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Delivery/Implemenation Manager - DigitalTrust - Empowering Citizens

Delivery/Implemenation Manager - DigitalTrust - Empowering Citizens

Digitaltrust Technologies

12 - 15 years

10 - 14 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

telecom service level team management project management healthcare risk management customer engagement sla management digital transformation technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

To lead the team(s) responsible for managing customer engagement(s) and achieve the desired levels of customer satisfaction index. The following is the broad customer engagement model:

Functional

Analyze the requirements & map the same into our product/platform
Configure/customize the product/platform to suit the requirements
Handle customer-specific integrations in line with product/platform specifications
Deliver the customized product/platform and implement the same
User Acceptance Test (UAT) Sign off and Project Closure
Enabling customers to GO LIVE
Post-LIVE technical support in line with Service Level Agreements (SLA)

General

Effective Project Management, Support/SLA management, Resource/Team Management
Internal Coordination with Product Development team(s) to ensure effectiveness of customer engagements
Ensuring Customer Satisfaction Index to the desired level(s)

Experience

12 to 15 years of experience on multi-dimensional, multi-stakeholder Product/Programme rollouts.

DESIRED SKILLS

4-5 years of implementation lead and project management experience.
Proven track records of delivering projects within scope, budget and timeline.
Exceptional communication skills to converse with all levels of clients; internal and external.
Must be proficient in Project Management Tools like MSOffice; Certification in Project Management could be an advantage
Ability to multi-task, manage multiple priorities, and prioritize appropriately to meet project deadlines.
Working experience in project execution related risk management

*Travel (local and international), is an integral part of this role.

Skill/Role:

Lead

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Delivery/Implemenation Manager - DigitalTrust - Empowering Citizens