a ticketing tool within defined SLAs. Install, configure, and troubleshoot Windows operating systems (Windows 10/11) . Set up and troubleshoot Microsoft Outlook (email configuration, PST issues, mailbox setup). Perform hardware/software upgrades and routine maintenance. Support remote users through remote access tools. Maintain inventory of IT assets and document resolutions. Coordinate with vendors for hardware support when needed. Required Skills & Qualifications: Minimum 2 year of experience in desktop support or IT helpdesk. Proficient in using ticketing tools like ServiceNow, Zendesk, Freshdesk, or similar. Strong knowledge of Windows OS installation and configuration . Experience with Microsoft Outlook configuration and troubleshooting . Basic networking knowledge (LAN, DNS, IP configuration). Good communication and interpersonal skills. Ability to work independently and handle pressure situations.

We are hiring for CMI Level 5 Company For Desktop Support In Hyderabad Job Role Must have :- Desktop Support, troubleshooting, configuration, O365 knowledge, Bit Locker, SCCM Agent Good Experience - Audio Video , Video Conference Required Candidate profile Experience - 1.5 Years Location - Hyderabad

Job Title : Endpoint Security Specialist Location: CSAPL-Bengaluru Years of Experience : 5-7 Years Job Summary The Endpoint Security Specialist will be responsible for providing comprehensive endpoint security support, focusing on multi-vendor security solutions to protect corporate devices. This role involves administering Azure MS Defender Endpoint, managing encryption technologies, and ensuring compliance with security protocols. The ideal candidate will have a strong background in endpoint protection and patch management, with a proactive approach to incident resolution. Responsibilities Administer and support Azure MS Defender Endpoint, ensuring optimal performance and compliance. Provide support for BitLocker, including recovery key management and compliance monitoring. Assist end-users with S/MIME and PGP email encryption issues and enrollment requests. Monitor and troubleshoot endpoint security solutions, including Trellix and Microsoft Defender. Support Data Loss Prevention (DLP) initiatives, including incident resolution and exception requests. Prepare and present compliance reports to stakeholders on a regular basis. Follow established processes for ticket resolution and maintain proactive communication with team members. Engage in continual service improvement initiatives and contribute to knowledge management efforts. Participate in team meetings and adhere to incident, problem, and change management processes. Mandatory Skills More than 5 years of IT experience with a minimum of 3 years in endpoint protection and patch management. Proficient in administering Azure MS Defender Endpoint. Experience with BitLocker, Azure Active Directory (AAD), and encryption technologies (S/MIME, PGP). Fundamental knowledge of endpoint security solutions (Trellix Endpoint Security, Windows Defender Antivirus). Strong troubleshooting and problem-solving skills. Ability to monitor security compliance and generate reports. Excellent Effective Communication and Stakeholder Management skills. Experience in handling Incident Management tickets efficiently. Preferred Skills Basic understanding of Data Loss Prevention (Trellix Endpoint DLP, Microsoft Purview DLP). Good understanding of network and client/server related terminologies. Willingness to work in 16x5 support shifts and on-call support during off-business hours. Ability to think independently and find solutions to complex issues. Customer and team-oriented with outstanding communication skills. Relevant MS 365 Certified: Security Admin Associate. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 5-7 years of relevant experience in IT security, specifically in endpoint protection. Experience in a large organization with globally distributed personnel and operations is preferred.

Job Summary: We are seeking a skilled and proactive Desktop Support Engineer with 1 - 3 years of hands-on experience in providing end-user technical support. The ideal candidate will have in-depth knowledge and experience with OS installations, Microsoft Outlook configuration, troubleshooting BSOD (Blue Screen of Death) issues, managing BitLocker encryption, and installing/configuring antivirus software. Key Responsibilities: Provide first-level support for desktop/laptop systems (Windows-based), including installation, configuration, and troubleshooting. Install and configure operating systems (Windows 10/11) and required application software. Troubleshoot and resolve hardware/software issues including BSOD (Blue Screen of Death) errors. Set up and configure Microsoft Outlook accounts, including PST/OST file management and connectivity issues. Administer and troubleshoot BitLocker encryption, recovery keys, and related security policies. Install, configure, and update antivirus software ensuring systems are protected and compliant with organizational standards. Respond to support tickets via service desk tools and ensure timely resolution and documentation. Maintain asset inventory and update system records regularly. Collaborate with other IT teams for issue escalation and resolution. Provide remote and on-site support as needed. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). 13 years of hands-on experience in desktop support or technical support roles. Strong troubleshooting skills related to hardware, software, and peripherals. Proficiency in Windows OS installation and configuration. Experience with Microsoft Outlook setup , profile management, and troubleshooting. Solid understanding of BitLocker drive encryption and recovery. Familiarity with common antivirus software deployment and maintenance (e.g., Symantec, McAfee, Windows Defender). Good understanding of BSOD errors and methods of diagnosis and resolution. Excellent communication and customer service skills. Ability to work independently and prioritize tasks efficiently. For more informations, Kindly contact: Surya-HR : 9025841047

Job Summary: We are seeking a skilled and proactive Desktop Support Engineer with 1 - 3 years of hands-on experience in providing end-user technical support. The ideal candidate will have in-depth knowledge and experience with OS installations, Microsoft Outlook configuration, troubleshooting BSOD (Blue Screen of Death) issues, managing BitLocker encryption, and installing/configuring antivirus software. Key Responsibilities: Provide first-level support for desktop/laptop systems (Windows-based), including installation, configuration, and troubleshooting. Install and configure operating systems (Windows 10/11) and required application software. Troubleshoot and resolve hardware/software issues including BSOD (Blue Screen of Death) errors. Set up and configure Microsoft Outlook accounts, including PST/OST file management and connectivity issues. Administer and troubleshoot BitLocker encryption, recovery keys, and related security policies. Install, configure, and update antivirus software ensuring systems are protected and compliant with organizational standards. Respond to support tickets via service desk tools and ensure timely resolution and documentation. Maintain asset inventory and update system records regularly. Collaborate with other IT teams for issue escalation and resolution. Provide remote and on-site support as needed. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). 13 years of hands-on experience in desktop support or technical support roles. Strong troubleshooting skills related to hardware, software, and peripherals. Proficiency in Windows OS installation and configuration. Experience with Microsoft Outlook setup , profile management, and troubleshooting. Solid understanding of BitLocker drive encryption and recovery. Familiarity with common antivirus software deployment and maintenance (e.g., Symantec, McAfee, Windows Defender). Good understanding of BSOD errors and methods of diagnosis and resolution. Excellent communication and customer service skills. Ability to work independently and prioritize tasks efficiently. For more informations, Kindly contact: Surya-HR : 9025841047

Job Summary: We are seeking a skilled and proactive Desktop Support Engineer with 1 - 3 years of hands-on experience in providing end-user technical support. The ideal candidate will have in-depth knowledge and experience with OS installations, Microsoft Outlook configuration, troubleshooting BSOD (Blue Screen of Death) issues, managing BitLocker encryption, and installing/configuring antivirus software. Key Responsibilities: Provide first-level support for desktop/laptop systems (Windows-based), including installation, configuration, and troubleshooting. Install and configure operating systems (Windows 10/11) and required application software. Troubleshoot and resolve hardware/software issues including BSOD (Blue Screen of Death) errors. Set up and configure Microsoft Outlook accounts, including PST/OST file management and connectivity issues. Administer and troubleshoot BitLocker encryption, recovery keys, and related security policies. Install, configure, and update antivirus software ensuring systems are protected and compliant with organizational standards. Respond to support tickets via service desk tools and ensure timely resolution and documentation. Maintain asset inventory and update system records regularly. Collaborate with other IT teams for issue escalation and resolution. Provide remote and on-site support as needed. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). 13 years of hands-on experience in desktop support or technical support roles. Strong troubleshooting skills related to hardware, software, and peripherals. Proficiency in Windows OS installation and configuration. Experience with Microsoft Outlook setup , profile management, and troubleshooting. Solid understanding of BitLocker drive encryption and recovery. Familiarity with common antivirus software deployment and maintenance (e.g., Symantec, McAfee, Windows Defender). Good understanding of BSOD errors and methods of diagnosis and resolution. Excellent communication and customer service skills. Ability to work independently and prioritize tasks efficiently. For more informations, Kindly contact: Surya-HR : 9025841047

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc). This job requires travelling which includes local & projects need basis. Preferred candidate profile Certified With CCNA, MCSA, MCSE, Hardware & Networking or nay equivalent computer course

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : Apple macOS Management Good to have skills : Sustainable Supply Chain Strategy, Workplace Solutions, Microsoft Intune Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the solutions meet performance and security standards while also innovating and refining existing processes to enhance efficiency and effectiveness in cloud operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development of best practices for cloud application deployment and management.- Collaborate with stakeholders to gather requirements and translate them into technical specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Good To Have Skills: Experience with Microsoft Intune, Sustainable Supply Chain Strategy, Workplace Solutions.- Strong understanding of cloud infrastructure and services.- Experience with scripting languages for automation and configuration management.- Familiarity with security protocols and best practices in cloud environments. Additional Information:- The candidate should have minimum 3 years of experience in Apple macOS Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role :1. Hands on experience in O365 and outlook configuration2. Installing & configuring windows 10 OS3. Knowledge/Experience in SCCM, MDT, Zscaler proxy4. Basic experience in Symantec Antivirus/MacAfee/Trend Micro5. Work on experience in Bit locker/MacAfee Encryption6. Handling Installations and Upgrades Patches in windows7. Hands on experience on Active Directory,8. Good knowledge in Group policy9. Application installation and troubleshooting10. Basic knowledge on Network11. Experience on hardware of Thin Clients, Laptops, Desktops12. Experience in Incident, Service, Change management13. Installing and Configuring network printers14. Basic knowledge on Avaya Phones and Video conference15. Ability to work 24x5

Job Summary : As an Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our customer IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, maintaining computer systems, and ensuring optimal performance and security. You will act as the first point of contact for IT-related issues and work closely with other IT professionals to deliver high-quality support services. Additionally, you will support IT systems in our production line environments, ensuring minimal downtime and efficient operations. Key Responsibilities: • Technical Support: Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly. • System Maintenance: Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices. • Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance. • User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving. • Security & Compliance: Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures. • Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users. • Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery. • Continuous Improvement: Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services. • Wi-Fi and LAN Troubleshooting: Address connectivity issues for both Wi-Fi and Local Area Networks (LAN) to ensure stable, secure, and reliable network access. • Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations and resolving any application-related issues.

Position :- Desktop Eng L1 Experience :- Min 1 yr Location :- Bangalore, Pune, Ahmedabad, Jaipur, Vizag, Mumbai Shift timings and working days :- Rotational Shifts & 6 days working Desired Skills & Experience : Experience in supporting Laptop /Desktop Users Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8 ) Should have knowledge on first level hardware and local network troubleshooting. Basic Understanding on Office 365 Basic understanding of Antivirus, Basic Network Issues Installation of software Understanding of ITSM tool and ticket handling Good communication skills Good understanding of supporting Laptop /Tab/iPads as well. Provide technical support to end users on their day-to-day activities Monitor and perform the Compliance related activities and ensure the required compliance target is achieved. Publish daily/weekly/monthly reports as defined with zero errors. Monitor the mailbox Plan and execute any activity assigned and share progressive updates. Should be flexible to meet business needs. Handling VC device

Total Exp : 0-3yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Bangalore, sarjapur Venue_ S4, Doddakannelli, Kaikondrahalli, Sarjapur Road, Bengaluru, Karnataka 560035 Tuesday, Wednesday and Thursday 10 am onwards ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-4 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Job Location : Halol, Gujarat JD : 1) User application troubleshooting 2) End User Support 3) Software troubleshooting 4) Application support 5) OS installation 6) Anti Virus , Back up & Restore 7) Bit locker encryption 8) Active Directory 9) Outlook configuration, back up etc.

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage and maintain Apple macOS systems efficiently. Troubleshoot and resolve technical issues related to Apple macOS devices. Implement security measures to protect Apple macOS systems. Collaborate with team members to enhance workplace service delivery. Stay updated with the latest Apple macOS management trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of Apple device management. Experience in deploying and managing Apple devices in an enterprise environment. Knowledge of Apple device security best practices. Familiarity with Apple device enrollment and configuration. Good To Have Skills: Experience with JAMF Pro. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Hyderabad office. A any graduate degree is required. Qualification any graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : Microsoft Intune, NEXThinkMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an End user computing support engineer, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide high-quality support, accurately defining client issues and designing effective resolutions based on your extensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, ensuring that all interactions are handled with professionalism and expertise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Good To Have Skills: Experience with NEXThink, Microsoft Intune.- Strong understanding of system troubleshooting and client support processes.- Familiarity with application performance monitoring tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information:- The candidate should have minimum 5 years of experience in Apple macOS Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 - Poshika Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

Key/Major Activities Experience and knowledge of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, Mobile Device Management, Deployment, and Distribution, SMTP Relay, ADFS Should have a good experience in troubleshooting issues of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO and MDM Issues, SMTP Relay, ADFS, DNS, DHCP, AD Connect Sync, Scripting (PowerShell) Escalate and co-ordinate with Vendors for issue resolution Communicate with Customers IT and Security Groups Co-ordinate with FW, NW teams to ensure Supported systems are maintained Working Knowledge of various MDM & Patch Management Tools Troubleshooting and support, SCCM, Desktop Images, Trend Micro, DLP, Windows Defender, BitLocker Encryption, Virtual Images Maintaining Patch version update report from MS Portal and ensuring all the End Points & Servers are at minimum n-1 version Remote Support and assisting users via calls and MS teams Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools Intune Windows packages creation, testing & deployments Liaise with vendors and other IT personal/Customer for problem resolution L2 Desktop Support and Remote Support for end-users. Knowledge of handling Helpdesk Ticketing Systems. Maintaining IT documentations, Audit Queries, Hardening VAPT Fix, Security & Compliance End User SLA Management Technical Skill M365 Cloud Administration Advanced knowledge of M365-AD, MFA, SSO and Microsoft Systems Center Configuration Manager (SCCM), ADFS, SMTP Relay, Radius Server (NPS), Certificate Authority (CA), AD Connect Sync, Conditional Access Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection Experience in End Point engineering and support activities Advanced knowledge of patch management methodologies Should have a good experience in troubleshooting issues of Patch Management & MDM Familiarity with certificate application to end user devices Provide Level 3 support for complex issues related to Microsoft 365 services Advanced Troubleshooting and Support Identity and Access Management Should have a good experience in Hybrid Environment Management Automation and Scripting Monitoring and Reporting Migration and Deployment Collaboration with Stakeholders Behavioural Skills Excellent communication skill, Clear English speaking and writing ability Project management skill Excellent co-ordination and Inter-personal effectiveness Have systematic approach towards work areas Should be able to cope up excellently under stressful circumstances

Heres a polished Shine.com ready job post for your eBay Client Engineering role. Ive kept it searchfriendly , clear , and attractive so it stands out to the right talent while setting expectations upfront. Endpoint Engineer Windows & Intune Specialist Bangalore | Work From Office Full Time About the Role We are seeking an experienced Endpoint Engineer to join eBays global IT team in Bangalore. This role is responsible for the engineering, deployment, troubleshooting, and maintenance of Windows endpoint devices and associated management tools in a large-scale enterprise environment. The ideal candidate will bring deep expertise in Intune and PowerShell scripting , strong troubleshooting skills, and the ability to collaborate with global teams to ensure endpoint security, compliance, and performance. Key Responsibilities Manage and support automated device provisioning (Intune/Autopilot) Package and deploy software updates via Intune & SCCM Configure and roll out Windows policies, scripts, and baselines in line with Information Security standards Perform advanced troubleshooting for escalated endpoint incidents Maintain and upgrade endpoint management tools (e.g., Intune, SCCM, Azure AD, CrashPlan, CrowdStrike, Printix) Monitor deployments to ensure SLA compliance Create and update end-user and technical documentation Required Skills & Experience 5+ years in enterprise desktop support for modern Windows environments Strong experience with Intune / Microsoft Endpoint Manager , Autopilot , SCCM , Azure AD Hands-on expertise in PowerShell scripting (Python/VBScript a plus) Proven troubleshooting ability in complex endpoint environments Strong written & verbal communication skills Bachelors degree in IT/Computer Science or equivalent experience Work Mode Compulsory Work From Office Bangalore location. Why Join Work with a global eCommerce leader managing thousands of enterprise endpoints Exposure to latest Microsoft endpoint technologies Collaborative, high-performance culture Interview Contact: Sudhakar Reddy K V sudhakarreddy@onjob.in +91 9739230648

Role & responsibilities Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL Certification Microsoft MCITP Certification Note: Good Communication Skills (Must Have) Preferred only from B. Tech, BE Engineering Graduates (No B.com or BBA or Masters) Hands on Experience in (DNS, Active directory, BSOD and outlook configuration) 3 Rounds of interview (Telephonic round, Technical Round and HR discussion) 5 Days WFO (2:00 PM to 11:00 PM, 1 way cab provided) This will be a 8-12 months C2H (Contract on Hiring) Interested Applicant can reach out to me. Regards Nithin N nnithin@astoncarter.com 8660251618 (What's app number)

Key Responsibilities: Troubleshooting: Diagnosing and resolving hardware, software, and network problems for end-users. Installation & Maintenance: Setting up new workstations, installing software, and maintaining hardware and software. User Support: Providing both on-site and remote assistance to users experiencing technical difficulties. Training: Educating users on new software, hardware, and best practices for computer usage. System Optimization: Ensuring optimal performance of computer systems and networks. Documentation: Creating reports and documentation on troubleshooting processes. Hardware and Software Upgrades: Implementing upgrades to keep systems up-to-date.

Responsibilities and Duties Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases Work on other newly assigned cases from queue as per queue management. Acts as technical mentor on floor to offer quick technical assistance to engineers. Trains new hires with IT SD technical training program. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects. Acts as problem manager to come out with resolution for IT SD escalations. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Acts as technical SME on floor for ticket resolution. Create internal and end users KB Articles. Conduct technical awareness and troubleshooting trainings for existing staff. Create SOP on recurring issues to capture troubleshooting steps. Vendor management for product related deployment, upgrade, and escalation management. Ensure ticket documentation, categorization and classification are precise. Ensure compliance and process adherence in all transaction and service delivery. Partner with cross-functional teams to assist with troubleshooting Major Incidents impacting IT services as needed. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. Take ownership and deliver on tasks assigned related various IT projects. Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k). Desired skills & competencies Bachelor's degree in computer science, Information Technology, or related field. Expert in Microsoft products / solutions like desktop and server O.S., AD/Domain controller, WSUS, Bit locker, Azure AD, O365. Sound knowledge of Endpoint security, DLP Products, WDS, SCCM. Sound knowledge of windows OS, MS Severs, endpoints hardware and related troubleshooting At least 5 years + years of total IT experience with minimum 2 years of experience with IT Helpdesk / service desk in resolving technical escalation at level 2 and above profile. Microsoft/O365/Azure Certification. Networking, security certification is an added advantage. Drive, self-motivation, and ability to work under own initiative. Proactive and creative, Attention to detail, Excellent research skills. Excellent English communication skill (both Written & Verbal).

Preferred candidate profile Mode: Virtual Role: Windows Device & Deployment (Senior Engineer OR Specialist OR Infra Support Technical Lead) Experience: 4 to 10 years Locations: Bangalore, Hyderabad Notice Period: Only candidates with notice period 45 days will be considered Education: Any regular full-time graduate Job Requirements (Mandatory Skills): Windows update (WSUS server background process),WDAC (Windows Defender Application Control ),Windows Activation,Windows Upgrade,Windows administration ,VMWare,Power management (Windows),Windows update log analysis, CBS log analysis,BitLocker Important Note: Apply only if you are comfortable with industry-standard hikes. Candidates expecting significantly above-market hikes will not be considered . Role & responsibilities Skills: - Device and Deployment: Windows Patching and DeploymentWindows Update Windows Upgrade Windows Licensing(Retail, OEM, MAK, KMS, E3, E5) Autopilot (Preferred) Windows server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019) and Client(Win 7, Win 10) Enterprise level troubleshooting Log analysis with reference to Windows Deployment. Knowledge on: - Windows as a service - Windows updates Troubleshooting: - Windows update - Servicing - Activation - Bit locker -MBAM-Microsoft BitLocker Administration and Monitoring - Imaging (Sysprep, WDS) Mandatory Skills: - - Windows Update - Windows Upgrade - Windows Activation Responsibilities Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocate. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support. Advise customers on how to gain additional value from their Microsoft products. Document your technical work and research to help your colleagues, improve the product, and improve the support experience. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Strong Experience in following technologies: Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment. OS installation setup phases. Windows patching / Windows servicing - 'windows update' - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components. Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well. Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM. MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios. Mandatory Skills : Windows update (WSUS server background process),WDAC (Windows Defender Application Control ),Windows Activation,Windows Upgrade,Windows administration ,VMWare,Power management (Windows),Windows update log analysis, CBS log analysis,BitLocker

Role & responsibilities:- Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Contract Management Practitioner, you will engage with project teams to provide guidance on contract management and ensure adherence to policy compliance. Your typical day will involve documenting risks and issues related to contract management processes, while also addressing account delivery requirements to facilitate smooth operations and compliance across various projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of contract management strategies.- Review and analyze contracts to identify potential risks and compliance issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of contract management principles and practices.- Experience with compliance and risk management frameworks.- Ability to communicate effectively with diverse stakeholders.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 3 years of experience in Apple macOS Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education